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2.0 out of 5
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Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$124* Per night/room Oct 12 - Oct 13

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

TownePlace Suites by Marriott Phoenix Chandler/Fashion Center ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for TownePlace Suites by Marriott Phoenix Chandler/Fashion Center

Family (2)
2 out of 5
The first impression I got was, "Wow, this is a SMALL room"! We've stayed at several suites and this was by far the smallest. Unfortunate, because we had 3 staying in the room instead of the normal 2. It was very close quarters for two, let alone 3! The key cards are proximity read, however the "proximity" is pressed flat up against the reader and they only worked 2/3rds of the time. I thought at first that the key didn't work, as I kept getting error codes when trying to access the building and my room. My wife and I went to get our cards reprogrammed, when the desk girl explained that they are finicky. One oddity was that there were no cups or glasses in the bathroom. I'v never encountered this, even in the very smallest and cheapest hotels that I've stayed at, and I've stayed in a LOT. The staff was very friendly, but seemed inexperienced. We went to the bar one night and the "bartender" was not a bartender, but simply a girl that normally works the front desk. My wife asked what kinds of wine they served and she didn't know how to answer her. She asked for a particular style of wine and the girl kept pulling bottles out and asking my wife, "is this it"? The bar sat maybe 15 people at most and is only open to 10 pm, so they're not really serious. It's simply a convenience if you want overpriced bad wine and cheap whiskey. Instead, we went to a supermarket and purchased our own bottles. The hotel overall was quiet and very modern. Probably won't stay there again. Grade: B-

Posted by , from Williamson, NY on May 25, 2019

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Comment from Hotel Management

May 30, 2019 by JacobF

Scott, Thank you for making the time to review your recent visit with us at the TownePlace Suites Phoenix Chandler/Fashion Center. We value all guest comments, especially when we learn about our areas of needed opportunity. We hope you found the glassware located in the kitchen of your suite along with all of the supplied cooking and eating utensils. We have address the training needs of our Bar Staff to ensure the highest levels of guest satisfaction. We hope to have the opportunity to serve you again in the future to better your experience with us. Thank you, Jacob Fullerton General Manger

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.