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4.0 out of 5

"We really loved almost everything about this property. The staff was very nice and helped me with Travelocity's mess up. The lobby /elevator music was ... " More

By a verified traveler on Tue 09 Apr 2019

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Hotel Description

4-star hotel near Bourbon Street

New Orleans Central Business District stay

Within a 15-minute walk of this New Orleans Central Business District hotel, you'll find Bourbon Street and National World War II Museum. Caesars Superdome and Jackson Square are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, limo/town car service, and a snack bar/deli are also on offer.

WiFi, Smart TVs

The 252 guestrooms have Smart TVs with satellite channels and offer WiFi and room service. Other amenities include wired Internet, first-run movies, and premium bedding.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Jun 7 - Jun 8

Executive Room, 2 Double Beds, Accessible, Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton New Orleans/St. Charles Avenue ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (15) Couples (4) Family (2)
5 out of 5
It was ok

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jun 29, 2021 by Customer Service

We appreciate your feedback. We're disappointed that your stay was less than ideal. We hope to be able to host you again soon for a much more positive experience. Thank you.

5 out of 5
No smoking area

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jun 7, 2021 by Customer Service

Thank you for the perfect rating! We are glad to hear that you enjoyed your stay with us overall. We appreciate you feedback regarding a smoking area and we will address this with our team moving forward. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!

5 out of 5

Posted by on Dec 20, 2020

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Comment from Hotel Management

Dec 21, 2020 by Customer Service

Thanks for the perfect rating, Verlair! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton New Orleans/St. Charles Avenue. Have a wonderful day!

2 out of 5

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 22, 2020 by Customer Service

We appreciate the feedback. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Customer Service

Thanks! It's outstanding your time at Hilton New Orleans/St. Charles Avenue was fantastic. We can't wait until your next visit! Have a spectacular day!

4 out of 5

Posted by on Jan 17, 2020

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Comment from Hotel Management

Jan 18, 2020 by Customer Service

Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton New Orleans/St. Charles Avenue. We'd like to share an even better experience with you soon. Have a lovely day!

4 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

Jun 16, 2019 by Customer Service

Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day!

4 out of 5
We really loved almost everything about this property. The staff was very nice and helped me with Travelocity's mess up. The lobby /elevator music was TERRIBLE!! In the city of jazz, jazz should be playing. They weren't even close.

Posted by , from Central Florida on Apr 9, 2019

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3 out of 5
Hotel was good. I was disappointed is the maintenance. My sink had a slow drain, the toilet kept running all day and leaked water on the floor, and the channels on the TV kept going out. Made numerous complaints about the issues but it wasn’t resolved.

Posted by on Apr 9, 2019

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3 out of 5
Rooms weren’t ready at the time promised. Staff were only somewhat accommodating. Small bathrooms but location was good.

Posted by on Mar 24, 2019

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About the Hilton New Orleans/St. Charles Avenue

Location 333 Saint Charles Ave, New Orleans, LA 70130

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 10000 square feet (929 square meters). A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton New Orleans/St. Charles Avenue. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 18 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1926
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Hilton New Orleans/St. Charles Avenue has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 250 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 0
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 (for 24 hours, rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 12.95 (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Charles
  • Hilton Charles Hotel
  • Hilton Charles Hotel New Avenue Orleans/St.
  • Hilton New Orleans/St. Charles Avenue
  • Hilton New Orleans/St. Charles Avenue Hotel
  • Hilton Orleans/St. Charles Avenue Hotel
  • Hilton Orleans/St. Charles Avenue
  • Hilton New Orleans / St Charles Ave Hotel New Orleans
  • Hilton New Orleans/St. Charles Avenue Hotel
  • Hilton New Orleans/St. Charles Avenue New Orleans
  • Hilton New Orleans/St. Charles Avenue Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.