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Howard Johnson by Wyndham Phoenix Airport/Downtown Area

2-star property
4120 E Van Buren Street, Phoenix, AZ 1-855-201-7819
2.3 out of 5
See all 24 travelocity Reviews

"Room was never cleaned! Even after I made a verbal request on day three of both the front counter and cleaning staff on my floor. No clean sheets No ... " More

By a verified traveler on Mon 27 Feb 2023

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Hotel Description

Hotel near El Zaribah Shriners Auditorium, connected to a shopping center in Phoenix

Heart of Phoenix

With a stay at this Camelback East hotel, you'll be within half a mile (1 km) of El Zaribah Shriners Auditorium and 2 miles (3 km) of S'edav Va'aki Museum. Tovrea Castle at Carraro Heights and Celebrity Theater are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, express check-out, and train station pick-up service. There's an outdoor pool on site, and a 24-hour front desk and limo/town car service are also provided.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Howard Johnson by Wyndham Phoenix Airport/Downtown Area ratings based on 24 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Howard Johnson by Wyndham Phoenix Airport/Downtown Area

Everyone (17) Couples (2) Family (4)
1 out of 5

Posted by , from Benson on Aug 18, 2023

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5 out of 5

Posted by on May 14, 2023

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5 out of 5
Room was never cleaned! Even after I made a verbal request on day three of both the front counter and cleaning staff on my floor. No clean sheets No clean towls

Posted by on Feb 27, 2023

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3 out of 5
The bed was clean and fairly comfortable. The gentleman at check-in was nice enough. The rest of the room was disgusting. The cleaner smell was so strong when we walked in, with both instantly got headaches. The floor was sticky. We propped open the door and mopped with a wet towel to it wouldn’t smell so strong. The towel turned black! Baseboards look like they had never been cleaned. The shampoo/soap is clearly topped off instead of replaced since the labels were completely gone or peeling off. Most of the outlets didn’t work, including the the blow dryer was hooked up to in the bathroom. Channels on the TV wouldn’t change. Room in general disrepair. Walls are paper-thin and I’m pretty sure people were making drug deals outside all night. We could hear everything all around us as if there were no walls at all. Never staying here again.

Posted by , from Clarksville on Nov 30, 2022

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1 out of 5
The room was completely filthy with old Dr Pepper bottles on the floor and trash in the cans from a precious guest. The drain in the bathroom did not drain. There were significant stains all over both bed sheets. We also found a crack pipe in the room. Upon arrival, there was a gentleman yelling in the lobby on the phone and the receptionist looked scared. The receptionist did say he would issue a refund when management arrived in the morning but it was not guaranteed.

Posted by on Mar 25, 2022

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1 out of 5
THIS HOTEL HAS BED BUGS!!!!! DO NOT EVER STAY HERE MOST DISGUSTING PLACE EVER! Even after showing the lady in the front pics & videos of the bed bugs and asking her to check the room she refused & told us she would not refund our stay! Please stay somewhere else

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 12, 2022 by Kevin

Sorry for the inconvenience caused to you. We are doing a thorough survey of the room and we will be addressing all the problems soon, looking forward to hosting you again in near future.

3 out of 5

Posted by on Apr 18, 2021

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4 out of 5

Posted by on Apr 15, 2021

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1 out of 5
Hotel was run down not at all looking like pictures online. Website advertised shuttle from airport and breakfast but neither was available and we were not notified otherwise. Room smelled of smoke and did not look clean So moved to a second room. Second room was just as filthy bed had a little bugs on it and dirt. Wall mirror had graffiti in sharpie pens written all over it. We left hotel and slept at the airport. Due to baseball spring training there was no other hotel that had rooms available,

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 22, 2021 by Manager

We really apologize for the inconvenience you endured during your stay, we will look into this and fix them as soon as possible. We appreciate you taking time to submit your review. Thank you

2 out of 5
Just ok, if you need some place to sleep. Stayed 2 nights and charged 3 nights. Still disputing to credit excess

Posted by , from California on Mar 26, 2020

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Comment from Hotel Management

Mar 27, 2020 by Management

Thank you for your comments. My apologies for the issues you encountered.

About the Howard Johnson by Wyndham Phoenix Airport/Downtown Area

Location 4120 E Van Buren Street, Phoenix, AZ 85008

Property Features

Howard Johnson by Wyndham Phoenix Airport/Downtown Area offers its guests an outdoor pool and a children's pool. There's a snack bar/deli on site. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Howard Johnson by Wyndham Phoenix Airport/Downtown Area. Self parking is free.

  • 1 building
  • 47 guestrooms or units
  • 2 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Metro station: 44th Street - Washington Station (0.8 km / 0.5 mi)
  • Property shuttles: Train station pick-up
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Howard Johnson by Wyndham Phoenix Airport/Downtown Area offers 47 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 9:00 AM.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 3.00 per accommodation, per night

The resort fee includes:

  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 150.00 for adults and USD 150.00 for children
  • Extended parking fee: USD 5 per day
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Howard Johnson Hotel Phoenix Airport Downtown Area
  • Howard Johnson Phoenix Airport Downtown Area
  • Howard Johnson Phoenix Airport/Downtown Area Hotel
  • Howard Johnson Airport/Downtown Hotel
  • Howard Johnson Phoenix Airport/Downtown Area
  • Howard Johnson Airport/Downtown
  • Howard Johnson Airport Downtown Hotel Phoenix
  • Howard Johnson Wyndham Phoenix Airport/Downtown Area Hotel
  • Howard Johnson Wyndham Phoenix Airport/Downtown Area
  • Howard Johnson Wyndham Airport/Downtown
  • Howard Johnson Wyndham Phoenix Airport/Downtown Area Hotel
  • Howard Johnson Wyndham Phoenix Airport/Downtown Area
  • Howard Johnson by Wyndham Phoenix Airport/Downtown Area Hotel
  • Howard Johnson by Wyndham Phoenix Airport/Downtown Area Phoenix
  • Hotel Howard Johnson by Wyndham Phoenix Airport/Downtown Area
  • Howard Johnson by Wyndham Phoenix Airport/Downtown Area Phoenix
  • Howard Johnson Phoenix Airport/Downtown Area
  • Howard Johnson Wyndham Airport/Downtown Hotel
  • Howard Johnson Wyndham Airport/Downtown
  • Howard Johnson Phoenix Area

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.