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"Had some trouble checking in as they gave us a room that was occupied (shocker for that couple as we walked in) And a little stingy on towels as we we ... " More

By a verified traveler on Thu 05 Mar 2020

Hotel Description

4-star hotel near Canal Street

Central New Orleans getaway

A stay at this French Quarter hotel places you steps from Canal Street and a 5-minute walk from Bourbon Street. Royal Street and Harrah's New Orleans Casino are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-out, dry cleaning, and luggage storage are also on offer.

Luxe linens, free WiFi

Along with free WiFi, the 693 guestrooms offer 24-hour room service and TVs. Other amenities include premium bedding, coffee/tea makers, and hair dryers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$98* Per night/room Nov 25 - Nov 26

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Astor Crowne Plaza New Orleans ratings based on 66 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Astor Crowne Plaza New Orleans

Everyone (37) Couples (5) Family (11)
2 out of 5
I will never stay here again. I go to NOLA every two years and this is the worst hotel customer service wise I’ve ever stayed at! There’s a hidden $60 fee per night, even though their website says $50, and good luck if the money doesn’t go back into your account because they dodge you and yell at you while you’re on the phone.

Posted by , from Pittsburgh, Pennsylvania on Sep 24, 2020

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2 out of 5
They gave us the worst room with worst view ....wall and view of a big loud machine. Carpeting was outdated and stained. Bathroom with faucets leaking. Parking is worse. We were even told that cooler is not allowed. I would not recommend this place at all to families with small children. Pool was not open due to COVID, at least they should have given us a better room with a view in exchange to make their customer happier.

Posted by , from MO on Aug 4, 2020

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5 out of 5
Had some trouble checking in as they gave us a room that was occupied (shocker for that couple as we walked in) And a little stingy on towels as we were sharing a room with another couple but other than that we had a great experience.

Posted by , from Oakland Mi on Mar 5, 2020

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3 out of 5
Locatiin was good. Service was lacking. Towels were not supplied daily. Had to call for towels several tumes each day. Dirty dishes were left in the hallways long periids of time.

Posted by on Feb 28, 2020

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Comment from Hotel Management

Mar 1, 2020 by Orleans town

Thank you for taking the time to give your feedback. We apologize for the inconveniences of your stay. We do value your feedback.

3 out of 5
The location was very good. It was clean and friendly. The beds were horrible, with noisy springs... the linens were ok, but light weight. the air conditioning went from not heating during the night to boiling during the day

Posted by , from Houston on Feb 17, 2020

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2 out of 5
The location is great, but out room was dirty - toilet disgusting and there were giant stains all over the carpet. Their sheets and beds aren’t comfortable, they don’t have comforters just flat sheets and itchy blankets even though someone from guest services said they did. Out heater wasn’t working so we had to call and get 3 more ‘blankets’. No mini bar or microwave or waters in the room. Very disappointed in this hotel and I don’t see how it has so many stars. Would not recommend or stay again.

Posted by on Feb 12, 2020

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5 out of 5
The hotel is perfectly located and the staff was excellent. The decor is a little dated but the hotel was very clean. I was amazed how quiet the room we had being so close to bourbon street.

Posted by on Feb 8, 2020

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5 out of 5

Posted by on Jan 12, 2020

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2 out of 5

Posted by on Dec 22, 2019

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5 out of 5
Hotel location was close to everything. Great central location.

Posted by , from Los angeles on Dec 21, 2019

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About the Astor Crowne Plaza New Orleans

Location 739 Canal Street, New Orleans, LA 70130

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 32001 square feet (2973 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Astor Crowne Plaza New Orleans. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • 32001 sq ft of conference space
  • 2973 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.1 km / 16.2 mi)
  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Astor Crowne Plaza New Orleans offers 693 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Astor Crowne Plaza New Orleans has a restaurant on site.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: this property does not allow coolers in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for lunch and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Late check-out fee: USD 200 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel New Orleans French Quarter
  • Crowne Plaza New Orleans French Quarter
  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza Hotel
  • Astor Crowne Plaza New Orleans
  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
  • Astor Crowne Plaza New Orleans Hotel
  • Astor Crowne Plaza New Orleans New Orleans
  • Astor Crowne Plaza New Orleans Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.