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4.0 out of 5

"Decorating was beautiful. Garbage was left in room so we needed to empty the can. Would have loved to have a coffee maker in the room for convenience. " More

By a verified traveler on Tue 17 Aug 2021

Hotel Description

4-star hotel in Downtown Knoxville

Downtown Knoxville stay

At this Downtown Knoxville hotel, you'll be within a 5-minute walk of University of Tennessee and Clarence Brown Theatre. Ewing Gallery and McClung Museum of Natural History & Culture are also within half a mile (1 km).

Business services

A restaurant, valet parking, and a 24-hour front desk are among this hotel's amenities. WiFi in public areas is free. Traveling on business? Take advantage of the laundry service and onsite conference space.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and hair dryers. Flat-screen TVs come with cable channels, and other amenities include refrigerators and safes. Housekeeping is available on request.

Room, 1 King Bed, Accessible (Graduate King - Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Sep 26 - Sep 27

Suite, Multiple Beds, Accessible (Graduate Queen Queen Suite - Accessib)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible (Graduate King Suite - Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds (Graduate Queen Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Graduate Premium King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Graduate Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Graduate Knoxville ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Graduate Knoxville

Everyone (3) Couples (1) Family (4)
4 out of 5
Decorating was beautiful. Garbage was left in room so we needed to empty the can. Would have loved to have a coffee maker in the room for convenience.

Posted by on Aug 17, 2021

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5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 27, 2021 by General Manager

Thank you for your rating!

5 out of 5
Very neat, clean. Staff helpful, friendly, and courteous

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 24, 2019 by Phillip Gootee

Thank you for your feedback. We are happy to hear you enjoyed your stay. Be sure to check out our new look coming Spring 2020!

4 out of 5
Parking an issue, no self parking, valet required.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Cheyenne Gies

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected and assure you that we work very hard to make our hotel the best in the area. Training our staff to provide excellent guest service and to maintain a very clean, safe, & maintained facility is always our highest priority. Our property is valet only due to our location and layout of our parking garage. To ensure the safety of our guest's vehicles, our garage is secure and only accessible by our Valet staff. We do hope you choose to stay with us again on your next trip to Knoxville.

2 out of 5
The housekeeping staff was incompetent. No housekeeping service to room during my entire stay!!! Mini fridge was dirty when I checked in. I complained and no satisfactory resolution was offered from staff.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 11, 2019 by Cheyenne Gies

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We take our survey scores very seriously, and believe that every single Guest is important to us! We apologize that your experience was not what you expected from us and for the issues you encountered during your stay. Training our staff to provide excellent guest service and to maintain a very clean, safe, & maintained facility is always our highest priority. I will be speaking to the staff about this matter so this issue is addressed immediately, and not repeated. I ensure you, we work extremely hard to make sure our policies and procedures are consistent and reliable for our Guests. We will take your insight about our property to heart, work hard to improve those areas, and continue to build on those things that we are doing successfully!

4 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 15, 2019 by Cheyenne Gies

Thank you so much for your review of our property! We are thrilled to hear you enjoyed your stay! We hope you choose us next time you travel to the Knoxville area! Safe travels!

4 out of 5

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 15, 2019 by Cheyenne Gies

Thank you so much for your review of our property! We are thrilled to hear you enjoyed your stay! We hope you choose us next time you travel to the Knoxville area! Safe travels!

Property Features

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. Event space at this hotel measures 2370 square feet (220 square meters) and includes conference space. The business-friendly Graduate Knoxville also features a terrace, a garden, and coffee/tea in a common area. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4-star Knoxville hotel is smoke free.

  • 112 guestrooms or units
  • 2370 sq ft of conference space
  • 220 sq m of conference space
  • Dining venue
  • Deli
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Graduate Knoxville offers 112 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Graduate Knoxville has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 26 per night (in/out privileges)
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Volunteer Hotel Knoxville
  • Volunteer
  • Volunteer
  • Volunteer Hotel
  • Volunteer Knoxville
  • Volunteer
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  • Knoxville The Volunteer Hotel Hotel
  • Hotel The Volunteer Hotel
  • Volunteer Hotel Knoxville
  • Volunteer Hotel
  • Volunteer Knoxville
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  • Knoxville The Volunteer Hotel Hotel
  • Hotel The Volunteer Hotel
  • Hotel The Volunteer Hotel Knoxville
  • Knoxville The Volunteer Hotel Hotel
  • Volunteer Hotel Knoxville
  • The Volunteer Hotel Knoxville
  • Volunteer Hotel
  • Volunteer Knoxville
  • Hotel The Volunteer Hotel
  • The Volunteer Knoxville
  • The Volunteer Hotel
  • Graduate Knoxville Hotel
  • Graduate Knoxville Knoxville
  • Graduate Knoxville Hotel Knoxville

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.