"Check in is at 4pm. We got there at 4:20 and waited 2 hours just to check in. There was not a good system for large crowds. " More
Downtown Columbus stay
With a stay at this Downtown Columbus hotel, you'll be well placed to visit Greater Columbus Convention Center and Nationwide Arena, both within half a mile (1 km). Ohio State University and Ohio Stadium are also within 3 miles (5 km).
Renovated in 2019
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. A snack bar/deli, a grocery/convenience store, and a lobby fireplace are also on offer.
Aug 20, 2023 by Customer Service
Shannon, your feedback is deeply appreciated, and it is regrettable to learn about the experiences you encountered. Your comfort is our top priority, and we regret that the noise disrupted your rest and that the room's layout didn't support your needs perfectly.We understand how important accessible power sources are for our guests' convenience, so we're sorry you found them insufficient near the beds. We continuously seek to improve our amenities, and your input will be instrumental in our upgrades.We're truly sorry for the discomfort the noise disturbance has caused you. Rest assured, we will explore various solutions for our future guests.Your comment regarding value for money is taken seriously because we want every guest to feel their experience was worth every cent. We're deeply concerned to hear that you feel it wasn't.Please know, we do take this feedback to heart and will use it to foster improvements where needed. We hope for a chance to make things right and provide you with the enjoyable stay you deserve, in the future.
Sep 1, 2023 by Customer Service
We appreciate the feedback, Randy.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
Aug 7, 2023 by Daniel Ramirez
Amy, I am sorry to hear you waited that time in line. Please come back and we will make it up for you !
May 30, 2023 by Daniel Ramirez
Sharon, thank you for choosing Sonesta while in town. Come back soon !
Mar 12, 2023 by Daniel Ramirez
Thank you for staying with us while in town!
Mar 10, 2023 by Marcela Baldwin
James thank you for choosing us while in town!
Dec 30, 2022 by Katy
Thank you very much for your feedback. We enjoyed having you stay with us.Happy New Year!
Dec 3, 2022 by Juan P. Laginia
Thank you for staying with us Valerie!
Oct 3, 2022 by Juan P. Laginia
Thank you for staying with us Noah!
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 7 meeting rooms are available. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 17000 square feet (1579 square meters) and includes a conference center. A fitness center, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Sonesta Columbus Downtown. Parking is available for a fee. A complete renovation of Sonesta Columbus Downtown was completed in July 2019. This 4-star Columbus hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
Sonesta Columbus Downtown offers 421 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Sonesta Columbus Downtown has a restaurant on site.
Vine + Forge Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.