City center retreat
At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Harrah's New Orleans Casino and Jackson Square are also within half a mile (1 km).
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
Jul 24, 2023 by General Manager
Dear Arletha, Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We apologize for your difficulties with the AC unit and regret the lack of attentiveness by our staff. We understand your frustration and will share your comments with our teams appropriately to ensure they are not repaeted. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the enjoyable stay you deserve.Jim CookGeneral Manager
May 16, 2023 by General Manager
Dear Courtney, Thank you for choosing to stay with us at Sheraton New Orleans Hotel for your daughter's dance workshop. All of our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from our associate Rashad and how she took care of you and your family. We also appreciate you mentioning our spotless accommodations, and we look forward to having you back with us again in the future.Jim Cook,General Manager
Apr 25, 2023 by General Manager
Dear Katrina, On behalf of our entire staff, thank you for the excellent review. We are pleased to know how much you loved your time with us. That said, we have also taken note of your additional comments and we regret not meeting all of your expectations. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager
Mar 26, 2023 by General Manager
Dear Kaylan, Thank you for rating your experience at Sheraton New Orleans Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Jim Cook,General Manager
Feb 14, 2023 by General Manager
Dear Walter, Thank you for your review of our hotel. We appreciate your positive feedback, but would also like to apologize for the maintenance issues you encountered with the air conditioning unit. We hope we resolved everything to your satisfaction, and we are very grateful for your patience and understanding. We also regret the inconvenience you faced due to the delay with the valet service. We will share your feedback appropriately as we strive to improve our guest services. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area for a seamless experience.Jim Cook,General Manager
Jan 8, 2023 by General Manager
Dear Diann, It is great to read about your stay at Sheraton New Orleans Hotel. While we appreciate your perfect rating, we are sorry you were unhappy about not having a refrigerator in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for your comments, and we love knowing you will return soon.Jim CookGeneral Manager
Mar 10, 2023 by General Manager
Dear Shannon, Thank you for your fabulous rating and for letting us know your stay at Sheraton New Orleans Hotel was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Jim Cook,General Manager
Dec 9, 2022 by General Manager
Dear M. LaVern,Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim CookGeneral Manager
Apr 7, 2022 by General Manager
Dear Michael, thank you for the comments about the location. However, we are sorry your stay was interrupted by Shower issues with your room. We appreciate your patience and regret the disappointment of not resolving this to your satisfaction. We have taken this up with our maintenance team, and we appreciate you letting us know. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience. Jim Cook General Manager
Mar 3, 2022 by General Manager
Dear Troy, thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your recommendation and look forward to seeing you again soon. Jim Cook, General Manager
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Valet parking (surcharge)
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.