At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Harrah's New Orleans Casino and Jackson Square are also within half a mile (1 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
Sheraton New Orleans Hotel ratings based on 27 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sheraton New Orleans Hotel
Everyone (7)Couples (6)Family (11)
4 out of 5
The air conditioner went out on friday. I call fd but no one never came so I called back on Sat and it was repaired but the 1st was horrible.
Posted by Arletha M on Jul 23, 2023
Was this review helpful to you?
Comment from Hotel Management
Jul 24, 2023
by General Manager
Dear Arletha, Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We apologize for your difficulties with the AC unit and regret the lack of attentiveness by our staff. We understand your frustration and will share your comments with our teams appropriately to ensure they are not repaeted. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the enjoyable stay you deserve.Jim CookGeneral Manager
5 out of 5
First and foremost, Ms Rashad Johnson was amazing. This was a trip for my daughter to attend a dance workshop in the hotel. During our stay, we had a mishap with room service. I didn’t expect anything except to return the food and get more. This amazing woman went above and beyond what she needed to do to make sure my kids got their food and more. We stay in a lot of places, not everyone is kind. Kindness really goes a long way.
The hotel is older, but clean. The beds weren’t stained, the bathrooms are clean, the floors are clean, there’s no sticky floors, very accommodating.
Posted by Courtney on May 14, 2023
Was this review helpful to you?
Comment from Hotel Management
May 16, 2023
by General Manager
Dear Courtney, Thank you for choosing to stay with us at Sheraton New Orleans Hotel for your daughter's dance workshop. All of our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from our associate Rashad and how she took care of you and your family. We also appreciate you mentioning our spotless accommodations, and we look forward to having you back with us again in the future.Jim Cook,General Manager
5 out of 5
My experience was excellent overall. The only negative is I paid for the club floor but there was no where to sit for breakfast so we had to eat in the restaurant.
Posted by KATRINA on Apr 17, 2023
Was this review helpful to you?
Comment from Hotel Management
Apr 25, 2023
by General Manager
Dear Katrina, On behalf of our entire staff, thank you for the excellent review. We are pleased to know how much you loved your time with us. That said, we have also taken note of your additional comments and we regret not meeting all of your expectations. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager
4 out of 5
Posted by Kaylan on Feb 26, 2023
Was this review helpful to you?
Comment from Hotel Management
Mar 26, 2023
by General Manager
Dear Kaylan, Thank you for rating your experience at Sheraton New Orleans Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Jim Cook,General Manager
3 out of 5
Good location. But had to wait in street in a line because there was not enough valets to park cars
Main complaint was our room did not have heat and after a hour working on heater was told to put the hair dryer on nightstand and let it run all night to stay warm. Finally after a hour and half argument got to move to another room where heat mainly worked
Posted by Walter on Feb 14, 2023
Was this review helpful to you?
Comment from Hotel Management
Feb 14, 2023
by General Manager
Dear Walter, Thank you for your review of our hotel. We appreciate your positive feedback, but would also like to apologize for the maintenance issues you encountered with the air conditioning unit. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. We also regret the inconvenience you faced due to the delay with the valet service. We will share your feedback appropriately as we strive to improve our guest services. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area for a seamless experience.Jim Cook,General Manager
5 out of 5
The only thing that I would have liked to have had in the room was a mini fridge but other than that I would definitely stay there again
Posted by Diann on Jan 3, 2023
Was this review helpful to you?
Comment from Hotel Management
Jan 8, 2023
by General Manager
Dear Diann, It is great to read about your stay at Sheraton New Orleans Hotel. While we appreciate your perfect rating, we are sorry you were unhappy about not having a refrigerator in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for your comments, and we love knowing you will return soon.Jim CookGeneral Manager
5 out of 5
Posted by Shannon on Nov 22, 2022
Was this review helpful to you?
Comment from Hotel Management
Mar 10, 2023
by General Manager
Dear Shannon, Thank you for your fabulous rating and for letting us know your stay at Sheraton New Orleans Hotel was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Jim Cook,General Manager
5 out of 5
Posted by Lori LaVern on Jun 1, 2022
Was this review helpful to you?
Comment from Hotel Management
Dec 9, 2022
by General Manager
Dear M. LaVern,Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim CookGeneral Manager
2 out of 5
The property is nice and in a great location for walking the French Quarter. The only issue was on two out of four night there was no hot water and we had to take cold showers. This was disappointing when spending almost 400 per night during final four weekend. One evening we called maintenance regarding the issue and we were told they were on the way but they never came.
Posted by Michael W on Apr 6, 2022
Was this review helpful to you?
Comment from Hotel Management
Apr 7, 2022
by General Manager
Dear Michael, thank you for the comments about the location. However, we are sorry your stay was interrupted by Shower issues with your room. We appreciate your patience and regret the disappointment of not resolving this to your satisfaction. We have taken this up with our maintenance team, and we appreciate you letting us know. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.
Jim Cook
General Manager
5 out of 5
We loved our stay and will always recommend this place
Posted by Troy, from Las Vegas on Mar 2, 2022
Was this review helpful to you?
Comment from Hotel Management
Mar 3, 2022
by General Manager
Dear Troy, thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your recommendation and look forward to seeing you again soon.
Jim Cook,
General Manager
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.
1 building
1110 guestrooms or units
49 levels
105996 sq ft of conference space
9847 sq m of conference space
Built in 1982
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Water dispenser
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
Metro station: Canal at Camp Stop (0.1 km / 0.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Pillowtop beds
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals on site
Bicycle rentals nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Assistive listening devices available
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25.0 per night.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 88 lbs per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Grey water recycling system
Service animals are allowed
Service animals are exempt from fees/restrictions
Annual carbon offsets
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
UnionPay
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately USD 24 per person
Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
Self parking fee: USD 42 per night
Valet parking fee: USD 52 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
There was an error importing /New-Orleans-Hotels-Sheraton-New-Orleans-Hotel.h6914-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/New-Orleans-Hotels-Sheraton-New-Orleans-Hotel.h6914-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Sheraton New Orleans Hotel is 16.2 mi (23-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.
Airport shuttle services are not available at Sheraton New Orleans Hotel.
Free breakfast isn't provided at Sheraton New Orleans Hotel, but full breakfast is offered for a fee of USD 24 per person. It's available every day from 6:30 AM to 11:00 AM.
No, there is no casino at this hotel, but Harrah's New Orleans Casino (5-min walk) and Fair Grounds Race Course (5-min drive) are nearby.
Check-in is from 4 PM - midnight.
Free parking is not available at this hotel. Self parking is available for USD 42 per night, and valet parking for USD 52 per night.
Sheraton New Orleans Hotel features an outdoor pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Sheraton New Orleans Hotel is 0.2 mi away from New Orleans.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
