Book Cheap Hotels in Hayes, England

Beautiful room and curteoud service. Good breakfast

Great people and location!!! This is our new “go to” hotel in London!!!

Knowing our plane would arrive at Heathrow at 8am after a long flight from New York, several weeks before arriving, I contacted the hotel directly to inquire about an early check in. I had been willing to pay an additional amount or even book an additional night, but was told to contact the hotel upon our arrival in London and that my request had been added to our file. What I didn't know then, was that I would become extremely ill during the flight - something that has never happened to me before and because of this, I didn't think to call them. Originally the early check in was so that we could rest, but needed it as I was still quite ill when we arrived at the hotel probably about 11am. The young lady at the reception desk told me to leave my phone number and she would text us as soon as a room was available - though I felt like she was just trying to get me to go away so she could help the next person in line. We waited until 1pm, all the while I had my head down or was going back and forth to the restroom on the floor above. When my husband approached reception again, a different employee was extremely kind and got us into a room immediately. When my husband came to the coffee lounge area to tell me this good news, I thought I would cry. What a crazy way to start the trip - sick as a dog on the plane and then the long wait for a room I had requested and offered to pay for nearly two months in advance. In the end, we really enjoyed our stay in the great location.

Positive; Patrick at the desk was a gem -- steered me to excellent restaurants. Waitress suggested a perfect meal for me. Food much improved and delicious at the hotel dining room. So, staff, overall, very lovely and welcoming! Location, as always, cannot be beaten! Negative: There was a ring of wet coffee on the table in the bedroom and a piece of pinky-purple thread -- so neither the table nor the rug had been cleaned prior to our check in. I went to turn o n the shower and the maid had positioned the hose directly facing the open shower door -- result? I turned on the water and was soaked, fully-clothed! I asked for as mop to clean up the bathroom (as I was recovering from a broken leg and did not want to slip.) No one ever came. The newly-renovated bathroom has a sink positioned over 4 feet away from a dimly-lit mirror -- as a female, I could not see my eyes to apply eye makeup. Toilet roll is shin-height next to toilet -- not convenient. When will someone consult a female architect?!

Did not like their executive area---the only good view. The gym was fine. No place to sit and talk--only their bar and restaurant--both overly priced. Duvets without sheets are too hot. Good people working at every level.

Outstanding hotel, extremely friendly, and the general manager was standing by the front door, smiling and confirming guests had wonderful stays and had everything they needed as they came and went