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"The property over all was good. There were 2 things that were disappointing... 1. There wasn’t any ice available on any floor 2. The restrooms by the ... " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

3.5-star hotel near Missouri State University

Heart of Springfield

Within a 10-minute walk of this Walnut Street hotel, you'll find Missouri State University and JQH Arena. Mercy Hospital Springfield and Wonders of Wildlife Museum & Aquarium are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

WiFi, LCD TVs

The 267 guestrooms have LCD TVs with cable channels and offer WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and hair dryers.

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$95* Per night/room Aug 31 - Sep 1

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa Sleeper

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Poolside (Expedia)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

University Plaza Hotel and Convention Center Springfield ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for University Plaza Hotel and Convention Center Springfield

Everyone (13) Couples (1) Family (3)
4 out of 5
The property over all was good. There were 2 things that were disappointing... 1. There wasn’t any ice available on any floor 2. The restrooms by the banquet rooms smell very strongly over sewage gas

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by bparker

Thank you for taking time to provide feedback regarding your experience at University Plaza. We are glad that you enjoyed your stay and will follow up with the Engineering team regarding the ice machines on each floor and the restrooms. We hope to see you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General Manager University Plaza Hotel & Convention Center

2 out of 5
Charged an $8 “room fee” automatically upon check-in. Then charged a 3.57 “CID” fee upon checkout. Basically the room was $11.00 more than advertised!

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 8, 2019 by manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. We look forward to hosting you again the next time your travels bring you back to Springfield, to win you over!

5 out of 5
Always a pleasure staying here, just wish the bar would stay open till at least midnight.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 16, 2019 by manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Lisa Manon Guest Service Manager University Plaza Hotel & Convention Center Lisa.manon@atriumhospitality.com

3 out of 5
The Lobby is beautiful, but the room appears to be dirty. The bath tub area had cracks in the tile and black areas which appears to look dirty. Rooms need some TLC and updating.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 11, 2019 by manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. We look forward to hosting you again the next time your travels bring you back to Springfield, to win you over! Sincerely, Lisa Manon Guest Service Manager University Plaza Hotel & Convention Center Lisa.manon@atriumhospitality.com

5 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 6, 2019 by manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Lisa Manon Guest Service Manager University Plaza Hotel & Convention Center Lisa.manon@atriumhospitality.com

4 out of 5
Could not extend our stay by just paying for another night

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 25, 2019 by manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Lisa Manon Guest Service Manager University Plaza Hotel & Convention Center Lisa.manon@atriumhospitality.com

5 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 19, 2019 by Manon

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Lisa Manon Guest Service Manager University Plaza Hotel & Convention Center Lisa.manon@atriumhospitality.com

2 out of 5
Property and rooms are super great. Staff at the bar in evening was absolutely horrible. Breakfast buffet was mediocre. Breakfast staff was non existent. Table was never cleared, overall it felt like a 1 star hotel service. Extremely disappointed.

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 16, 2019 by Lisa Manon

Thank you for your honest review. We truly appreciate your feedback. I have forwarded your review to our Dir. of Food and Beverage. Please give us another opportunity to win-you-over. Kind Regards,

1 out of 5
Well ... I checked in... was put on the 9th floor which was covered in sticky plastic??? I picked up My college student, went out to dinner, came back to the hotel for a comfortable night in a comfortable bed... at 2 am we were awakened by the blaring speaker and fire alarms telling us to evacuate the building... as soon as we dressed and ran out the door we were told it was a false alarm and a loud horrible ringing sound continued to blare! We then discovered that we had no water because a water main had broken?? I think it’s safe to say we would have had a more comfortable evening in the dorm. We were offered complementary water bottles in our room.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Feb 10, 2019 by Lisa Manon

Thank you for honest review. I hope you will give us another opportunity to win you over.

3 out of 5
The hotel was just ok. The price was a little high for the accommodations. I was not overly impressed with the staff and I would probably not go out of my way to stay at the hotel in the future.

Posted by on Oct 8, 2018

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About the University Plaza Hotel and Convention Center Springfield

Location 333 S John Q Hammons Pkwy, Springfield, MO 65806

Property Features

University Plaza Hotel and Convention Center Springfield offers its guests an indoor pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 15 meeting rooms available. A terrace, gift shops/newsstands, and laundry facilities are also featured at the business-friendly University Plaza Hotel and Convention Center Springfield. A roundtrip airport shuttle (available on request) and an area shuttle are free. Free self parking is available. This 3.5-star Springfield hotel is smoke free.

  • 267 guestrooms or units
  • 9 levels
  • 39000 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Springfield-Branson National Airport (SGF) (13.7 km / 8.5 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

University Plaza Hotel and Convention Center Springfield offers 267 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Terrace Grille - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner.

Q Street Perk - This coffee shop specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 7 AM to 9 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 7 AM to 9 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Guests are provided with hand sanitizer

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night
  • Resort fee: USD 8.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Airport shuttle
  • Business center/computer access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10.95 for adults and USD 5.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per day (rates may vary)
  • Pet fee: USD 50 per pet, per stay
  • Late check-out fee: USD 20.00 (subject to availability)
  • Facilities fee: USD 6.00 per accommodation, per night and includes use of: swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • University Plaza Hotel Springfield
  • University Plaza Springfield
  • University Plaza Hotel
  • University Plaza
  • University Plaza Hotel and Convention Center Springfield Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.