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4.3 out of 5

"The room was beautiful and definitely what I paid for. Thank you for a excellent amount of luxury. " More

By a verified traveler on Mon 25 Apr 2022

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Hotel Description

3-star hotel in North Chesterfield

North Chesterfield stay

Your stay at this North Chesterfield hotel places you within 6 miles (10 km) of Johnston-Willis Hospital and Chesterfield Towne Center. Chippenham Hospital and Mid-Lothian Mines Park are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room Dec 8 - Dec 9

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Richmond/Arboretum ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Richmond/Arboretum

Everyone (11) Couples (1) Family (10)
5 out of 5
The room was beautiful and definitely what I paid for. Thank you for a excellent amount of luxury.

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 27, 2022 by Customer Service

Thanks for sharing this glowing review, Jalisa! We're thrilled to hear you enjoyed your stay at Hyatt Place Richmond Arboretum! It's our pleasure to accommodate you to the fullest extent. Your compliments for our beautiful accommodations let us know we're doing our job. After all, we pride ourselves on your happiness. With this said, we'd love to share another perfect experience with you soon! Thank you again for taking the time to share your feedback!

5 out of 5
Very pleased with the accommodations

Posted by on Dec 20, 2021

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Comment from Hotel Management

Dec 21, 2021 by Lyn

Hi Natasha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and i hope i will come you again soon. Sincerely, Marilyn C. AGM

5 out of 5
The best breakfast and nice bar .

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Lyn

Dear Guest, Thank you for great review! We are glad that you enjoyed our breakfast and bar. We hope to welcome you back to our hotel very soon! Sincerely, Marilyn C.

5 out of 5
It was well appointed. Courteous, efficient staff. Clean, comfortable room.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Lyn

Hi Suzanne, Thank you for taking the time to share your feedback. I'm glad that you feel comfortable during your stay! i will make sure to share your comments to the entire staff. Hope to see you again. Sincerely, Marilyn C. AGM

4 out of 5
They didn't have what they advertised

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 19, 2021 by Lyn

Dear Guest, Thank you for giving us a good review despite of our limited menu i do apologize for that! hope to see you again! Sincerely, Marilyn C.

5 out of 5
I loved the complimentary breakfast! Feeding a family of 5 while on vacation is hard! You guys made it easy! Thank you

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 17, 2021 by Lyn

Dear Guest, Thank you for taking the time to share your feedback! We are glad that you and your family enjoyed our complimentary breakfast! Hope to see you again! Marilyn C. AGM

2 out of 5
The staff kept asking plus and our children what room number we were in at breakfast and when I’m lobby, made us uncomfortable that they were asking the children. And they watched us even when at the pool and when we checked out they said saw you at the pool hope you come back next year. Creepy!

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by Lyn

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please know the reason why we have to ask room number in every guest if necessary because we wanted to make sure we are not giving any wrong information such as charging the wrong number/guest and for breakfast we have to make sure that every guest we encounter are actually a guest in the property. I do apologize if that makes you uncomfortable. Sincerely, Marilyn C.

2 out of 5
My prepaid reservation could not be found. I don't know if it was the fault of Travelocity or Hyatt. I think it was Travelocity as this has happened once before. The basin in our room was clogged. The bathroom door squeeked, which was not a problem until the middle of the night and I wanted to close the door to turn on the light while my wife was sleeping. The breakfast bar was not supplied when i went there...but later it was replenished. Very basic breakfast choices.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Lyn

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please know that your comments about the bathroom will be address I do apologize for that. Sincerely, Marilyn C.

5 out of 5

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 24, 2021 by Lyn

Thank you for completing our Guest Survey and for giving us perfect score. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Marilyn Cruz Assistant General Manager

5 out of 5
The staff was professional & accomodating. My room was very clean. Thanks for a wonderful stay at Hyatt Place, Richmond, VA.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 20, 2020 by Adrian F.

We appreciate the wonderful review!

About the Hyatt Place Richmond/Arboretum

Location 201 Arboretum Place, Richmond, VA 23236

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 12 to May 24:

  • Swimming pool

Property Features

Hyatt Place Richmond/Arboretum offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1100 square feet (102 square meters) and includes conference space. The business-friendly Hyatt Place Richmond/Arboretum also features coffee/tea in a common area, complimentary newspapers in the lobby, and express check-in. Self parking is free. This 3-star Richmond hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 1100 sq ft of conference space
  • 102 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place Richmond/Arboretum offers 127 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM.

The Placery - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Richmond/Arboretum
  • Hyatt Place Richmond/Arboretum Hotel
  • Hyatt Place Richmond/Arboretum Hotel Richmond
  • Hyatt Place Richmond/Arboretum Richmond
  • Hyatt Place Richmond / Arboretum Hotel Richmond
  • Hyatt Richmond
  • Richmond Hyatt
  • Hyatt Place Richmond Arboretum
  • Hyatt Place Richmond/Arboretum Hotel
  • Hyatt Place Richmond/Arboretum Richmond
  • Hyatt Place Richmond/Arboretum Hotel Richmond

You should know

  • The seasonal pool will open May 25 and close October 10.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.