2/10 Terrible
Georgette
Traveled with family and small children, Traveled with family
May 12, 2024
Disliked: Cleanliness, amenities
I did not enjoy my stay here. First night, someone in another room calls my room stating that they had to be at work at 5am. Asking if my kids could quiet down (it was 8:30pm) Meanwhile , I was already winding them down for bed. I go to the desk the next morning to ask when did the quiet hours start. They didn’t have an exact time, but offered me another room. This is when I found out the place is basically an extended stay. In which case, it would make sense to put the short term guests on different floors than the people living there. They offered to move us to another room, I accepted. The room was to be ready in 40 minutes. Changed my plans to be there for the move. The room was still dirty. Glasses looked used, trash still on the floor, etc. They rushed me into a dirty room. I wanted my kids to use the pool, but it was overcrowded due to a pool party. However, when you check in, you sign a for not having parties. So no pool for us. Next morning, the breakfast area was overcrowded with the pool party crew. My family and I decided to leave out for breakfast. I requested a late check out with hopes we could still use the pool before leaving since my kids were upset about not getting to go. They told me my room was not eligible since I booked through Travelocity. We immediately packed and checked out. I will not be returning to this property again.
Georgette
Stayed 2 nights in May 2024