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Embassy Suites by Hilton New Orleans

3.5-star property
315 Julia St, New Orleans, LA 1-855-201-7819
3.6 out of 5
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See all 27 travelocity Reviews

"The staff were very friendly, helped us out with directions to were we need to go. " More

By a verified traveler on Sun 21 Nov 2021

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Hotel Description

3.5-star hotel near National World War II Museum

City center stay

Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find National World War II Museum and Harrah's New Orleans Casino. Ernest N. Morial Convention Center and Canal Street are also within half a mile (1 km).

Renovated in 2016

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.

One Double Bed Guestroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$108* Per night/room Jul 7 - Jul 8

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton New Orleans ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton New Orleans

Everyone (13) Couples (5) Family (6)
5 out of 5
All very good

Posted by , from SEATTLE on Mar 28, 2022

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1 out of 5
The bathroom was nasty, the door lock on the patio was broke ,the ceiling fan was very dusty no one came to clean the room or ask if I wanted my room clean, had to keep asking for clean towels I will never go back to that hotel.

Posted by on Mar 1, 2022

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5 out of 5
The staff were very friendly, helped us out with directions to were we need to go.

Posted by , from FARMINGTON on Nov 21, 2021

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Comment from Hotel Management

Dec 31, 2021 by Darrelle Lee Lockley, Jr.- Front Office Supervisor

That is why were here, thank you for letting us help out!

5 out of 5
Very accommodating.

Posted by on Oct 27, 2021

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5 out of 5

Posted by on Oct 24, 2021

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1 out of 5

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jul 5, 2021 by Embassy Suites New Orleans

We hate to see we missed the mark, and are eager to learn more about your experience. If you have a moment to connect directly, we would greatly appreciate the opportunity!

2 out of 5

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jul 5, 2021 by Embassy Suites New Orleans

We hate to hear we missed the mark, but would be eager to learn more about your experience if you have a moment to connect directly for additional feedback.

2 out of 5
The pool was closed, the breakfast was so limited it was ridiculous and there was no happy hour. None of this was listed on their website. At night cars speed past the hotel screeching tires and doing donuts at 2am. People were screaming and not one thing was said above it.

Posted by on May 18, 2021

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Comment from Hotel Management

Jul 6, 2021 by Embassy Suites New Orleans

Thank you for sharing your feedback. We are excited to report that the pool has reopened and we are in the process of substantially ramping up our breakfast. We hope that on your next visit, you may consider a return to Embassy Suites to see our full post-pandemic amenities.

1 out of 5
The property was clean, I felt safe, and the location was decent for my needs. The only nice thing I have to say about our stay would be regarding the concierge employee, Ms. Diane. You could tell she liked what she was doing. The hotel amenities were terrible, this hotel is supposed to offer a full cooked to order breakfast and a daily free cocktail hour. The breakfast included a frozen borritto, an orange, juice and granola bar. The borritto was to be cooked in the room. However, the price was not reduced. I believe we paid $168 per night plus tax. Not only that the reception staff were overrun with guest and never answered the phone. We had to make reservations for housekeeping services every 3 days otherwise services were refused. We had to bring soiled towels downstairs to reception but often they couldn’t provide clean ones and we had to return to pickup because they never remembered to deliver them. I have never experienced anything like this. We tried to change venues but we couldn’t get a refund through Travelocity after being on hold and transferred over a 3 hour period. We did our best to enjoy the trip instead of focus on the failures of the two companies, but it is causing me to reconsider future bookings thru either companies.

Posted by on May 11, 2021

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Comment from Hotel Management

May 27, 2021 by Embassy Suites New Orleans Management

Thank you for taking the time to share your feedback. We hate to hear that the experience did not meet expectations. We are able to share that we are currently working through re-opening guidelines and loosening restrictions that will allow us to come much closer to the Embassy experience that is expected. We hope that when you return to New Orleans we may have an opportunity to showcase all that we have to offer.

5 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

May 27, 2021 by Embassy Suites NOLA Management

Thank you for the positive feedback! We appreciate you taking the time to share, and hope to host you again soon!

About the Embassy Suites by Hilton New Orleans

Location 315 Julia St, New Orleans, LA 70130

Property Features

Embassy Suites by Hilton New Orleans offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites by Hilton New Orleans. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton New Orleans was completed in January 2016. This 3.5-star New Orleans hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 16 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1983
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Embassy Suites by Hilton New Orleans has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 44 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New Orleans Convention Center Hotel
  • Embassy Suites New Orleans
  • Embassy Suites New Orleans Hotel New Orleans
  • New Orleans Embassy Suites
  • Embassy Suites Hilton New Orleans Convention Center
  • Embassy Suites Hotel Lofts Club Tower
  • Embassy Suites New Orleans Lofts Club Tower
  • Embassy Suites Lofts Club Tower
  • Embassy Suites by Hilton New Orleans Hotel
  • Embassy Suites by Hilton New Orleans New Orleans
  • Embassy Suites by Hilton New Orleans Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.