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Embassy Suites Lake Buena Vista Resort

4-star property
8100 Lake Street, Orlando, FL 1-855-201-7819
3.8 out of 5
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See all 40 travelocity Reviews

"the rooms were very spacious, the rooms were clean, the staff was friendly. our major disappointment was that in the adds and when we called we were t ... " More

By a verified traveler on Fri 19 Aug 2022

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Hotel Description

Family-friendly 4-star aparthotel near Walt Disney World® area

In Orlando

Within 3 miles (5 km) of this aparthotel, you'll find Walt Disney World® area and Disney Springs®. Disney Springs® Area and Orlando Vineland Premium Outlets are also within 3 miles (5 km).

Poolside dining

Free water park access, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free aparthotel. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and WiFi in public areas.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 334 apartments also offer free WiFi and LCD TVs with cable channels. Other amenities include refrigerators, microwaves, and room service.

King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$114* Per night/room Feb 13 - Feb 14

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Embassy Suites by Hilton Orlando Lake Buena Vista Resort ratings based on 40 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Everyone (9) Couples (6) Family (17)
5 out of 5
the rooms were very spacious, the rooms were clean, the staff was friendly. our major disappointment was that in the adds and when we called we were told that the hotel had shuttles to the disney parks daily. what they failed to mention is that is one pick up per day at 11:35 no exceptions. i think listing this as an amenity is very deceiving! it is barely available. we arrived and 11:15 and the shuttle had already left for the day. so do not depend on the shuttle service it is virtually non existant.

Posted by on Aug 19, 2022

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5 out of 5
The extras was good breakfast and happy hour . Good cleanliness, only recommendations fix ice machine next to rooms on 440 area

Posted by on Aug 9, 2022

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5 out of 5
Easy access with nice manager's reception and expansive breakfast.

Posted by on Jan 27, 2022

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1 out of 5
I stayed at this property in December 2021. I paid for a pool view suite. DON’T DO IT! The rooms are dingy, outdated, destroyed. I have never stayed in a facility so poorly kept. Our room had stains (soda?) on the walls, lamp shades, the back of the door near the lock was covered in food/soda. The dust that was accumulated on the door and Tv must have been more than 2-3 years worth. My bathroom had someone else’s hair on the tile wall, the toilet paper roll was empty- mind you this is all upon checking into the room. I will give credit to the manager on duty that came to my room and walked through the disgustingness of my room and was beyond embarrassed. They did have the room cleaned immediately and had maintenance clean out the very dirty air filter. Avoid this property!

Posted by on Dec 20, 2021

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Comment from Hotel Management

Dec 22, 2021 by Courtney

Thank you for taking the time to rate us!

2 out of 5
I didn’t like the dirtiness I found a cockroach in the hotel. Also I had asked for towels waited up until 12am they never showed and never brought towels. I stayed there 6 nights and had to reuse the same towel. Also my room key never worked had to always call my friend inside the room to open my door late at night. The last day I checked out I noticed on my receipt they had charged me pool bar service, never did I order anything I also was gone that whole day. When I told the front desk he said maybe the kids ordered something I told him no they weren’t here that day as we were celebrating my daughters 8th birthday. Its bad how they would even allow kids to order themselves.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 30, 2021 by Courtney

Thank you for rating us! We are truly sorry your experience with us was not the greatest and we do hope to welcome you back in the future.

5 out of 5
Everything was great. Food, drinks were including in our room packages. Kid friendly, adult friendly. Love the whole experience.

Posted by , from Warren on Sep 20, 2021

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Comment from Hotel Management

Sep 21, 2021 by Jo

Thank you so much for this wonderful feedback! We are so glad you enjoyed our resort and hope to see you back real soon!

3 out of 5

Posted by on Sep 11, 2021

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5 out of 5
I liked the amenities, such as the hot breakfast buffet every morning. I also enjoyed the pool area. I didn’t like the harassment of timeshare offerings every morning while I was eating breakfast or lounging at the pool I also didn’t like that the front desk never answered the phone when you called at anytime of the day. It was very frustrating.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 11, 2021 by Courtney

Thank you for taking us. We are so truly sorry about your experience and will address your concerns.

5 out of 5
👍👍👍👍

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 19, 2021 by Jo

Thank you for the great scores! We hope to have you back here with us again soon!

2 out of 5
The restaurant staff was nice and food was good. BUT there were roach bugs in our room, the carpet was filthy and the air conditioning did not work in our room. When I told front desk there were roaches they just said sorry and never did anything nor did they fix the air. Very disappointing stay.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 29, 2021 by Courtney

Thank you for rating us. We will address your concerns with our staff. We are so sorry you did not have a great experience with us. We do hope you return in the near future.

About the Embassy Suites Lake Buena Vista Resort

Location 8100 Lake Street, Orlando, FL 32836

Property Features

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this aparthotel measures 10000 square feet (929 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly Embassy Suites by Hilton Orlando Lake Buena Vista Resort. For a fee, parking is available. This 4-star Orlando aparthotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature down comforters. 55-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily. The aparthotel hosts a free manager's reception daily.

Pizza and Ice Cream Shop - This restaurant specializes in American cuisine and serves lunch and dinner.

Gazebo Restaurant and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pool Bar and Grille - This poolside café specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a complimentary water park are featured at the aparthotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Golfing nearby
  • Basketball on site
  • Volleyball on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.07 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17.00 per day (in/out privileges)
  • Valet parking fee: USD 24.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Lake Buena Vista
  • Embassy Suites Lake Buena Vista Resort
  • Embassy Suites Resort
  • Embassy Suites Resort Lake Buena Vista
  • Lake Buena Vista Embassy Suites
  • Embassy Suites Lake Buena Vista Resort Orlando
  • Embassy Suites Lake Buena Vista Orlando

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.