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"Hotel location is perfect for shopping and access to By-Ward market. " More

By a verified traveler on Sun 08 Jul 2018

Hotel Description

4-star eco-friendly hotel near Shaw Centre, connected to a shopping center

City center retreat

You'll be steps from Shaw Centre and within a 10-minute walk of Byward Market Square with a stay at this Downtown Ottawa hotel. Also, Parliament Hill is within half a mile (1 km) and University of Ottawa is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the sauna, bar/lounge, and concierge services.

Comfy beds, WiFi

The 492 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include iPod docks, 24-hour room service, and LCD TVs with cable channels.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$131* Per night/room Feb 21 - Feb 22

Premium Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Ottawa ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Ottawa

Everyone (5) Couples (2) Family (1)
5 out of 5

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 7, 2020 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback! Be well, Ross Meredith

5 out of 5
Lupy at the front desk was amazing! Thank you for accommodating us.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 8, 2020 by General Manager

Hello Donnelly, Thank you for taking the time to share your feedback! We hope to welcome you back again soon. Be well, Ross Meredith

4 out of 5
Helpful staff, awesome room service! Had a great time with the grandchildren.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by General Manager

Hello Anonymous, Thank you for staying with us! We are very pleased to hear that you had an enjoyable stay with your grandchildren. We hope to see you again soon. Be well, Ross Meredith

5 out of 5
Hotel location is perfect for shopping and access to By-Ward market.

Posted by on Jul 8, 2018

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4 out of 5

Great location and access to the downtown

Pros: Location and access services.
Cons: High-speed internet services are anything but and really need to be improved -- bot viable for business use.
Great location and experience, but internet service is very slow / poor

Posted by on Aug 28, 2015

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4 out of 5

Very Good

We stayed at the Westin for 2 nights in a Deluxe room overlooking the Byward Market. The staff were courteous and attentive. The room was clean and floor-to-ceiling windows. The location is very convenient to the Parliament buildings and Byward. Ajoins the Rideau Centre Mall. Can't say a bad thing about the place; we'll certainly stay here again.

Posted by on Nov 13, 2008

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4 out of 5

Very Nice

At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.

Posted by on Oct 17, 2008

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3 out of 5

Poor Customer Service

Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.

Posted by on Oct 19, 2007

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3 out of 5

Premium price average service

This hotel has a great location and the views of Parliament hill are excellent ( cost extra ). Rooms are nice and the beds are very comfy. Bathrooms are small and dirty. Mini bars are convenient but terribly overpriced. Valet parking is nice but expensive. High speed internet is available in every room but that cost extra as well. If you forget to pack your toiletries a pack is ready in the washroom for a low low price that will be added to your bill( not that low ). The good people at Westin also thought that you should know that you can buy your robe, this is why there are 5-6 advertisements in your room telling you so. \nYour are already paying for premium service why does everything cost extra? ENOUGH NICKLE & DIMEING ALREADY !!!!

Posted by on Aug 31, 2007

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4 out of 5

Great location, clean rooms, comfortable beds

The hotel is a couple of blocks from Parliament and near the canal. The Rideau Centre (mall) is connected to the hotel via a covered walkway. The Byward Market area is a few blocks away -- great for dining and shopping. We ate at The Keg -- best steaks in Ottawa. The Concierge was very helpful, especially since we were waiting for two lost bags from the airport. We only had a couple of complaints: 1) the bathtub had a slow drain, and 2) the carpet had some stains. The beds were comfortable and clean. The room was fresh with no odd smells or dust in the corners. Overall, a good choice if you need a central location. Our room was booked with Total Trip, so we got a great deal, saving about $* per night.

Posted by on Aug 18, 2007

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Property Features

The Westin Ottawa offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 473612 square feet (44000 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly The Westin Ottawa. For a fee, parking is available. This 4-star Ottawa hotel is smoke free.

  • 492 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 473612 sq ft of conference space
  • 44000 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (15.9 km / 9.9 mi)
  • Train station: Ottawa Station (4.5 km / 2.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Ottawa offers 492 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Daly's Restaurant - This restaurant serves breakfast, brunch, and lunch.

Shore Club - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 70 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • Pets allowed (no fees)
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 32.00 for adults and CAD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 30 per day
  • Valet parking fee: CAD 48 per day (in/out privileges)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ottawa Westin
  • Westin Hotel Ottawa
  • Westin Ottawa
  • The Westin Ottawa Hotel Ottawa
  • Westin Ottawa Hotel
  • The Westin Ottawa Hotel
  • The Westin Ottawa Ottawa
  • The Westin Ottawa Hotel Ottawa

You should know

  • Pool access available from 6:30 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.