For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Audubon Aquarium of the Americas and Jackson Square are also within half a mile (1 km).
Business services
This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 22 conference rooms, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and concierge services and free newspapers are also provided.
IPod docks, WiFi
In addition to flat-screen TVs with cable channels, the 501 guestrooms offer WiFi and iPod docks. Netflix, room service, and coffee/tea makers are also available.
JW Marriott New Orleans ratings based on 53 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for JW Marriott New Orleans
Everyone (11)
5 out of 5
Posted by a verified traveler on Aug 22, 2019
Was this review helpful to you?
5 out of 5
Posted by a verified traveler on Jul 9, 2019
Was this review helpful to you?
5 out of 5
Posted by a verified traveler on Feb 28, 2019
Was this review helpful to you?
2 out of 5
The hotel elevators do not work well for the capacity of people staying there. Also we requested a room with two double beds and could not give it to us. Overall not a great experience.
Posted by a verified traveler on Dec 31, 2018
Was this review helpful to you?
4 out of 5
The hotel is at a very convenient spot that we can walk to all the interesting places near French Quarter.
Posted by a verified traveler on Dec 27, 2018
Was this review helpful to you?
4 out of 5
Good Option
Pros:Location. and overall quality of the facility
Cons:Air conditioning was poor. Also, charging a daily fee for Wi-Fi in the room is RIDICULOUS in this day and age.
The hotel is very well located adjacent to, but not right in the middle of, the French Quarter. The rooms were fairly well appointed and the staff was very friendly.
Posted by a verified traveler on Mar 29, 2018
Was this review helpful to you?
3 out of 5
Room and sleep experience
Pros:Average
Cons:Room cleanliness
Location:In good distance. Just wish we were closer to the casino and French Quarter. Will select better location next time.
The carpet was soiled and the mattresses sunk in. They were not firm at all. It was 1:00 before anyone came to clean the room.
Posted by Gwen, from Dallas, TX on Dec 3, 2017
Was this review helpful to you?
Comment from Hotel Management
Dec 6, 2017
by Director of Operations
Dear Gwen, thank you for sharing your experience at our hotel. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues and the inconvenience you had with our facilities. Your feedback is important to us as it will help us to improve our service and amenities going forward. I hope you will return so we can make it up to you.
Glenn Gray
Director of Operations
1 out of 5
Worst hotel experience of my life
They were overbooked and didn’t have a room for us. They sent our family of four to a nearby hotel with only a full sized bed. Two of us slept on the cold, hard floor. I will never stay at a Marriott Hotel for the rest of my life and will tell everyone I know how worthless and awful their service is.
Posted by a verified traveler on Nov 20, 2017
Was this review helpful to you?
Comment from Hotel Management
Nov 23, 2017
by Director of Operations
Dear Guest, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel.
Glenn Gray
Director of Operations
3 out of 5
JW Marriott not quite up to speed
Pros:Housekeeping (Siria was great) and convenient location. The lobby bar was very nice, again if you are pleased with $18 Bloody Mary's. Wifi.
Cons:Size of room for the money; aforementioned water temperature issues; breakfast.
Location:Central location near all French Quarter sites, the Aquarium, Convention Center, etc.
Our room cost averaged over $500 per night, including the ridiculous New Orleans taxes. For this price, one is entitled to expect excellent accommodations. They were just OK. The hotel is in a good location for the sites of New Orleans; many things are within walking distance: the Quarter, the Aquarium, St. Charles Avenue streetcar line, etc.
The bathroom was about the size of a phone booth. While the shower was a good one, the water temperature variation was absurd. One moment the water temperature was nice and warm, the next moment blazing hot. Frankly, that too is ridiculous. They have a nice "Executive" lounge where breakfast is served in the morning and drinks and snacks in the evening. Final verdict: Meh! It should have been better at these prices.
Overall the room was OK, but small. Although housekeeping was excellent, this facility wasn't worth the price. The desk clerk indicated that he had given us a room with an excellent view. Really? OK, maybe so if you prefer a view that includes looking at all the roofs, including commercial air conditioners.
My wife or I won't be staying at this hotel again. Better value is available.
Posted by Magjim, from Houston, TX on Nov 5, 2017
Was this review helpful to you?
Comment from Hotel Management
Nov 8, 2017
by Director of Operations
Dear Magjim, our thanks for taking the time to review your stay with us. It’s a pleasure knowing you loved our convenient location and had an overall pleasant experience. However, we are sorry we missed meeting your expectations and the inconvenience it caused. We hope to have the opportunity of welcoming you back soon.
Glenn Gray
Director of Operations
5 out of 5
Awesome Place
Pros:location
Cons:nothing
Location:Bourbon Street about a block away
Hotel staff VERY helpful and friendly. Neighbors too loud in the early evening before they went out to party - but all other things at the JW were fine
JW Marriott New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 23313 square feet (2166 square meters) and includes conference space. A library, a terrace, and gift shops/newsstands are also featured at the business-friendly JW Marriott New Orleans. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.
501 guestrooms or units
30 levels
23313 sq ft of conference space
2166 sq m of conference space
Dining venue
Bar or lounge
Poolside lounge chairs
Umbrellas for the pool
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Front-desk safe
Concierge
Wedding services available
Library
Convenience store
Terrace
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Grocery/convenience store
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (24.7 km / 15.4 mi)
Train station: New Orleans Union Passenger Terminal (1.9 km / 1.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
JW Marriott New Orleans offers 501 air-conditioned accommodations with iPod docking stations and safes. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
IPod dock
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Netflix
Movies for purchase
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to 11:30 AM.
Fogo de Chao - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.
Lobby Lounge - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Water skiing nearby
Golfing nearby
Snorkeling nearby
Hiking/biking trails nearby
Sailing nearby
Scuba diving nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
UnionPay
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 28 per person (approximately)
Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
Valet parking fee: USD 49.00 per day (in/out privileges)
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
There was an error importing /New-Orleans-Hotels-JW-Marriott-New-Orleans.h26881-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 https://travel.travelocity.com/New-Orleans-Hotels-JW-Marriott-New-Orleans.h26881-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
