6/10 Okay
Joseph
Traveled with partner, Traveled with family
May 14, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
*As I was writing this review a housekeeper opened our door without knocking to ask when we're leaving (It is 9:00am and we have a DND sign on our door. Checkout is at 12:00. Completely unacceptable).
It's not what it used to be. The biggest issue is that housekeepers DO NOT respect "Do not disturb" signs. They'll just walk right in without even knocking; that is a major violation of privacy. Luckily they didn't walk in on anything that "wasn't PG" during our stay. The food honestly missed the mark; it used to be better. My mother's room smelled horrible and they found roaches. Don't plan on snorkeling at the Palace itself, because the beach is completely manicured.
Despite the bad, it wasn't ALL bad. Most of the workers here are very friendly. Every morning we were greeted by a server in the Negril restaurant as we walked along the side towards the entrance. There are several excursion options on the beach; we took a glass bottom boat out and went snorkeling, and they also have sunset cruises and 7-mile beach catamarans. Non-motorized water activities are free, and my wife and I took both the kayak and pedal boats out. "Lounge 24" offers a few food options 24/7, but late at night the cleanliness can be a bit dicey. Room service was hit or miss; my wife and I got our order within 45 minutes, but my mother and sister ordered food and never received it).
I can't say I'd recommend the Riu Palace. There are plenty of other resorts in Jamaica more deserving of your business.
Joseph
Stayed 5 nights in May 2024