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4.2 out of 5

"The property was very nice, I have already told my sister we have to go back and stay at this particular hotel. Everything was in walking distance and ... " More

By a verified traveler on Sun 27 Nov 2022

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Hotel Description

4-star hotel near Canal Street

Central New Orleans getaway

Within a 10-minute walk of this French Quarter hotel, you'll find Canal Street and Jackson Square. Cafe Du Monde and French Market are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$199* Per night/room Feb 5 - Feb 6

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

New Orleans Marriott ratings based on 54 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for New Orleans Marriott

Everyone (21) Couples (13) Family (17)
5 out of 5
Everything

Posted by on Dec 1, 2022

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Comment from Hotel Management

Dec 2, 2022 by Resident Manager

Dear Brenda, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations, and we are also glad you enjoyed everything we offer. The excitement and energy of our amazing city are right outside the door when you stay at New Orleans Marriott. It was a pleasure accommodating you, and we look forward to you making us your home away from home whenever your travels bring you to our city.Sincerely, Donald Payne, Resident Manager

5 out of 5
The property was very nice, I have already told my sister we have to go back and stay at this particular hotel. Everything was in walking distance and I am not much of a walker. So I was very pleased that it was in such a great area.

Posted by , from MIAMI on Nov 27, 2022

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Comment from Hotel Management

Nov 28, 2022 by Resident Manager

Dear Vincent, Thank you for sharing about your stay at the New Orleans Marriott. We are pleased you enjoyed our beautiful property and convenient location. We appreciate your excellent feedback and look forward to welcoming you and your sister again soon.Sincerely, Donald Payne Resident Manager

3 out of 5
Had an cleanliness issue with our first room. We were moved to another room that was nice. Overall, the hotel is conveniently located on canal street, not far from the Super dome, Burbon Street and the French quarter.

Posted by on Nov 9, 2022

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Comment from Hotel Management

Nov 10, 2022 by Resident Manager

Dear Lacey, Thank you for being our guest and sharing your feedback. We are glad your overall stay was enjoyable and that you liked our convenient location. However, we apologize for the cleanliness issues you encountered with your previous room and the inconvenience this caused. We will share your concern with our housekeeping team to improve going forward. We hope you will revisit us whenever you return to the area.Sincerely, Donald Payne Resident Manager

5 out of 5
Excellent

Posted by on Aug 9, 2022

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3 out of 5
Bloody Sheets. After an otherwise pleasant 5 night stay, on the morning of checkout I discover that I had been laying under bloody bed linens for 5 days!!!! I did a check of the mattress upon check-in, but it wasn't until I'm checking around the bed to make sure that I have all of my belongings, the top sheet slides down exposing a blood covered blanket. I had been sleeping on the right side of the bed for the entire stay and the blood was on the left side of the bed. So I never noticed! When I go downstairs to let someone know, they offer points and questioned why I am just saying something on the last day. I have tried several times since my return home to reach out to the hotel in regards to compensation for the sheer GROSSNESS AND UNSANITARY conditions of laying under someone else's bodily fluids for 5 days. And they treat it as though I need a free stay at a hotel instead of lazy cleaning during the end of a pandemic. Between this and the way they treated an incoming conference of vision impaired, they are ruining an otherwise good thing. Beautiful hotel, pool and location. No accountability!!

Posted by on Jul 5, 2022

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5 out of 5
We had a fabulous experience.Hotel very clean and staff very pleasant

Posted by on Jun 24, 2022

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5 out of 5
Everything

Posted by on Jun 7, 2022

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5 out of 5

Posted by on Apr 25, 2022

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1 out of 5
The hotel was new and clean inside. Great amenities and the room was very nice. The first morning we were there, there as NO hot water and very little water pressure on the cold. We were also placed directly behind the elevator shafts, which were a very loud and consistent source of discomfort for our brief stay. As a result of these, and not being offered a different room, we canceled the remainder of our stay and went to a different hotel in the area.

Posted by on Apr 25, 2022

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5 out of 5

Posted by on Mar 30, 2022

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About the New Orleans Marriott

Location 555 Canal St, New Orleans, LA 70130

Property Features

New Orleans Marriott offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly New Orleans Marriott. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star New Orleans hotel is smoke free.

  • 1333 guestrooms or units
  • 41 levels
  • 86849 sq ft of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

New Orleans Marriott offers 1333 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers, designer toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to noon.

New Orleans Marriott has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Fishing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at New Orleans Marriott

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 50.72 per day
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel New Orleans
  • Marriott New Orleans
  • New Orleans Marriott
  • Marriott New Orleans Hotel
  • Marriott Metairie
  • Marriott New Orleans Metairie At Lakeway Hotel Metairie
  • Metairie Marriott
  • Marriott New Orleans
  • New Orleans Marriott Hotel
  • New Orleans Marriott New Orleans
  • New Orleans Marriott Hotel New Orleans

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.