I have so much affection for the Park Plaza and the people working there were all great. But the unclean condition of the rooms and balcony, hallways, etc… was kind of shocking. No consistency with the cleaning. I tried 4 different rooms, stayed in 2. Some of the furnishings were dilapidated, unclean, broken, etc… from room to room the TV was smaller and not user friendly. Fans were not very functional, a lampshade was broken, all the wicker/rattan furniture was filthy and the seat cushions too. In my room the cushion cover was gone and they haphazardly tucked a big dirty old sheet around it!! Also my mattress in one room was ok and in the next was hard and flat as a pancake,…with no mattress cover!! I could go on and on but I was too tired and so in need of a rest, I just stayed and waaaay overpaid. Oh I don’t think I ever heard a vacuum and my room was filthy with dog hair and wads of dust balls.
Sorry to report all this but no one seemed to care or clean properly. I also found both rooms had a “junk drawer” full of tourist brochures, outdated tv instructions, junky menus, etc… the staff cleaned out the drawers after I asked them about it, but did no other things to assist my communication to them. I even turned away the maids for 4 days because they barely cleaned anyway and had no proper equipment.