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"I loved it nice atmosphere and staff was very friendly " More

By a verified traveler on Sat 25 Jul 2020

Hotel Description

Family-friendly 4-star hotel near SeaWorld® Orlando

In Orlando

Within 3 miles (5 km) of this hotel, you'll find Orlando Vineland Premium Outlets and SeaWorld® Orlando. Disney Springs® and Discovery Cove are also within 3 miles (5 km).

Poolside dining

Free water park access, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and a shopping center shuttle.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and living rooms, the 334 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include refrigerators, microwaves, and room service.

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Embassy Suites Lake Buena Vista Resort ratings based on 30 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Lake Buena Vista Resort

Everyone (12) Couples (2) Family (10)
2 out of 5
Unfortunately, my room smelled like mildew and had an infestation of roaches. On day one, the hotel text system was used to inquire how I was enjoying my stay. I told them about the roaches at that time. On day three, I couldn’t take it anymore. I called the front desk and asked for bug spray. Front desk indicated they don’t have any and offered a move to another room. Although we’re we’re checking out in a day, we took the new room, which was okay. At check out, I requested a printed receipt. The guy working said the printer wasn’t working. I responded to the how was your stay text that I received, asking for a receipt to be sent by email again, because after he couldn’t print, he attempted to email. That didn’t work either. I check junk mail and all in box messages no receipt. Still no receipt after the third request. Since I booked through a third party, my Hilton Honors status didn’t seem to matter. All I can hope for at this point is for them to get rid of those roaches and to hopefully have a receipt for my records. Neither may never happen!

Posted by on Dec 22, 2020

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Comment from Hotel Management

Dec 22, 2020 by Mike

Our apologies your stay was less than perfect. We will work hard to address your concerns and we hope you will give us another opportunity in the future.

5 out of 5

Posted by on Sep 12, 2020

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Comment from Hotel Management

Sep 16, 2020 by Mike

Thank you very much for your review! We are so glad you enjoyed your stay and we hope to welcome you back to the Resort very soon.

1 out of 5
Horrible experience this past weekend. Apparently they overbooked and didn’t bother to tell anyone until you got to front desk. I stood in line for an hour and 45 minutes just for the front desk employee to tell me that I wouldn’t have a room until later that night. We lost our dinner reservation and wasted a whole afternoon just waiting around for a room. It wasn’t until my husband demanded a room that we magically got one. Had to call for extra pillows And sheets since there weren’t any extra for sofa bed. Had to rearrange our whole itinerary for the weekend since all of the things we wanted to do on Saturday had to be canceled.

Posted by , from Vero Beach Fl on Sep 7, 2020

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Comment from Hotel Management

Sep 9, 2020 by Marco

I'm truly sorry we did not meet your expectations. We appreciate your feedback.

1 out of 5
We arrived in town to a disaster which no room was available and would take 2 to 4 hours plus before we could get a room. NONE CLEAN at least that’s what they said. What’s the use of having a reservation and not honoring it. I believe since we were only staying one night they gave our room to someone else that might have been staying the whole weekend. Check out time is apparently at 12 and at 8pm you still don’t have any clean rooms, what poor service.

Posted by , from Georgia on Sep 7, 2020

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Comment from Hotel Management

Sep 9, 2020 by Marco

I'm truly sorry we did not meet your expectations. We appreciate your feedback.

5 out of 5
I loved it nice atmosphere and staff was very friendly

Posted by on Jul 25, 2020

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Comment from Hotel Management

Jul 26, 2020 by Marco

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Jul 12, 2020

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Comment from Hotel Management

Jul 13, 2020 by Marco

Thanks for your feedback. We are glad you enjoyed your stay. We hope to have you back as a guest in a near future.

3 out of 5
We stayed at this location for 1 week. Breakfast was the best. Evening snacks were great. Staff was excellent. Except for the outside bartender was rude. The information on the hotel said the pool was heated. IT WAS NOT!! No one was swimming. It was so cold. Told the staff with the response it is heated. Stayed the whole week without swimming. We have stayed at other hotels in Feb that we have swam. Will not stay at this location again.

Posted by on Feb 29, 2020

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Comment from Hotel Management

Feb 29, 2020 by Alyssa - Assistant front desk manager

Hello, thank you for the review. I am very sorry to hear that you did not enjoy your stay with us. I will pass along the information to our engineering team.

5 out of 5
Breakfast cooks are always pleasant, fun, & friendly.

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by Alyssa- Assistant Front Desk Manager

Hello, thank you for your review! I am so glad to hear that you enjoyed your stay. Our breakfast cooks are a wonderful part of our team and we are so happy they were able to entertain you! I hope that you will come back and stay with us again soon!

4 out of 5
Everything was great except da air conditioner it was warm but got offer another room.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 12, 2019 by Alyssa - Front Desk Manager

Hello, thank you for your review. I am sorry to hear that you experienced an issue with your air conditioning, and I hope that our staff was able to make it right for you. Thank you for staying here with us, and I hope that we can welcome you back again soon.

5 out of 5
The hotel was very attractive and it was a super pleasant place to stay.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 25, 2019 by Alyssa - Assistant Front Office Manager

Hello, thank you for the kind words! We appreciate your feedback. Thank you again for staying with us.

About the Embassy Suites Lake Buena Vista Resort

Location 8100 Lake Street, Orlando, FL 32836

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly Embassy Suites Lake Buena Vista Resort. For a fee, parking is available. A complete renovation of Embassy Suites Lake Buena Vista Resort was completed in 2014. This 4-star Orlando hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Indoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Orlando Intl. Airport (MCO) (23.9 km / 14.8 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and safes. Accommodations have separate living rooms and are furnished with queen sofa beds. Beds feature down comforters. 55-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Pizza and Ice Cream Shop - This restaurant specializes in American cuisine and serves lunch and dinner.

Gazebo Restaurant and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pool Bar and Grille - This poolside café specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a complimentary water park, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Golfing nearby
  • Basketball on site
  • Volleyball on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14.00 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Lake Buena Vista
  • Embassy Suites Lake Buena Vista Resort
  • Embassy Suites Resort
  • Embassy Suites Resort Lake Buena Vista
  • Lake Buena Vista Embassy Suites
  • Embassy Suites Lake Buena Vista Resort Orlando
  • Embassy Suites Lake Buena Vista Orlando
  • Embassy Suites Buena Vista
  • Embassy Suites Lake Buena Vista Resort Hotel
  • Embassy Suites Lake Buena Vista Resort Orlando
  • Embassy Suites Lake Buena Vista Resort Hotel Orlando

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.