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"Didn't know parking was extra was not yiven a breakfast coupon when we checked in " More

By a verified traveler on Wed 08 Jul 2020

Hotel Description

Family-friendly 3-star hotel near White Water Walk

Heart of Niagara Falls

A stay at this hotel places you within half a mile (1 km) of White Water Walk and 3 miles (5 km) of Fallsview Casino. Horseshoe Falls and American Falls are also within 3 miles (5 km).

Family-friendly fun

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and a computer station are also offered.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 108 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$41* Per night/room Apr 11 - Apr 12

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ramada by Wyndham Niagara Falls by the River ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ramada by Wyndham Niagara Falls by the River

Everyone (9) Couples (2) Family (10)
1 out of 5
I liked having the beautiful monastery next door. The front lobby was nice. But walls were paper thin and the beds were uncomfortable. Also, it isn’t free breakfast. The vouchers are just discounts.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Management

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if your travels bring you back to Niagara Falls, you’ll give us another opportunity to welcome you back to our property.

5 out of 5
It was a very pleasant stay and the rooms are big and comfortable. The shower head with massage settings is amazing.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 10, 2019 by Management

Thank you for your review. We're happy to hear you were pleased with your stay at Ramada by the River. We appreciate your feedback, and look forward to your return to our hotel.

2 out of 5
The staff was very nice but the hotel rooms were very outdated and run down. Stains on all the furniture and the towels were like sandpaper.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 27, 2019 by Management

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.

3 out of 5

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 20, 2019 by Management

Thank you for your review. We appreciate your feedback, and look forward to your return to our hotel.

4 out of 5
Nice place. The whirlpool in the picture while booking was not the same in the room. Kinda sunk the romantic mood somewhat.😒

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 15, 2019 by Management

Thank you for taking the time to review our hotel, Ramada by the River, we do apologize about the difference in the whirlpools. We are undergoing renovations to have the old tubs in to the new jetted soak-er tubs. We hope for an opportunity to welcome you again soon!

5 out of 5
The hotel is conveniently located and right across from the bus stop that takes you right to Niagara Falls

Posted by on Aug 31, 2019

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Comment from Hotel Management

Aug 31, 2019 by Management

Thank you for taking the time to share your recent experience. We appreciate your feedback and are pleased you enjoyed your stay with us. We look forward to being able to welcome you back in the future.

4 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Management

We appreciate you taking the time to share your rating from your recent stay with Ramada by the River. We have shared your rating with our entire team. We hope to have a future opportunity to welcome you back.

1 out of 5
Room is totally different from pictures in their website. A/C technician came in using master key without knocking first to replace filter, terrible. Don’t even have water in the gym.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Management

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and hospitality. We hope that if your travels bring you back to Niagara, you’ll give us another opportunity to serve you and make it right.

2 out of 5

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Management

Thank you for rating your recent experience. We appreciate your comments are have shared your rating with our entire team. We do hope to have an opportunity to serve you better in the future.

4 out of 5
1)You should have small refrigerator in all rooms without having to pay extra. 2)Complimentary coffee in lobby and free parking for hotel guests would be nice also. 3)All employees were super nice and helpful with questions about area eateries and attractions. 4)get rid of IHOP restaurant. Your complimentary breakfast area worked much better for accommodating hotel guests.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by Management

Thank you for your review! We appreciate your feedback and apologize for any confusion regarding our location, parking and in room amenities. We strive to be as transparent as possible on our booking pages, and will pass your feedback on to our marketing team to lessen any potential confusion for our guests. Since the change from the old hotel brand these items are no longer available, complementary breakfast and parking, Thank you again for your review; we hope to see you again on your next trip to Niagara Falls!

About the Ramada by Wyndham Niagara Falls by the River

Location 4357 River Rd, Niagara Falls, ON L2E3E8

Renovations + Closures

The following facilities or services will be unavailable from September 27 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Ramada by Wyndham Niagara Falls by the River offers its guests an indoor pool and a fitness center. There's a restaurant on site. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Ramada by Wyndham Niagara Falls by the River. For a fee, parking is available. This 3-star Niagara Falls hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 5 levels
  • Dining venue
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Arcade/game room
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (46.8 km / 29.1 mi)
  • Train station: Niagara Falls Station (0.4 km / 0.3 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Ramada by Wyndham Niagara Falls by the River offers 108 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Refrigerators, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Ramada by Wyndham Niagara Falls by the River has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night
  • Resort fee: CAD 5.86 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 14 per night (in/out privileges)
  • Late check-out fee: CAD 40.00
  • Refrigerator fee: CAD 15 per night
  • Rollaway bed fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Hotel Falls North
  • Hampton Inn North Falls
  • Hampton Inn North Falls Hotel Niagara Falls
  • Hampton Inn North Falls Hotel
  • Hampton Inn North Falls Niagara Falls
  • Ramada Niagara Falls River Hotel
  • Ramada Niagara Falls River
  • Hampton Inn By Hilton Niagara Falls-North Of The Falls Hotel
  • Hampton Inn Niagara Falls
  • Ramada Wyndham Niagara Falls River Hotel
  • Ramada Wyndham River Hotel
  • Ramada Wyndham Niagara Falls River
  • Ramada Wyndham River
  • Ramada Niagara Falls by the River
  • Ramada by Wyndham Niagara Falls by the River Hotel
  • Ramada by Wyndham Niagara Falls by the River Niagara Falls
  • Ramada by Wyndham Niagara Falls by the River Hotel Niagara Falls

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.