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Astor Crowne Plaza New Orleans French Quarter

4.5-star property
739 Canal Street, New Orleans, LA 1-855-201-7819
4.2 out of 5
Very good!
See all 42 travelocity Reviews

"It's near a lot of cool places, not just Bourbon. The trolly stops off out front. Need stationary in the rooms. " More

By a verified traveler on Mon 18 Sep 2023

Points Of Interest

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Hotel Description

4.5-star luxury hotel near Bourbon Street

French Quarter stay

A stay at this French Quarter hotel places you steps from Canal Street and within a 5-minute walk of Bourbon Street. Also, Harrah's New Orleans Casino is within half a mile (1 km) and Jackson Square is within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and concierge services are also provided.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$125* Per night/room Oct 1 - Oct 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel ratings based on 42 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Everyone (21) Couples (6) Family (12)
5 out of 5
It's near a lot of cool places, not just Bourbon. The trolly stops off out front. Need stationary in the rooms.

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 21, 2023 by Rayon

Dear Jody, Thank you for taking the time to tell us about your experience at Crowne Plaza NEW ORLEANS FRENCH QTR - ASTOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.

5 out of 5

Posted by on Sep 4, 2023

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Comment from Hotel Management

Sep 8, 2023 by Rayon

Dear Valorie,Thank you for taking the time to tell us about your experience at Crowne Plaza NEW ORLEANS FRENCH QTR - ASTOR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.

2 out of 5
I paid for breakfast through Travelocity but breakfast wasn’t available when I was there. Staff said they couldn’t refund me. Restaurant was closed. Pool was disgusting so I didn’t use. Room was dirty. The only nice thing was valet and the man holding luggage.

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 8, 2023 by Hotel Management

Thank you for sharing your experience from your recent stay, Morgan. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

5 out of 5
Parking not good

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 30, 2023 by Hotel Management

Thank you for the great feedback you have provided, Robert. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

5 out of 5

Posted by on May 29, 2023

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Comment from Hotel Management

Jun 23, 2023 by Hotel Management

Thank you so much for your 5-star rating, Angelina! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

4 out of 5

Posted by on Apr 16, 2023

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Comment from Hotel Management

May 6, 2023 by Michael

Thank you for your positive feed back. We look forward to seeing you in the future.

1 out of 5

Posted by on Apr 9, 2023

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Comment from Hotel Management

May 1, 2023 by Michael

We are disappointed to see we did not meet your standards. Please know we take this matter seriously and will be looking to this at a management level.

4 out of 5
Had a great time. Bourbon street ĺittle problematical at times just have to be on your toes

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 7, 2023 by Michael

Thank you for your kind review. We look forward to seeing you in the future.

5 out of 5

Posted by on Jan 15, 2023

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5 out of 5

Posted by on Jan 10, 2023

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About the Astor Crowne Plaza New Orleans French Quarter

Location 739 Canal Street, New Orleans, LA 70130

Property Features

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and 20 meeting rooms are available. Event space at this hotel measures 32000 square feet (2973 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel. For a fee, parking is available. This 4.5-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • Meeting rooms
  • 32000 sq ft of conference space
  • 2973 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.3 mi)
  • Metro station: Canal at Bourbon Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not permit coolers in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for lunch and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel New Orleans French Quarter
  • Crowne Plaza New Orleans French Quarter
  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans an IHG Hotel
  • Astor Crowne Plaza New Orleans French Quarter
  • Astor Crowne Plaza New Orleans French Quarter an IHG Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.