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"Person checking us in was less than friendly and looked annoyed we were bothering him. Last time I checked, I’m paying to stay here and for the lack o ... " More

By a verified traveler on Thu 25 May 2023

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Hotel Description

3-star hotel near PayPal Park

In suburbs

You'll find PayPal Park and The Tech Interactive within 3 miles (5 km) of this hotel. SAP Center at San Jose and San Jose Convention Center are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and perks like free WiFi.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$97* Per night/room Jun 11 - Jun 12

Suite, 1 Queen Bed (High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn San Jose - Silicon Valley, an IHG Hotel ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn San Jose - Silicon Valley, an IHG Hotel

Everyone (21) Couples (4) Family (1)
3 out of 5
Person checking us in was less than friendly and looked annoyed we were bothering him. Last time I checked, I’m paying to stay here and for the lack of amenities in this room, I’m paying ALOT!! Would have been nice to have had a friendly face at the very least!

Posted by , from San Marcos on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by General Manager

Dear Anne, Thank you for posting a review of your recent stay. We are sorry for the issues you had at the time of your check-in. We strive not only to meet but to exceed our guests' expectations; therefore, we sincerely regret that this was not your experience. We hope you will give us another chance to deliver the hospitality you should always expect from our hotel. Thank you for staying with us!Sincerely,Yves Hansel,General Manager

3 out of 5
Hot water was very very slow to arrive. Could not take a bath, drain plug not working

Posted by , from Pukalani on May 24, 2023

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Comment from Hotel Management

May 24, 2023 by General Manager

Dear Kabba, Thank you for staying at our hotel. We are happy your overall experience was pleasant, but we want to apologize for the inconvenience you had in your bathroom due to the lack of hot water and drainage issues. This has been shared with our team and necessary actions are being taken. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future!Sincerely,Yves Hansel,General Manager

4 out of 5

Posted by on Apr 27, 2023

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Comment from Hotel Management

May 18, 2023 by General Manager

Dear Cynthia,Thank you for rating your stay at Holiday Inn San Jose - Silicon Valley, an IHG Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Yves HanselGeneral Manager

5 out of 5

Posted by on Apr 23, 2023

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Comment from Hotel Management

May 15, 2023 by General Manager

Dear Roger, It was a pleasure to read your fantastic review of Holiday Inn San Jose - Silicon Valley. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest; we look forward to your next visit!Sincerely,Yves Hansel,General Manager

4 out of 5
Hotel location is good. There are Japanese and Chinese restaurant across street. Hotel parking is pretty safe but they would charge you $15/night. What I don't like is the noise. If your neighbor unit check in late you can hear they slam the door. If adjacent unit guest takes shower, you can hear the water running, very loud. I guess it's a pretty old hotel, nothing would change. Besides that, everything else is ok.

Posted by , from SANTA CLARA on Mar 11, 2023

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Comment from Hotel Management

Mar 12, 2023 by General Manager

Dear XIAOLIN, Thank you for the generous review of your recent stay at the Holiday Inn San Jose - Silicon Valley! We are pleased you found our location perfect for your plans. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Yves HanselGeneral Manager

3 out of 5
Charged $25 for pet that was never disclosed. WOULD NOT HAVE STAYED FOR THAT MUCH MORE ROOM CHARGE

Posted by , from Beaufort on Jan 8, 2023

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Comment from Hotel Management

Jan 8, 2023 by PM Manager - Liz

Jane,Thank you for staying with us. I am saddened to hear that you were not aware of the Pet Fee. I am sure that Pet Fee was disclosed on every website. For Future reference, please check on the Hotel's Amenities and Policies Info.I would like to you know that your feedback is valuable to us.

4 out of 5

Posted by on Dec 13, 2022

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Comment from Hotel Management

Apr 22, 2023 by General Manager

Dear Ricardo, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Holiday Inn San Jose - Silicon Valley.Sincerely,Yves HanselGeneral Manager

5 out of 5
We were glad that the front desk suggested that there’s a shuttle to go to the airport. We didn’t know about that. At 5:00 a.m. that saved us from calling for an Uber or so. We like that!

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 22, 2022 by PM Manager - Liz

Carrie,Thank you for choosing our hotel and we appreciate for letting us know about your experience during your stay.Your feedback is very valuable to us. We hope that we will have the opportunity to serve you again in the near future.

3 out of 5

Posted by , from San Diego on May 27, 2022

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5 out of 5
Pretty

Posted by on May 16, 2022

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Comment from Hotel Management

May 16, 2022 by PM Manager - Liz

Kyle, We appreciated for the rating that you've given us. We appreciate it and thank you for staying with us.

About the Holiday Inn San Jose - Silicon Valley, an IHG Hotel

Location 1350 N 1st Street, San Jose, CA 95112

Property Features

Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 12868 square feet (1195 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn San Jose - Silicon Valley, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 354 guestrooms or units
  • 9 levels
  • 12868 sq ft of conference space
  • 1195 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: San Jose College Park Station (3.6 km / 2.3 mi)
  • Metro station: Gish Station (0.2 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers 354 accommodations with hair dryers and irons/ironing boards. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Santa Cruz Restaurant - This restaurant specializes in American cuisine and serves breakfast only.

Pub Le Baron - This pub specializes in American cuisine and serves dinner and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Prepaid debit cards are not accepted for any bookings

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Prepaid debit cards are not accepted for any bookings.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 per person
  • Self parking fee: USD 15 per night
  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel San Jose Airport
  • Holiday Inn San Jose Airport
  • San Jose Airport Holiday Inn
  • Holiday Inn San Jose Silicon Valley Hotel
  • Holiday Inn Silicon Valley Hotel
  • Holiday Inn San Jose Silicon Valley
  • Holiday Inn Silicon Valley

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.