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Marriott Knoxville Downtown

3.5-star property
525 Henley St, Knoxville, TN 1-855-201-7819
4.4 out of 5
Excellent!
See all 9 travelocity Reviews

"I love it’s location it was a pleasant stay. " More

By a verified traveler on Thu 11 Jun 2020

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Hotel Description

4-star hotel near University of Tennessee

City center retreat

A stay at this Downtown Knoxville hotel places you within half a mile (1 km) of University of Tennessee and 2 miles (3 km) of Neyland Stadium. Knoxville Convention Center and Charles Krutch Park are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A free area shuttle is offered as well.

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Oct 8 - Oct 9

Room, Multiple Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Room, 1 Double Bed, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 Double Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Marriott Knoxville Downtown ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Marriott Knoxville Downtown

Everyone (7) Family (2)
5 out of 5
Fantastic gym

Posted by , from STAFFORD on Jun 11, 2023

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Comment from Hotel Management

Jun 12, 2023 by Customer Service

Thank you for the glowing review, Thomas!We're delighted to hear that you had a wonderful stay at Marriott Knoxville Downtown. We strive to provide our guests with warm hospitality, great fitness center, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.We appreciate you for taking the time to leave your feedback!

5 out of 5
No microwave

Posted by on May 17, 2023

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Comment from Hotel Management

May 18, 2023 by Customer Service

We appreciate you taking the time to share your feedback, Robin.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4 out of 5
Location

Posted by on Apr 30, 2023

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Comment from Hotel Management

May 1, 2023 by Customer Service

Thanks for the wonderful review, Ronald!It's fantastic you had such a lovely experience at Marriott Knoxville Downtown. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

5 out of 5

Posted by on Jan 22, 2023

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Comment from Hotel Management

Mar 7, 2023 by Customer Service

Thank you for this excellent rating, Charlene!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Marriott Knoxville Downtown! We'd love to host you again someday for yet another unforgettable visit.

5 out of 5

Posted by , from ALPHARETTA on Oct 24, 2022

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5 out of 5
Q

Posted by on Oct 8, 2022

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Comment from Hotel Management

Oct 9, 2022 by Customer Service

Thanks for the fantastic rating, Mary!It's outstanding we could exceed your expectations during your stay at Marriott Knoxville Downtown. We're all looking forward to your next stay with us.

5 out of 5

Posted by , from LAS VEGAS on Jun 28, 2022

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2 out of 5

Posted by on Jun 27, 2022

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4 out of 5
I love it’s location it was a pleasant stay.

Posted by , from Cumberland gap tn on Jun 11, 2020

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About the Marriott Knoxville Downtown

Location 525 Henley St, Knoxville, TN 37902

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. WiFi and wired Internet are free in public spaces. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Marriott Knoxville Downtown. A free area shuttle within 3 mi is available. For a fee, parking is available. This 4-star Knoxville hotel is smoke free.

  • 286 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 16000 sq ft of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Marriott Knoxville Downtown offers 286 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy self-serve breakfast daily from 6:00 AM to 10:30 AM.

Marriott Knoxville Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately USD 10–15 per person
  • Valet parking fee: USD 30 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Fair
  • Holiday Inn Knoxville World's Fair Park
  • Holiday Inn World's Fair
  • Holiday Inn World's Fair Hotel
  • Holiday Inn World's Fair Hotel Knoxville Park
  • Holiday Inn Knoxville Downtown Hotel
  • Holiday Inn Knoxville Downtown
  • Marriott Knoxville Knoxville
  • Holiday Inn Knoxville Downtown
  • Marriott Knoxville Downtown Hotel
  • Marriott Knoxville Downtown Knoxville
  • Marriott Knoxville Downtown Hotel Knoxville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.