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Sheraton Orlando Lake Buena Vista Resort

4-star property
12205 S Apopka Vineland Rd, Orlando, FL 1-855-201-7819
3.3 out of 5
See all 35 travelocity Reviews

"It was good for me to get some sleep because I was here for a business trip but this hotel use to be a lot better, I used to actually work here back i ... " More

By a verified traveler on Wed 06 Jul 2022

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Hotel Description

Family-friendly 4-star hotel near Disney Springs™

In Orlando

Within 3 miles (5 km) of this Orlando hotel, you'll find Disney Springs™ and Orlando Vineland Premium Outlets. Also, Disney's Lake Buena Vista Golf Course is within 3 miles (5 km) and Orange County Convention Center is within 6 miles (10 km).

Poolside dining

A full-service spa, 2 outdoor pools, and 2 spa tubs are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour gym and perks like free WiFi.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Oct 1 - Oct 2

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Sheraton Orlando Lake Buena Vista Resort ratings based on 35 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Orlando Lake Buena Vista Resort

Everyone (11) Couples (2) Family (19)
5 out of 5

Posted by on Sep 4, 2023

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2 out of 5
Advertising makes the hotel look great. Not at all what the hotel is like and a lot of issues. Staff was friendly though

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 7, 2023 by General Manager

Dear Andrew,We appreciate your thoughts. Providing warm hospitality is our goal, so we're pleased you found our team members friendly. However, we regret that we fell short of your expectations in other areas, and we encourage you to share your feedback so we can strive to improve. Thank you for being our guest, and we hope to have a chance to transform your opinions.

3 out of 5
It was good for me to get some sleep because I was here for a business trip but this hotel use to be a lot better, I used to actually work here back in the day and it was a lot cleaner. But me being in the hospitality business, I know it’s hard for the hotels to get good help these days so it’s all good

Posted by on Jul 6, 2022

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Comment from Hotel Management

Jul 7, 2022 by General Manager

Dear Steven, We are delighted to see that you got a good night's rest during your visit. However, it appears it could've been better. You can bet that housekeeping has been notified and will work diligently to ensure that our facilities are squeaky clean. Thank you for the feedback. It was so good to see you again, and we hope to welcome you back again soon.

4 out of 5
Friendly staff. Nice outdoor area.

Posted by on Jun 7, 2022

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5 out of 5
Love the staff

Posted by , from Pembroke pines on May 22, 2022

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1 out of 5

Posted by on Feb 23, 2022

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4 out of 5
Perfect for a winter weekend get away and local to many attractions. Pool area beautiful and relaxing.

Posted by on Jan 18, 2022

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Comment from Hotel Management

Jan 20, 2022 by General Manager

Dear Corrina, It's delightful to know that we helped make your winter weekend a wonderful one! From our relaxing pool to our exceptional location, we're glad you could take advantage of all we have to offer, and we can't wait to see you again should your travels point you in our direction.

1 out of 5
I will start off by saying this hotel is a great location if your visiting Disney! The rest is not even worth the small amount you’re saving by not staying at a Disney resort. When we checked in they asked if I wanted maid service at any point. I say yes, half way through our week stay will be fine. Then the other person working check in said, they automatically will come in and clean after 3 days anyway. So I said perfect. That works out. 3 days came and went with no cleaning/restocking anything. I called the front desk and they said I had to request it, which I clearly did. They apologized and brought more towels up right away, did not offer to clean the next day. The room was not the cleanest room to begin with. Our air conditioner didn’t work. Blowing cool-ish air, but soooo humid in our room. The real kicker, we all left with 100s of flea bites. Didn’t discover what they were until we saw dogs in the hotel on our floor and had one night left. They were everywhere once we really starting looking at everything. My son got the worst of it. After staying for a week and dealing with all of these issues, they only compensated us 3 days off of parking and ignored that there is a huge bug issue. I really did expect more from a Sheraton. Will NEVER stay again. And will most defiantly not let anyone I know make the same mistake we did.

Posted by , from Kailua on Jan 1, 2022

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Comment from Hotel Management

Jan 5, 2022 by General Manager

Dear Tiffany, Thank you for sharing feedback about your recent experience at our resort. While we're glad you enjoyed our convenient location close to area theme parks, we are sorry to hear our accommodations did not meet your expectations. While not a typical occurrence for our guests, your comments will be used as we continuously work to improve our service and facility. Should you wish to discuss any of the issues you encountered with our property further, please reach out. Kind regards and safe travels in the future.

4 out of 5
The room was spacious, which was perfect for our family of six. It’s obvious the room is old because there was a slight smell, but the view and the service made up for it. We needed extra towels and they sent someone right up. Everyone was nice and we enjoyed our overnight stay.

Posted by on Jul 6, 2021

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2 out of 5
Checkin was supposed

Posted by on Jul 3, 2021

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About the Sheraton Orlando Lake Buena Vista Resort

Location 12205 S Apopka Vineland Rd, Orlando, FL 32836

Property Features

Sheraton Orlando Lake Buena Vista Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a waterslide and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 29 meeting rooms are available. Event space at this hotel measures 6786 square feet (630 square meters) and includes a conference center. A children's pool, spa services, and a terrace are also featured at the family-friendly Sheraton Orlando Lake Buena Vista Resort. For a fee, parking is available. This 4-star Orlando hotel is smoke free.

  • 486 guestrooms or units
  • 6 levels
  • 4 buildings
  • 6786 sq ft of conference space
  • 630 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Orlando Lake Buena Vista Resort offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Zest - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

27 Palms Grill - This poolside restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Springboard - Onsite bistro. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

Top of the Palms has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • UnionPay
  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.95 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.95 per person
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Self parking fee: USD 22.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Buena Vista Resort Sheraton
  • Lake Buena Vista Sheraton
  • Lake Buena Vista Sheraton Resort
  • Sheraton Lake Buena Vista
  • Sheraton Lake Buena Vista Resort
  • Sheraton Resort Lake Buena Vista
  • Sheraton Orlando
  • Sheraton Safari Hotel
  • Sheraton Safari Orlando
  • Sheraton Lake Buena Vista Resort Orlando
  • Sheraton Lake Buena Vista Orlando
  • Orlando Sheraton
  • Sheraton Buena Vista Resort
  • Sheraton Orlando Lake Buena Vista
  • Sheraton Buena Vista

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.