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"Charges for parking! Airport shuttle doesn’t start running til 5 am. Not easy to access from airport. Staff had poor attitude " More

By a verified traveler on Tue 19 Nov 2019

Hotel Description

Enjoy the indoor pool at this 3-star Herndon hotel

Near the airport

At this Herndon hotel, you'll be within 6 miles (10 km) of National Air and Space Museum Steven F. Udvar-Hazy Center and 9 miles (15 km) of Reston Hospital Center. Also within 9 miles (15 km) are Reston National Golf Course and Reston Town Center.

Free airport shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, business center, and free airport shuttle. Enjoy the fitness center and perks like free WiFi.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 151 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include MP3 docks, refrigerators, and premium bedding.

Room, Multiple Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Multiple Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Place Herndon Dulles Airport East ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Herndon Dulles Airport East

Everyone (11) Couples (1) Family (3)
4 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by FOS

Thank you for your feedback!

3 out of 5
Charges for parking! Airport shuttle doesn’t start running til 5 am. Not easy to access from airport. Staff had poor attitude

Posted by on Nov 19, 2019

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Comment from Hotel Management

Dec 5, 2019 by FOS

Thank you for your feedback, we will address these issues. We hope you give us another chance.

2 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 6, 2019 by Doug C - General Manager

Sorry to hear that we did not provide you with a stellar stay. we hope to have the opportunity to host you again.

1 out of 5
Diverted flight required us to stay in dc for two days. Made reservations and then needed to cancel within 3 hours. No deal! Had to pay for 1 night! Terrible customer service to people who were stranded. Never use Travelocity again!!

Posted by on Sep 20, 2019

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5 out of 5
The service was excellent! The room was lovely and we were accommodated very well!

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 17, 2019 by doug

Thank you for your recent review, and glad to see you enjoyed your stay with us! we hope to see you again soon!

2 out of 5
I had an issue during the time I stayed at this hotel, I called several time left a message for the manager and ask to call me back he never did. I left the messages on his voicemail and to the receptionist. He avoided me even when my messages were nice and polite and I haven’t give any big info over the phone, I just told him to please call me back regarding an issue I encountered during the time I was there. The manager didn’t care that each client feels welcoming and enjoy their experience at this hotel.

Posted by on May 27, 2019

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Comment from Hotel Management

May 29, 2019 by Rajesh Singh

Thank you for your feedback. I am very sorry to hear about the areas where we fell short during your stay. We will ensure all areas where we fell short are rectified.

5 out of 5
It was clean and staff was pleasant, accommodations were excey

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Rajesh Singh

Thank you for giving us a good score. We look forward seeing you soon.

5 out of 5
Was hoping for a microwave in-room to warm up a late night meal.

Posted by , from Nashville on Apr 29, 2019

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Comment from Hotel Management

Apr 30, 2019 by Rajesh Singh

Thank you kindly for a great feedback. Please come back and stay with us.

5 out of 5
Th bed was excellent! And the room large. It was inconvenient that the desk had no ability to make change

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 22, 2019 by Rajesh Singh

Thank you for a full rating. We look forward seeing you soon.

4 out of 5
Nice hotel, clean and close to airport unfortunately the shuttle service is not great.

Posted by on Nov 1, 2018

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Comment from Hotel Management

Nov 3, 2018 by Rajesh Singh

Thank you for your good rating. We look forward seeing you soon.

About the Hyatt Place Herndon Dulles Airport East

Location 13711 Sayward Blvd, Herndon, VA 20171

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

Hyatt Place Herndon Dulles Airport East offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 1900 square feet (177 square meters) and includes conference space. The business-friendly Hyatt Place Herndon Dulles Airport East also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 3-star Herndon hotel is smoke free.

  • 151 guestrooms or units
  • 6 levels
  • 1900 sq ft of conference space
  • 177 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Washington Dulles Intl. Airport (IAD) (8.2 km / 5.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hyatt Place Herndon Dulles Airport East offers 151 accommodations with MP3 docking stations and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 9:30 AM.

Hyatt Place Herndon Dulles Airport East has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Indoor seasonal pool hours are May 1 to August 31, Monday-Friday 5-10 PM, Saturday 9 AM-9 PM, and Sunday 9 AM-1 PM. From September 1 to April 30, the pool is closed Tuesday, Wednesday, and Thursday and open Friday, Saturday, Sunday, and Monday 5-10 PM.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 7.00 per person (approximately)
  • Self parking fee: USD 7.00 per night (in/out privileges)
  • Extended parking fee: USD 10.00 per day
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Herndon Dulles Airport East
  • Hyatt Place Hotel Herndon Dulles Airport East
  • Hyatt Place Herndon Dulles Airport East Hotel
  • Hyatt Place Dulles Airport East Hotel
  • Hyatt Place Dulles Airport East
  • Hyatt Place Dulles East Hotel
  • Hyatt Herndon Dulles Herndon
  • Hyatt Place Herndon Dulles Airport East Hotel
  • Hyatt Place Herndon Dulles Airport East Herndon
  • Hyatt Place Herndon Dulles Airport East Hotel Herndon

You should know

  • Hyatt Place Herndon Dulles Airport East offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 PM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.