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4.3 out of 5

"This hotel is truly friendly and secure. Staff was always very upbeat and helpful. The room was truly unique, overlooking the street cans passing on ... " More

By a verified traveler on Tue 24 Aug 2021

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Hotel Description

4-star hotel near Canal Street

New Orleans Central Business District stay

Within a 15-minute walk of this New Orleans Central Business District hotel, you'll find Canal Street and National World War II Museum. Caesars Superdome and Harrah's New Orleans Casino are also within half a mile (1 km).

Poolside dining

A nightclub, 3 restaurants, and an outdoor pool are all featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Enjoy the 24-hour gym and unwind at the bar/lounge and poolside bar.

Free Internet, flat-screen TVs

The 234 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and refrigerators. Minibars, room service, and hair dryers are also available.

Deluxe Room, 2 Double Beds, City View (Double)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153* Per night/room May 30 - May 31

Deluxe Room, 1 King Bed, City View (Medium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View (Large)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ace Hotel New Orleans ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ace Hotel New Orleans

Everyone (4) Couples (3) Family (3)
5 out of 5

Posted by on Feb 7, 2022

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5 out of 5

Posted by on Nov 29, 2021

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5 out of 5
This hotel is truly friendly and secure. Staff was always very upbeat and helpful. The room was truly unique, overlooking the street cans passing on the street. Very unique hotel experience, from the Art Deco features and all of the different activities available in the hotel as well as the great location

Posted by on Aug 24, 2021

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5 out of 5
The door greeter - always a pleasure to run into. Check in lady was so sweet and peppy. Loved our stay. I’m used to bright and tailored rooms at other big chain hotels. The hotel’s decor was a little weird to me at first - dark and mysterious - but I grew to appreciate it, as it complimented the town. The upper deck pool was fantastic and unexpected.

Posted by , from Fort Worth, Texas on Mar 1, 2020

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Comment from Hotel Management

Mar 8, 2020 by S. Durel

Thank you for the feedback. We appreciate you and look forward to having you return in the future.

5 out of 5
The bar and restaurant was amazing. Brunch on the weekend was life. The room staff and service was unmatched. Equal parts close and far enough from the crazy part of bourbon street

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 5, 2019 by Whitney, Asst. Front Office Manager

Afternoon, thank you for your feedback. We are happy to know that you had an amazing time. Please visit us again and thank you for choosing Ace NOLA!

2 out of 5
Trendy spot. Bars/Lobby area is a fun spot. Not really “in” the French Quarter (aka where basically everything you wanna do is located) so it adds extra walking/travel time to see the sights. Extremely overpriced for such small rooms. Like. Tiny rooms marketed as “Large” (which you also have to pay extra for btw). Decor & amenities are cool and all just not justifiable for the cost per night when you can get something with just as nice of an experience for WAYYYY cheaper more centrally located.

Posted by on Apr 22, 2019

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4 out of 5
The room was great other than it was so hard to see your clothes in the armoire as the lighting was awful.

Posted by on Apr 4, 2019

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3 out of 5
Front desk staff were very slow. Check in and check-out took 10 minutes for them to acknowledge me and I was the only one in line.

Posted by on Feb 12, 2019

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5 out of 5

Amazing Hotel

Pros: locations, the hotel itself, the food, the view upstairs
Cons: the lighting in the bedroom
We stayed at the Ace January 27-30 although there was some complications with our booking the hotel management was more then understanding and fixed everything up. The hotel itself is beautiful and the restaurants are delicious. There's nightly entertainment. The coffee shop and rooftop lounge is incredible. Our room had a record player with some great tunes. Overall wonderful stay and MJ at the reception made our trip, we will for sure be back to the Ace!

Posted by , from Toronto Ontario on Feb 2, 2017

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Property Features

Ace Hotel New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi and wired Internet. A nightclub, a terrace, and a garden are also featured at the business-friendly Ace Hotel New Orleans. Parking is available for a fee.

  • 234 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Built in 2016
  • Nightclub
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ace Hotel New Orleans offers 234 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Joesephine Estelle - This restaurant serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Alto - This poolside rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Seaworthy - This bar specializes in southern cuisine and serves dinner and light fare. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per night.

Pet Policy

  • Pets: USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch, and also through room service.

  • Property does not require health documentation at check-in
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 45 per day
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace New Orleans
  • Ace Hotel New Orleans Hotel
  • Ace Hotel New Orleans New Orleans
  • Ace Hotel New Orleans Hotel New Orleans

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.