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 Norfolk • 1 Room
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Wyndham Garden Norfolk Downtown

3.5-star property
700 Monticello Avenue, Norfolk, VA 1-855-201-7819
2.6 out of 5
See all 16 travelocity Reviews

"We checked in and found that our refrigerator did not work in our room. I contacted the front desk to get a working refrigerator and it didn't happen. ... " More

By a verified traveler on Sun 21 Apr 2024

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Hotel Description

Hotel near Norfolk Scope in Norfolk

Heart of Norfolk

You'll be steps from Norfolk Scope and within a 10-minute walk of Chrysler Museum of Art with a stay at this Downtown Norfolk hotel. Also, MacArthur Center is within half a mile (1 km) and Nauticus National Maritime Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room May 19 - May 20

Exclusive Room, Non Smoking (Deluxe, 1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wyndham Garden Norfolk Downtown ratings based on 16 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Garden Norfolk Downtown

Everyone (10) Family (5)
3 out of 5
We checked in and found that our refrigerator did not work in our room. I contacted the front desk to get a working refrigerator and it didn't happen.. we checked out early because of this. Terrible!

Posted by on Apr 21, 2024

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Comment from Hotel Management

Apr 22, 2024 by Wyndham Garden Norfolk Downtown

Dear Steve,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear the issue with the refrigerator was not resolved. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

3 out of 5

Posted by , from AFTON on Apr 6, 2024

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4 out of 5

Posted by on Feb 5, 2024

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Comment from Hotel Management

Mar 30, 2024 by -Wyndham Garden Norfolk Downtown

Dear Amy ,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

4 out of 5

Posted by on Mar 26, 2023

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Comment from Hotel Management

Mar 27, 2023 by JC

Hi Stephanie, thank you very much for staying with us, we are glad that you had a good experience in our Hotel. We appreciate your positive feedback and hope seeing you again. Best Regards

4 out of 5

Posted by on Mar 26, 2023

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Comment from Hotel Management

Apr 15, 2023 by JC

Hi Stephanie, thank you very much for staying with us, we are glad that you had a good experience in our Hotel. We appreciate your positive feedback and hope seeing you again. Best Regards

5 out of 5
Value for price.

Posted by on Jun 3, 2022

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Comment from Hotel Management

Jun 11, 2022 by tv

Hi Emanuel, Thank you very much for staying with us, we are glad that you had a good experience in our Hotel, we appreciate your positive feedback and hope seeing you again. Best Regard

3 out of 5
I think the hotel needs fresh upgrades especially in the rooms. While the room was clean in no way was it worth $200 a night. There were cracks in the bathtub and wallpaper coming off and small repairs that needed to be done.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Dru

Hello, thank you for your review. Your comments have been shared with our maintenance staff. I apologize that your room was not up to par. We've done many upgrades recently including in-room furniture, mattresses, TVs, tubs and wallpapers. We hope you give us another chance and we'll ensure you'll be satisfied. Again, thank you for your review and have a pleasant day!

3 out of 5
Understaffed. Waited for attention too long at checkin and dinner. Some aspects clean and apparently newly renovated, others rusty, dated. For example, new shower/tub combo in the bath but rusty light switch and shower faucet plumbed backwards (hot is cold on dial). Also pretty noisy.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Dru

Thank you for your review! We almost always have more than necessary help needed so we can make guest service our number one priority! We are still under renovation so please pardon us as we get all the details right as well. Feel free to contact me when you arrive in the future so I can ensure you have a better experience!

2 out of 5
No maid service ever approached our room. Used same towels for 3 days.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by DT

Thank you for your feedback. I am sorry that you did not receive room service during your stay. I would love to know more about this if you would like to give us a call at the hotel. Rest assure we will address this to the correct department.

1 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 6, 2019 by dt

Thank you for your feedback. Please contact us and let us know what caused this low rating.

About the Wyndham Garden Norfolk Downtown

Location 700 Monticello Avenue, Norfolk, VA 23510

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 4 to May 24:

  • Swimming pool

Property Features

Wyndham Garden Norfolk Downtown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 15005 square feet (1394 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Wyndham Garden Norfolk Downtown. Parking is available for a fee. Smoking is allowed in designated areas at this Norfolk hotel.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • Meeting rooms
  • 15005 sq ft of conference space
  • 1394 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Norfolk Station (2.6 km / 1.6 mi)
  • Metro station: Monticello Station (0.5 km / 0.3 mi)
  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Wyndham Garden Norfolk Downtown offers 204 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Black Tuna Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–20 for adults, and USD 10–20 for children
  • Self parking fee: USD 15 per day (in/out privileges)
  • Extended parking fee: USD 15 per day
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Norfolk Plaza
  • Norfolk Plaza
  • Norfolk Plaza Hotel
  • Norfolk Plaza Hotel London, England
  • Norfolk Plaza London
  • Wyndham Garden Norfolk Downtown Hotel
  • Wyndham Garden Norfolk Downtown
  • Wyndham Norfolk Norfolk
  • Wyndham Garden Norfolk Downtown Hotel
  • Wyndham Garden Norfolk Downtown Norfolk
  • Wyndham Garden Norfolk Downtown Hotel Norfolk

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.