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Holiday Inn Express Richmond Downtown, an IHG Hotel

2.5-star property
201 E Cary St, Richmond, VA 1-855-201-7819
3.6 out of 5
Good!
See all 12 travelocity Reviews

"Very quiet, nice location. Very clean. Front desk clerk was super nice. " More

By a verified traveler on Wed 17 Jun 2020

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Hotel Description

Hotel near Broad Street in Richmond

Heart of Richmond

Within a 10-minute walk of this Downtown Richmond hotel, you'll find Broad Street and Virginia Commonwealth University. Monument Avenue and Greater Richmond Convention Center are also within half a mile (1 km).

Free shuttle, breakfast

A free area shuttle and self parking are featured at this hotel, along with a 24-hour gym. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A 24-hour business center, dry cleaning, and luggage storage are also on offer.

Free WiFi, flat-screen TVs

Featuring conveniences like 20 bathrooms and coffee/tea makers, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are also available.

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$142* Per night/room May 31 - Jun 1

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Accessible, Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Extra Floor Space)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Richmond Downtown, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Richmond Downtown, an IHG Hotel

Everyone (7) Couples (1)
2 out of 5
The location of the property was ok. The cleanliness of the property and the up keep of the property was not great. the paint in the bathroom was peeling and the bath tube had a ring in it.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Nov 8, 2021 by General Manager

Thank you for choosing our hotel for your stay, we hope to see you again on your next visit.

1 out of 5

Posted by on Sep 12, 2020

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Comment from Hotel Management

Sep 16, 2020 by General Manager

Thank you for choosing our hotel for your stay. Your feedback will be shared with our team so we can continue to improve guest experience.

4 out of 5

Posted by on Aug 8, 2020

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Comment from Hotel Management

Aug 9, 2020 by Dylan

Thank you for staying with us and providing feedback on your recent stay! We hope to see you again soon!

5 out of 5
Very quiet, nice location. Very clean. Front desk clerk was super nice.

Posted by , from Cross Junction, VA on Jun 17, 2020

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Comment from Hotel Management

Jul 11, 2020 by Dylan

Thank you for staying with us during these uncertain times with Covid-19! We appreciate your feedback and will be sure to share it with the rest of our staff. We hope to see you again soon once we start to see some more normalcy!

4 out of 5

Decent hotel but good employees

The hotel was nice for the most part other than one of the elevators weren't working. The employees were very friendly to us. Overall it was a good hotel with good placement. Right in downtown.

Posted by on Jun 16, 2017

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5 out of 5

Nice play to stay!

Cons: The smell of gas from the van that picked us up from train station
Location: A lot of eating establishments but no place to park! So thankful hotel had another van to take us places
The experience at the Holiday Inn Express downtown Richmond was great! The only bad part was when they came and picked us up from the train station in a van that stunk like gasoline! Almost made us sick so thankfully the ride wasn't very far to the hotel. Other than that it was great. The staff went out of their way to let us know accommodations for places to eat and go visit. Would definitely stay there again.

Posted by on Dec 12, 2016

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4 out of 5

Good choice

Pros: Price, location, breakfast
Location: One of the closest places to eat was called the 3rd St Diner. It has a very interesting history and even some ghosts!
This hotel was a good choice for us. We wanted to be where we could see more of Richmond on foot, yet we wanted somewhere reasonably priced. The hotel was over all very nice. The room we had on the 6th floor had a nice view of the city lights at night. It had been recently fixed up, with nice touches, new lampshades etc. Cleanliness was OK. Do note that the hot water was VERY hot. Parking could be a real problem for people with large cars. We drove in with our smallish pickup truck and the antenna was hitting the ceiling of the parking garage, it has only a 6 foot clearance. The elevator can only be used with the room key, an extra safety feature, but perhaps a sign of a troubled area. There were plenty of places to eat that you could walk to within 15 min, but it is in a neighborhood where you might not want to walk alone late at night. The breakfast that was included in the rate was very good, something for everyone. Warm items were included, sausages, gravy, omelets. We also used the free hotel shuttle that will take you anywhere you want to go within a 2 mile radius. All the people working there were very pleasant and helpful.

Posted by , from Charlottesville VA on Aug 31, 2016

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4 out of 5

Great Staff!

Pros: downtown location, free breakfast
Cons: Longer breakfast hours, I like to sleep in a bit longer
Location: GWARBAR!!!
Everybody was friendly and courteous! Responded to all of our request promptly with a smile.

Posted by , from RI on Sep 4, 2015

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4 out of 5

Excellent staff and service

Pros: Close restaurants, Free Internet, Quiet, Free breakfast, helpful staff
Cons: building is dated
I would highly recommend this hotel based on the helpful staff. the room was clean, roomy and modern although the building itself is a bit dated. I would stay here again in a heartbeat.

Posted by on Nov 13, 2012

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5 out of 5

Excellent Hotel

I was not sure what to expect after reading earlier reviews of this hotel. I was happy to find a clean hotel, newly renovated rooms, and a friendly staff. The staff at the front desk were very helpful when I needed directions to get to an event. Even the cleaning staff were cheerful and friendly. I plan to stay at this hotel during my next visit.

Posted by on Aug 18, 2008

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About the Holiday Inn Express Richmond Downtown, an IHG Hotel

Location 201 E Cary St, Richmond, VA 23219

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. Holiday Inn Express Richmond Downtown, an IHG Hotel also features a 24-hour fitness center, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This Richmond hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Richmond Main Street Station (1.6 km / 1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Richmond Downtown, an IHG Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • 20 bathrooms
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Richmond Downtown
  • Holiday Inn Hotel Richmond Express Downtown
  • Holiday Inn Express Downtown Richmond Hotel Richmond
  • Holiday Inn Express Richmond
  • Holiday Inn Richmond
  • Holiday Inn Express Richmond Downtown Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.