"Person checking us in was less than friendly and looked annoyed we were bothering him. Last time I checked, I’m paying to stay here and for the lack o ... " More
You'll find PayPal Park and The Tech Interactive within 3 miles (5 km) of this hotel. SAP Center at San Jose and San Jose Convention Center are also within 3 miles (5 km).
Free airport shuttle
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and perks like free WiFi.
May 26, 2023 by General Manager
Dear Anne, Thank you for posting a review of your recent stay. We are sorry for the issues you had at the time of your check-in. We strive not only to meet but to exceed our guests' expectations; therefore, we sincerely regret that this was not your experience. We hope you will give us another chance to deliver the hospitality you should always expect from our hotel. Thank you for staying with us!Sincerely,Yves Hansel,General Manager
May 24, 2023 by General Manager
Dear Kabba, Thank you for staying at our hotel. We are happy your overall experience was pleasant, but we want to apologize for the inconvenience you had in your bathroom due to the lack of hot water and drainage issues. This has been shared with our team and necessary actions are being taken. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future!Sincerely,Yves Hansel,General Manager
May 18, 2023 by General Manager
Dear Cynthia,Thank you for rating your stay at Holiday Inn San Jose - Silicon Valley, an IHG Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Yves HanselGeneral Manager
May 15, 2023 by General Manager
Dear Roger, It was a pleasure to read your fantastic review of Holiday Inn San Jose - Silicon Valley. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest; we look forward to your next visit!Sincerely,Yves Hansel,General Manager
Mar 12, 2023 by General Manager
Dear XIAOLIN, Thank you for the generous review of your recent stay at the Holiday Inn San Jose - Silicon Valley! We are pleased you found our location perfect for your plans. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Yves HanselGeneral Manager
Jan 8, 2023 by PM Manager - Liz
Jane,Thank you for staying with us. I am saddened to hear that you were not aware of the Pet Fee. I am sure that Pet Fee was disclosed on every website. For Future reference, please check on the Hotel's Amenities and Policies Info.I would like to you know that your feedback is valuable to us.
Apr 22, 2023 by General Manager
Dear Ricardo, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Holiday Inn San Jose - Silicon Valley.Sincerely,Yves HanselGeneral Manager
Aug 22, 2022 by PM Manager - Liz
Carrie,Thank you for choosing our hotel and we appreciate for letting us know about your experience during your stay.Your feedback is very valuable to us. We hope that we will have the opportunity to serve you again in the near future.
May 16, 2022 by PM Manager - Liz
Kyle, We appreciated for the rating that you've given us. We appreciate it and thank you for staying with us.
Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 12868 square feet (1195 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn San Jose - Silicon Valley, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers 354 accommodations with hair dryers and irons/ironing boards. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Santa Cruz Restaurant - This restaurant specializes in American cuisine and serves breakfast only.
Pub Le Baron - This pub specializes in American cuisine and serves dinner and light fare. Open daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Prepaid debit cards are not accepted for any bookings
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Prepaid debit cards are not accepted for any bookings.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.