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4.0 out of 5

"Great customer service " More

By a verified traveler on Sat 01 Jan 2022

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Hotel Description

3.5-star hotel near Times-Union Center for the Performing Arts

Heart of Jacksonville

You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Florida Theatre with a stay at this Downtown Jacksonville hotel.

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Comfy beds, WiFi

The 354 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include sitting areas, room service, and LCD TVs with digital channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$82* Per night/room Jan 30 - Jan 31

Standard Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jacksonville River City Downtown Hotel ratings based on 48 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacksonville River City Downtown Hotel

Everyone (24) Couples (5) Family (11)
1 out of 5
$20.00 parking fee for a open unwatched lot. Only clean rooms once in three days, no clean towels, not as sanitary as should y

Posted by on Jan 14, 2022

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Comment from Hotel Management

Jan 15, 2022 by General Manager

Dear Deborah, We are saddened to hear that you were unable to have a wonderful time during your visit. This is not the experience that we wish to provide and you can bet that we receive the feedback. Our parking rates are competitive with others in the area and we do notify our guests of our updated policies. However, we apologize for falling short of expectations. Thank you for bringing this to our attention. Sincerely, Chris Johnson General Manager

5 out of 5
Great customer service

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by General Manager

Dear Paola, We were pleased to read your kind words about your recent stay at our hotel. It's great to hear you found our customer service to exceed your expectations. Our goal is 100% satisfaction for our guests, and we know that our hard-working staff makes this happen. We would appreciate the opportunity to host you again at Jacksonville River City Downtown Hotel. Come back soon! Sincerely, Chris Johnson General Manager

5 out of 5
Great service

Posted by , from CARLISLE on Dec 31, 2021

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Comment from Hotel Management

Jan 1, 2022 by General Manager

Dear William, Thank you for the outstanding rating of your recent stay at Jacksonville River City Downtown Hotel. We're glad you found our service exceptional, and hope you enjoyed our accommodations. Our goal is 100% satisfaction for our guests, and we're glad we achieved this with you. Please consider allowing us to host you again should you be returning to Jacksonville. Sincerely, Chris Johnson General Manager

5 out of 5
Staff was very friendly and accommodating

Posted by , from san jose on Dec 5, 2021

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Comment from Hotel Management

Dec 7, 2021 by General Manager

Dear Kenneth, Thank you for staying with us at Jacksonville River City Downtown Hotel. It's fantastic that our friendly and attentive team members helped make your visit even more enjoyable. Come back and see us soon! Sincerely, Chris Johnson General Manager

4 out of 5
It has beds and a window

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 16, 2021 by General Manager

Dear Patrick, Our team appreciated the opportunity to host your visit to Jacksonville! We trust you had a cozy stay in our comfortable accommodations, and we hope you had an incredible time exploring all our city has to offer. Should your travels bring you back our way, please allow our staff to serve you again. Sincerely, Michael Islava General Manager

4 out of 5
The hotel was extraordinary and conveniently located, particularly as we indulged in the downtown festivities. Our only issue was the thin walls; we could vividly hear the cackling of our neighbors, which became a hindrance to establishing calm and peace at bedtime.

Posted by , from Gainesville on Oct 4, 2021

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Comment from Hotel Management

Oct 6, 2021 by General Manager

Dear Mimi, Thank you very much for taking the time to share your comments with us. It is lovely to know that you enjoyed our convenient location and lovely facilities. We strive to create a peaceful atmosphere for our guests, and we are sorry to hear about your concerns in this regard. Our staff members are always available to help address these issues as they arise. Thank you, and we hope to see you again in the future for another visit! Sincerely, Michael Islava General Manager

1 out of 5

Posted by on Sep 19, 2021

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5 out of 5

Posted by on Jul 23, 2021

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5 out of 5
Nice stay at a 4.5 star hotel. I would recommend the Omni hotel to anyone who is looking for a nice room and great service.

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 23, 2021 by General Manager

Fantastic accommodations and world-class service are what we're all about at Omni Jacksonville Hotel, so we're thrilled you agree! Come back and see us again soon! Sincerely, Vinnie Bucci, General Manager

3 out of 5

Posted by on May 14, 2021

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About the Jacksonville River City Downtown Hotel

Location 245 Water St, Jacksonville, FL 32202

Property Features

Jacksonville River City Downtown Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 14000 square feet (1301 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Jacksonville River City Downtown Hotel. For a fee, parking is available. This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 16 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Jacksonville River City Downtown Hotel offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.

Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni Jacksonville
  • Jacksonville Omni
  • Jacksonville Omni Hotel
  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Omni Jacksonville Hotel
  • Jacksonville River City
  • Omni Jacksonville Hotel
  • Jacksonville River City Downtown Hotel Hotel
  • Jacksonville River City Downtown Hotel Jacksonville
  • Jacksonville River City Downtown Hotel Hotel Jacksonville

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.