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"Very neat, clean. Staff helpful, friendly, and courteous " More

By a verified traveler on Sun 24 Nov 2019

Hotel Description

3.5-star hotel near University of Tennessee

Downtown Knoxville stay

At this Downtown Knoxville hotel, you'll be steps from University of Tennessee and within a 15-minute walk of Thompson–Boling Arena. Neyland Stadium and Knoxville Convention Center are also within 2 miles (3 km).

Business services

This hotel features free WiFi in public areas, laundry facilities, and valet parking. Traveling on business? Take advantage of the laundry service and onsite conference space. A terrace, a garden, and a snack bar/deli are also on offer.

Free WiFi, refrigerators

The 112 soundproofed guestrooms offer free WiFi and room service. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 1 Bedroom, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Graduate Knoxville ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Graduate Knoxville

Everyone (2) Couples (1) Family (3)
5 out of 5
Very neat, clean. Staff helpful, friendly, and courteous

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 24, 2019 by Phillip Gootee

Thank you for your feedback. We are happy to hear you enjoyed your stay. Be sure to check out our new look coming Spring 2020!

4 out of 5
Parking an issue, no self parking, valet required.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Cheyenne Gies

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected and assure you that we work very hard to make our hotel the best in the area. Training our staff to provide excellent guest service and to maintain a very clean, safe, & maintained facility is always our highest priority. Our property is valet only due to our location and layout of our parking garage. To ensure the safety of our guest's vehicles, our garage is secure and only accessible by our Valet staff. We do hope you choose to stay with us again on your next trip to Knoxville.

2 out of 5
The housekeeping staff was incompetent. No housekeeping service to room during my entire stay!!! Mini fridge was dirty when I checked in. I complained and no satisfactory resolution was offered from staff.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 11, 2019 by Cheyenne Gies

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from us and for the issues you encountered during your stay. Training our staff to provide excellent guest service and to maintain a very clean, safe, & maintained facility is always our highest priority. I will be speaking to the staff about this matter so this issue is addressed immediately, and not repeated. I ensure you, we work extremely hard to make sure our policies and procedures are consistent and reliable for our Guests. We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully!

4 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 15, 2019 by Cheyenne Gies

Thank you so much for your review of our property! We are thrilled to hear you enjoyed your stay! We hope you choose us next time you travel to the Knoxville area! Safe travels!

4 out of 5

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 15, 2019 by Cheyenne Gies

Thank you so much for your review of our property! We are thrilled to hear you enjoyed your stay! We hope you choose us next time you travel to the Knoxville area! Safe travels!

Renovations + Closures

The property will be renovating from 18 November 2019 to 01 April 2020 (completion date subject to change). The following areas are affected:

  • Dining venue

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. The business-friendly Graduate Knoxville also features a terrace, a garden, and coffee/tea in a common area. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.

  • 112 guestrooms or units
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Deli
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (18.6 km / 11.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Graduate Knoxville offers 112 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 20 per night (in/out privileges)
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.