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4.3 out of 5

"Very friendly at front desk, food was horrible, hamburger meat on our cheeseburger was terrible, my wife and I sent the dinner back, we were not charg ... " More

By a verified traveler on Sun 20 Feb 2022

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Hotel Description

3-star Art Deco hotel near Westgate Mall

Heart of Amarillo

You'll find Westgate Mall and Northwest Texas Hospitals within 2 miles (3 km) of this Amarillo hotel. Also, Vibra Hospital of Amarillo is within half a mile (1 km) and Baptist St. Anthony's Health Care System is within 2 miles (3 km).

Business services

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and a lobby fireplace are also offered.

Free Internet, comfy beds

The 151 individually furnished guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with cable channels, and other amenities include iPod docks and refrigerators.

Standard Room, 1 King Bed, Accessible (Comm, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room May 29 - May 30

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Walk-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Amarillo West Medical Center, an IHG Hotel ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Amarillo West Medical Center, an IHG Hotel

Everyone (15) Couples (2) Family (12)
5 out of 5
Very friendly at front desk, food was horrible, hamburger meat on our cheeseburger was terrible, my wife and I sent the dinner back, we were not charged, but we had to drive to get some dinner

Posted by , from PASADENA on Feb 20, 2022

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Comment from Hotel Management

Feb 21, 2022 by John

I am so very sorry about your dining experience! I must say this is the first complaint we've had about our food, and it is embarrassing that you did not receive the quality experience that you should have!

5 out of 5

Posted by , from Richwood on Dec 31, 2021

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4 out of 5
Very nice hotel. Located in a developing area with other hotels. Short walks to several nice eateries. Only gripe is that they charge $10.00/ day for parking. Hence only 4 stars.

Posted by , from SANTA CRUZ on Oct 29, 2021

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Comment from Hotel Management

Oct 29, 2021 by John

Thank you for your feedback!

5 out of 5

Posted by on Sep 24, 2021

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4 out of 5
Access to hotel is quirky, but restaurants and shopping are nearby. Check-in and lounge areas are excellent. Our room showed some wear, but was clean and pretty quiet. I appreciate the pet policy (because we travel with our little little baby,) but others may not!

Posted by , from Arlington on Sep 7, 2021

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Comment from Hotel Management

Sep 8, 2021 by John

Thank you for choosing our hotel for your stay!

5 out of 5
From the front staff to the staff cleaning the rooms, everyone was very friendly. I would stay there again as I enjoyed it very much!

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 12, 2021 by John

Thank you so much for your feedback!

3 out of 5

Posted by on Jul 17, 2021

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Comment from Hotel Management

Aug 9, 2021 by John

Thank you!

3 out of 5
No pool towels, brought in the white shower floor towels. Bathroom light didn’t work.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by John

There is a nationwide shortage of terry products due to COVID shutdown of factories over the last year. We are doing our best!

5 out of 5

Posted by on May 25, 2021

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Comment from Hotel Management

Jun 8, 2021 by John

Thank you!

4 out of 5
Nice hotel. Breakfast group did and outstanding job. PJ was very helpful to make our morning the best it could be.

Posted by , from Stephenville on Aug 7, 2020

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Comment from Hotel Management

Aug 7, 2020 by John

Thank you David! I will pass on your kind words to the restaurant staff!

About the Holiday Inn Amarillo West Medical Center, an IHG Hotel

Location 8231 W Amarillo Blvd, Amarillo, TX 79124

Property Features

Holiday Inn Amarillo West Medical Center, an IHG Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1400 square feet (130 square meters) and includes a conference center. The business-friendly Holiday Inn Amarillo West Medical Center, an IHG Hotel also features multilingual staff, concierge services, and a fireplace in the lobby. Parking is available for a fee. This Art Deco Amarillo hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 4 levels
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Built in 2011
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Amarillo West Medical Center, an IHG Hotel offers 151 accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished. Beds feature pillowtop mattresses. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Flame Bistro - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.99 and USD 11.99 per person (approximately)
  • Uncovered self parking fee: USD 10 per day
  • Uncovered extended parking fee: USD 50 per week
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Amarillo West
  • Holiday Inn Hotel Amarillo West
  • Holiday Inn Amarillo West Medical Hotel Amarillo
  • Holiday Inn Amarillo West Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.