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4.6 out of 5

"Great spot that is close to Market Square. " More

By a verified traveler on Sun 13 Jun 2021

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Hotel Description

3.5-star hotel near University of Tennessee

Heart of Knoxville

With a stay at this Downtown Knoxville hotel, you'll be steps from Knoxville Visitors Center and Market Square. Tennessee Vallley of Authority and The Emporium Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and laundry facilities and concierge services are also offered.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$149* Per night/room Oct 2 - Oct 3

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed (Top Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible (Comm, Tran Shwr)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Everyone (14) Couples (2) Family (2)
4 out of 5

Posted by on Feb 24, 2022

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5 out of 5

Posted by on Nov 14, 2021

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4 out of 5

Posted by on Aug 8, 2021

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5 out of 5

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 27, 2021 by hotelstaff

Thank you for your feedback of the Crowne Plaza Knoxville!

5 out of 5

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 19, 2021 by hotelstaff

Thank you for your feedback of the Crowne Plaza Knoxville!

5 out of 5
Great spot that is close to Market Square.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by hotelstaff

We're so pleased you were able to take advantage of our central downtown location. Thanks for letting us know and we hope to welcome you back to the Crowne Plaza Knoxville again soon. Safe travels!

5 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 20, 2021 by hotelstaff

Thank you for your feedback!

5 out of 5

Posted by on Sep 27, 2020

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Comment from Hotel Management

Oct 1, 2020 by hotelstaff

Thank you for your feedback!

5 out of 5
Close to Market Square. Room TV Staff was dusty. Important because of COVID19. Did not spell like disinfects were used prior to right before checkin. Staff wore masks which was very important to us. Had no idea we needed to have our hotel key or token to exit parking lot. Had to go back into hotel. Would stay again as a three star hotel. Parking free was only 10.00 - great!

Posted by , from Springfield, Ohio on Jun 8, 2020

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Comment from Hotel Management

Jun 8, 2020 by guest service

Thank you for your feedback of the Crowne Plaza Knoxville. We're pleased that we could assist you with a pleasant, safe and clean stay and we hope to have the opportunity to welcome you again soon.

5 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by hotelstaff

Thank you for your feedback of the Crowne Plaza Knoxville.

About the Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Location 401 W Summit Hill Dr, Knoxville, TN 37902

Renovations + Closures

The following facilities or services will be unavailable from July 29 2022 to July 29 2022 (dates subject to change):

  • One of the dining venues

The following facilities are closed on Friday:

  • Restaurant

Property Features

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 12 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel offers 197 accommodations with safes and coffee/tea makers. 49-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.75 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per pet, per stay
  • Rollaway bed fee: USD 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Knoxville Downtown University
  • Crowne Plaza Hotel University
  • Crowne Plaza Knoxville Downtown University
  • Crowne Plaza University
  • Crowne Plaza Hotel Knoxville Downtown University
  • Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel
  • "Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel"

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.