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4.8 out of 5

"I have nothing negative to say, this Hotel was absolutely perfect! All the staff, from valet to front desk to breakfast crew were fantastic! The room ... " More

By a verified traveler on Mon 03 Jan 2022

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Hotel Description

3.5-star golf hotel near University of Tennessee

Downtown Knoxville stay

With a stay at this Downtown Knoxville hotel, you'll be steps from Tennessee Theatre and Charles Krutch Park. East Tennessee History Center and Knoxville Visitors Center are also within half a mile (1 km).

Golf course, dining

A golf course, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the seasonal outdoor pool, bar/lounge, and convenience store.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$209* Per night/room Oct 3 - Oct 4

Suite, 2 Queen Beds, Accessible (Roll-In Shower, Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Knoxville Downtown ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Knoxville Downtown

Everyone (3) Couples (2) Family (2)
5 out of 5
I have nothing negative to say, this Hotel was absolutely perfect! All the staff, from valet to front desk to breakfast crew were fantastic! The room not only appeared clean but also felt and smelled clean. We will for sure be back, thank you!

Posted by on Jan 3, 2022

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4 out of 5
Bed too hard for my liking, sofa pullout bed blocks travel from main bed to bathroom and exit when in use. The staff was very friendly and helpful. Would recommend to family and friends.

Posted by on Dec 23, 2021

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5 out of 5
Would stay again and I’m very picky.

Posted by on Dec 23, 2021

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5 out of 5

Posted by on Nov 28, 2021

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4 out of 5
Extremely helpful staff

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Guest Service Representative

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5

Posted by on Apr 8, 2021

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Comment from Hotel Management

May 1, 2021 by The Team at Embassy Suites Downtown Knoxville

Thank you for taking the time to leave us a review! We are glad that we met and exceeded your expectations at our facility during your stay here. We look forward to your next stay at our facilities, and thank you again for choosing the Embassy Suites in Knoxville!

5 out of 5
It’s a perfect location and such a nice, friendly hotel - we hope to stay again!

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 27, 2020 by Cedrick

Thank you for your feedback and I hope to see you in the near future.

5 out of 5
Property location and condition are excellent. Good not get coffee machine to work. All in all a great place to stay.

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 7, 2020 by Cedrick

thank you for your response, we glad you like our property. Sorry about the coffee machine.

5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 22, 2020 by Cedrick

Thank you for staying with us. We look forward to your return.

About the Embassy Suites by Hilton Knoxville Downtown

Location 507 South Gay St, Knoxville, TN 37902

Property Features

Embassy Suites by Hilton Knoxville Downtown offers its guests a golf course, a 24-hour fitness center, and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2250 square feet (209 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Knoxville Downtown. For a fee, parking is available. This 3.5-star Knoxville hotel is smoke free.

  • 176 guestrooms or units
  • 2250 sq ft of conference space
  • 209 sq m of conference space
  • Built in 2019
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Knoxville Downtown offers 176 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Knox Mason - This restaurant specializes in local cuisine and serves lunch and dinner.

Sky Lounge - Onsite rooftop bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a golf course, a 24-hour fitness center, and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Knoxville Downtown Hotel
  • Embassy Suites Hilton Knoxville Downtown
  • Hotel Embassy Suites by Hilton Knoxville Downtown Knoxville
  • Knoxville Embassy Suites by Hilton Knoxville Downtown Hotel
  • Hotel Embassy Suites by Hilton Knoxville Downtown
  • Embassy Suites by Hilton Knoxville Downtown Knoxville
  • Embassy Suites Hilton Hotel
  • Embassy Suites Hilton
  • Embassy Suites by Hilton Knoxville Downtown Hotel
  • Embassy Suites by Hilton Knoxville Downtown Knoxville
  • Embassy Suites by Hilton Knoxville Downtown Hotel Knoxville

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.