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"The hotel was beautiful " More

By a verified traveler on Sun 24 Oct 2021

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Hotel Description

4.5-star luxury hotel near Canal Street

French Quarter stay

A stay at this French Quarter hotel places you steps from Canal Street and a 5-minute walk from Bourbon Street. Harrah's New Orleans Casino and Jackson Square are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and concierge services are also provided.

Luxe linens, free WiFi

Along with free WiFi, the 693 guestrooms offer 24-hour room service and TVs. Other amenities include premium bedding, coffee/tea makers, and hair dryers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$130* Per night/room May 30 - May 31

Standard Room, 1 King Bed, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Astor Crowne Plaza New Orleans French Quarter ratings based on 53 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Astor Crowne Plaza New Orleans French Quarter

Everyone (20) Couples (5) Family (17)
2 out of 5
Stayed for three nice nights but have made dozen phone calls to retrieve toiletry case and no response from anyone.

Posted by on Jan 6, 2022

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Comment from Hotel Management

Jan 7, 2022 by T.Lightell

Thank you for sharing your review. We do apologize for the inconvenience your have experienced. Your information was given to our Director of Security/ Lost and Found. He will be reaching out to you today.

5 out of 5
The hotel was beautiful

Posted by , from BRONX on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

1 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Aug 2, 2021 by T.Lightell

Thank you for participating in our survey and for the. It is appreciated.

4 out of 5
The hotel was located in a great spot in the middle of everything. I can’t wait to book my next stay in NOLA.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 30, 2021 by Hotel Management

We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! It would be an honor to welcome you back.

5 out of 5
Loved the staff and the friendliness of everyone who I interacted with.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by T.Lightell

Thank you kindly for the wonderful review. We are so delighted to hear of your praise. Please do visit us again. we would love to have you back with us.

5 out of 5
Beautiful, well maintained property. Very helpful and friendly staff. Would recommend the Astor to a friend. Canal Street has some very unsavory characters that hang out there. Once around the corner onto Bourbon Street the people seemed more friendly. No worse than any big city. Had a great visit to the Big Easy.

Posted by on May 15, 2021

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Comment from Hotel Management

May 16, 2021 by T.Lightell

Thank you kindly for sharing your experiences with us. We are so delighted that you enjoyed your stay. The team will be so pleased to hear of your praise. Please do visit us again. It would be our pleasure to have you back with us.

5 out of 5
I like the location and how quiet it was at night. The staff was super nice. No complaints there. However, what I didn’t like was the cleanliness of the room itself. The carpet was so dirty and sticky. There was this big red, sticky spot. Also, there was a spot of what looked like blood in the shower.

Posted by on May 10, 2021

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Comment from Hotel Management

May 11, 2021 by Hotel Management

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I can assure you that we have addressed your valued feedback with our Housekeeping team, who will look to provide a much higher level of service in the future. We are looking forward to some exciting improvements, and we hope you come back to the Astor Crowne Plaza New Orleans to enjoy them!

5 out of 5
Very nice all😌😌😌😌😌😌😊😊😊 the place was beautiful

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 20, 2021 by T.Lightell

Thank you kindly for sharing your review. We are delighted to hear of your praise. Please do visit us again. It would be a pleasure to have you back with us.

5 out of 5

Posted by on Apr 19, 2021

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4 out of 5

Posted by on Apr 14, 2021

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About the Astor Crowne Plaza New Orleans French Quarter

Location 739 Canal Street, New Orleans, LA 70130

Property Features

Astor Crowne Plaza New Orleans French Quarter offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 32001 square feet (2973 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Astor Crowne Plaza New Orleans French Quarter. For a fee, parking is available. This 4.5-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • 32001 sq ft of conference space
  • 2973 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Astor Crowne Plaza New Orleans French Quarter offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Astor Crowne Plaza New Orleans French Quarter has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not permit coolers in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for lunch and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel New Orleans French Quarter
  • Crowne Plaza New Orleans French Quarter
  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans an IHG Hotel
  • Astor Crowne Plaza New Orleans French Quarter Hotel
  • Astor Crowne Plaza New Orleans French Quarter New Orleans
  • Astor Crowne Plaza New Orleans French Quarter Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.