Heart of New Orleans
Within a 15-minute walk of this Central Business District hotel, you'll find Saenger Theatre and Mercedes-Benz Superdome. Jackson Square and Smoothie King Center are also within 2 miles (3 km).
This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a snack bar/deli are also provided.
Free Internet, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 188 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include free local calls, free bottled water, and hair dryers.
Feb 6, 2018 by Dixie
Thank you for taking the time to reach out. I wanted to send out an apology regarding the fire alarm on your most recent stay with us. After some investigation into the alarms that sounded during your stay, our engineering staff was able to locate the trigger for the alarm. Unfortunately with the inclement weather the city experienced last week, the water supply coming off the main and into the hotel has experienced rapid pressure fluctuations within our life safety equipment. While our team was able to pinpoint that issue earlier in the afternoon, the secondary alarm overnight was unfortunately a result of another pressure drop within that system again causing the alarm to sound. Although we prepare our team to respond appropriately, we could not have foreseen another pressure drop of that nature to occur after being corrected and restored by our staff. Our life safety equipment is annually tested and monitored 24 hours but we are still working on how to prevent issues of this nature in the future. We did debrief as a team Monday morning to hopefully better manage the situation in the future although the circumstances were truly a one off. Our staff does have protocol and a standard set of procedures the follow when we have emergencies take place but as you can imagine, the overnight staff is limited and it’s difficult to manage all of our guests needs during such an event. That being said, I can’t imagine how incredibly frustrating that must have been for you and I want to ensure we resolve this. We appreciate your business and hope you will return despite the unforeseen issues while here.
Aloft New Orleans Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3500 square feet (325 square meters) and includes conference space. The business-friendly Aloft New Orleans Downtown also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star New Orleans hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Valet parking (surcharge)
Aloft New Orleans Downtown offers 188 accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.