Skip to main content
Beginning of main content

"the room was very clean. it was a little noisey in the morning from the outside. The breakfast buffet was just ok. we didn't have a refrigerator in ou ... " More

By a verified traveler on Tue 31 May 2022

Enter dates to see availability

Hotel Description

4-star hotel near Museum of Science and History

City center retreat

With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. VyStar Veterans Memorial Arena and TIAA Bank Field are also within 3 miles (5 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Room, 1 Queen Bed, Accessible (Roll In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$135* Per night/room Oct 4 - Oct 5

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Riverfront)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Jacksonville Riverfront ratings based on 28 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Riverfront

Everyone (8) Couples (7) Family (11)
1 out of 5
The room 537 was dirty and out dated springs popped out of sofa bed, floor stained, shower glass was missing and they used cheap shower rod to replace it. Sofa bed was full of crumbs. The interior door and walls are dirty and the balcony hasn’t ever been cleaned. Ask to check your room before you pay. We only stayed because of the restaurant but they were 50 minutes behind on our reservation. But the food and drinks were Great.

Posted by on Aug 29, 2022

Was this review helpful to you?
Comment from Hotel Management

Sep 12, 2022 by Shawn Frisbee

Thanks for the feedback and I apologize that you did not have a good experience. I will work on the issued noted and get them corrected.

4 out of 5
the room was very clean. it was a little noisey in the morning from the outside. The breakfast buffet was just ok. we didn't have a refrigerator in our room.

Posted by , from PALM BAY on May 31, 2022

Was this review helpful to you?
Comment from Hotel Management

Jul 29, 2022 by Shawn Frisbee, GM

Thanks for the feedback on the hotel. I am glad that you enjoyed your experience. Regards, Shawn D. Frisbee, GM

5 out of 5
I loved the river view. You were able to watch dolphins swimming in the river 😍

Posted by on May 26, 2022

Was this review helpful to you?
3 out of 5
For customers to be more informed about local or walking distance restaurants and store .your books are out dated they still show the landing which is no longer there,also the park. post time and location for water taxi,Answer the hotel phone lines please. wake up call never received. local tours, activity, information would be nice.

Posted by on Apr 14, 2022

Was this review helpful to you?
Comment from Hotel Management

May 13, 2022 by Shawn Frisbee, GM

Guillermo, Thank you for sharing your experience with the hotel. I will address the issues noted, so that they are corrected for future. Regards, Shawn D. Frisbee, GM

5 out of 5

Posted by , from The Villages on Mar 19, 2022

Was this review helpful to you?
1 out of 5
The computer systems were down and I never got a room so I need a refund

Posted by , from EMPIRE on Feb 26, 2022

Was this review helpful to you?
2 out of 5
The tv wouldn’t let me connect my firestick and the tub looks pretty scary

Posted by on Jan 5, 2022

Was this review helpful to you?
Comment from Hotel Management

Jan 7, 2022 by General Manager

Shameka, it was a pleasure having you as our guest. We apologize for the inconveniences you experienced. Your feedback is appreciated as we want our guests to always enjoy their time here. We hope to have a future opportunity to host you again soon. Warm Regards, General Manager

5 out of 5
Water front hotel was awesome.

Posted by on Sep 4, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 5, 2021 by General Manager

Brian, Thank you for staying with us. We look forward to hosting you again! Warm Regards, General Manager

4 out of 5
Building is a little dated but the room was comfy and cozy.

Posted by on Aug 20, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 20, 2021 by General Manager

Thank you for taking the time to post a review! We’re delighted you enjoyed your stay and appreciate the feedback. Thank you for choosing Doubletree Jacksonville. Join us again soon! Warm Regards, General Manager

3 out of 5
Loved that it was right on the River front! Beautiful views, nice walking

Posted by on Apr 22, 2021

Was this review helpful to you?

About the DoubleTree by Hilton Hotel Jacksonville Riverfront

Location 1201 Riverplace Boulevard, Jacksonville, FL 32207

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

  • Private balcony
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.95 for adults and USD 11.00 for children (approximately)
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Jacksonville-Riverfront
  • Crowne Plaza Jacksonville-Riverfront
  • Crowne Plaza Jacksonville
  • Jacksonville Crowne Plaza
  • DoubleTree Hilton Hotel Jacksonville Riverfront
  • DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
  • DoubleTree Hilton Jacksonville Riverfront
  • DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

You should know

  • Pool access available from 6 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://travel.travelocity.com/Jacksonville-Hotels-DoubleTree-by-Hilton-Hotel-Jacksonville-Riverfront.h40756-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Jacksonville-Hotels-DoubleTree-by-Hilton-Hotel-Jacksonville-Riverfront.h40756-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Jacksonville-Hotels-DoubleTree-by-Hilton-Hotel-Jacksonville-Riverfront.h40756-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.