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Hotel Description

3.5-star hotel in Downtown El Paso

Downtown El Paso stay

Within a 10-minute walk of this Downtown El Paso hotel, you'll find Sensorium and Plaza Theater. El Paso Symphony Orchestra and Judson F. Williams Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and concierge services.

Standard Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Mar 24 - Mar 25

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Indigo El Paso Downtown, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Indigo El Paso Downtown, an IHG Hotel

Everyone (9) Couples (7) Family (2)
1 out of 5
This place is not for everyone. Very complicated to check in with lobby on fifth floor, and price for Valet parking is pretty much mandatory and higher than what is stated on the Expedia website Walked into lobby and walked right out. Smell of smoke, marijuana and some awful incense burning to cover the smell. Perhaps a younger party type would love this, but not for me. Did not stay here and even though a refund was offered before 6pm they would not refund my money despite my not staying there.

Posted by on Feb 9, 2024

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5 out of 5

Posted by on May 21, 2023

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1 out of 5
Very cool looking hotel and room but they have a live DJ blasting music outside in the pool area every Friday and Saturday night until 1:00 am. There wasn't even anyone out there to party. All he was doing was keeping the paying guests on that side of the building awake. To be fair, I was warned at check-in and was told I was free to book a room somewhere else. That would have been fine if it wasn't after 8pm and I hadn't just spent the entire day traveling. This should have been declared when I reserved the room, not upon arrival. I cut my stay there short and found another place to stay the remainder of my trip. The reason for the 1 star for service is because the staff didn't care about the situation and not once even apologized. They were just, "stay somewhere else".

Posted by , from Vernon on May 2, 2023

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Comment from Hotel Management

May 17, 2023 by Daniel B

Thank you for taking the time to tell us about your experience at Hotel Indigo EL PASO DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

4 out of 5
As a guest, consider free parking.

Posted by on Jan 30, 2023

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1 out of 5

Posted by on Jan 30, 2023

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3 out of 5
The rooms electrical outlets did not work correctly. Only one side of the room worked properly. When you turned off the lights all electrical on the headboard would turn off. The plugs on the headboard didn't work even if the lights were on. The restaurant was under staffed. We waited almost a half hour before we offered a drink or given utensils. It was good this was only a one night event anymore and we would have asked for a new room. I've stayed in the Indigo before and the quality has not been kept up.

Posted by , from ALBUQUERQUE on Dec 28, 2022

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5 out of 5
No complaints. Hotel was nice in appearance & environment! Close to many bars & restaurants, walking distance.

Posted by , from EL PASO on Nov 30, 2022

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4 out of 5
Stylish, modern hotel aimed at a young demographic. (Not ours). A busy bar and heated pool area makes for some noise at night, though it never got to be too bad. The valet service gives an added layer of security to parking. The downtown location is excellent. In pleasant walking distance of the business and arts districts. If you are up for a longer urban hike, you can walk all the way to the border to Juarez in one direction or UTEP and the surrounding businesses on Mesa Street in the other direction. One drawback is that the walls in our room were very thin. We were able to hear our neighbors' average volume conversation pretty clearly. Also, because it is busy, if someone else comes in late you will hear the elevator and their door slam in the middle of the night. Recommended to bring ear plugs and/ or a white noise app.

Posted by on Dec 30, 2021

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5 out of 5
Beautiful hotel. Every single staff member was a pleasure. Had great fire roasted pizza in the bar.

Posted by , from YORBA LINDA on Dec 21, 2021

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5 out of 5

Posted by on Nov 21, 2021

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About the Hotel Indigo El Paso Downtown, an IHG Hotel

Location 325 N. Kansas Street, El Paso, TX 79901

Property Features

Hotel Indigo El Paso Downtown, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A library, a terrace, and concierge services are also featured at the business-friendly Hotel Indigo El Paso Downtown, an IHG Hotel. Parking is available for a fee.

  • 119 guestrooms or units
  • 12 levels
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: El Paso Union Depot (2 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Indigo El Paso Downtown, an IHG Hotel offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Hotel Indigo El Paso Downtown, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0–18 per person
  • Covered valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo El Paso Downtown
  • Indigo El Paso Downtown
  • Indigo Paso Downtown, An Ihg
  • Hotel Indigo El Paso Downtown
  • Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
  • Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
  • Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.