2/10 Terrible
Ramon
Feb 20, 2024
Disliked: Cleanliness, property conditions & facilities
Close to the hospitals but the place is not clean, the carpet and the flooring are so dirty, when we checked in one of the room still had the dirty bedding we have to washed by us self , we found nails on the sofa …. We placed a complaint but the next morning the Sonder sent me a text saying :”Housekeeping always does a pretty job and the perfect looked perfect after the cleaning for the quality check. “ After I sent them the pictures and videos they gave us a $150 refund and $50 credit to use in the future, but I still very upset, we rented this place for 5 times even had little problems every time but we understand but this time is more I can take, I am for sure this will be the last time for us and hope other people can see improvement after .
Ramon
Stayed 2 nights in Feb 2024