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Tru by Hilton Jacksonville South Mandarin

2.5-star property
2970 HARTLEY ROAD, Jacksonville, FL 1-855-201-7819
4.5 out of 5
Excellent!
See all 11 travelocity Reviews

" Very professional and polite! " More

By a verified traveler on Sat 23 Sep 2023

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Southside

Southside stay

Your stay at this Southside hotel places you within 6 miles (10 km) of Mandarin Museum and Mandarin Park. Bestbet Orange Park is within 6 miles (10 km) and Jacksonville Naval Air Station is within 9 miles (15 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Oct 8 - Oct 9

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Jacksonville South Mandarin ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru by Hilton Jacksonville South Mandarin

Everyone (7) Couples (1) Family (2)
5 out of 5
Very professional and polite!

Posted by on Sep 23, 2023

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Comment from Hotel Management

Sep 25, 2023 by - Sarah

Thank you so much for your kind review. We're so glad you enjoyed your stay with us here in Jacksonville. We hope your next stay is right around the corner. Thanks for staying with us!

5 out of 5
Clean, friendly staff, met expectations

Posted by , from Mount Pleasant on Jul 14, 2023

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Comment from Hotel Management

Jul 14, 2023 by - Sarah

Thank you so much for your kind review. We're so glad you found your stay to be clean and comfortable. We hope to see you again soon. Thanks for staying with us!

4 out of 5
We enjoyed our stay

Posted by on Feb 10, 2023

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Comment from Hotel Management

Feb 17, 2023 by -Sarah

We are so glad you enjoyed your stay. We appreciate the kind review and hope to see you again soon!

5 out of 5

Posted by on Feb 3, 2022

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5 out of 5
This was my first time in this hotel and it was amazing

Posted by on Dec 9, 2021

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4 out of 5

Posted by on Jun 18, 2021

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Comment from Hotel Management

Jun 30, 2021 by Michael G

Thank you for filling out a post stay review and we hope you will visit again soon.

5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 30, 2021 by Michael G

Thank you for staying with us and we hope to see you again soon.

5 out of 5

Posted by on Mar 25, 2021

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Comment from Hotel Management

Apr 5, 2021 by Karen Rosenstrom

Hello and thank you for telling us about your recent stay. We are glad you enjoyed it and hope to see you again soon.

5 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 25, 2021 by Karen Rosenstrom

Hello and thank you for taking the time to give us feedback on your stay. We hope to have a chance to serve you again soon!

1 out of 5

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 24, 2021 by Karen Rosenstrom

Hello, I'm so sorry your stay didn't exceed your expectations. We will work hard to ensure that we correct any issues you may have encountered. Thank you for your feedback.

About the Tru by Hilton Jacksonville South Mandarin

Location 2970 HARTLEY ROAD, Jacksonville, FL 32257

Property Features

Tru by Hilton Jacksonville South Mandarin offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A vending machine, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Tru by Hilton Jacksonville South Mandarin. Free self parking is available. This Jacksonville hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • Built in 2021
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Premium channels
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Jacksonville South Mandarin
  • Tru by Hilton Jacksonville South Mandarin Hotel
  • Tru by Hilton Jacksonville South Mandarin Jacksonville
  • Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.