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4.6 out of 5

"Very nice. Very clean. My favorite was the staff - everyone was fantastic! Friendly w/out being over the top. Eager to assist. Polite. It was nice!! " More

By a verified traveler on Mon 23 Dec 2019

Hotel Description

3-star hotel near Short Pump Town Center, connected to a shopping center

Close to shopping

You'll be within half a mile (1 km) of Short Pump Town Center and 2 miles (3 km) of Children's Museum of Richmond with a stay here. Also, Sheltering Arms Institute is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).

Business services

This hotel features a 24-hour fitness center and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a grocery/convenience store, and express check-out are also offered.

Free Internet, MP3 docks

Featuring conveniences like sitting areas and coffee/tea makers, the 134 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, hair dryers, and safes.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HYATT house Richmond-West ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HYATT house Richmond-West

Everyone (6) Family (3)
5 out of 5
Very nice. Very clean. My favorite was the staff - everyone was fantastic! Friendly w/out being over the top. Eager to assist. Polite. It was nice!!

Posted by on Dec 23, 2019

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Comment from Hotel Management

Jan 26, 2020 by Anna

Thank you for your great review. We are glad to know that you had a fantastic stay. We hope to see your friendly face again soon. Sincerely, Anna Stephen Front Desk Supervisor

5 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Oct 4, 2019 by Anna Provido Front Desk Supervisor

Thank you for the review at the Hyatt House Richmond West.

4 out of 5
The mattress was not comfortable. I have nothing else to complain about.

Posted by on Jul 7, 2019

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5 out of 5
I really love the mini suite with the full fridge, and the hotel is located in the perfect location for shopping and dinning.

Posted by on Jul 5, 2019

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5 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 30, 2019 by HHRichmondWest

Thank you for reviewing our property! Your feedback is appreciated!

5 out of 5

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by HHRichmondW

Thank you for reviewing our property! Your feedback is appreciated!

5 out of 5
This was a nice hotel with a friendly staff and nice travelers

Posted by , from SC on Aug 29, 2017

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3 out of 5

Annual stay

We went to the Hyatt House for the 5th year in a row. In the beginning it was wonderful now it has become run down and not someplace we will stay again. Our room was not what we had requested and had to be moved, the tv didn't work, they didn't have DVD players to use, there were no wash clothes and holes in the sheets. We will be trying a different place next time. It's a great area to stay in but the hotel unfortunately falling behind.

Posted by on Feb 12, 2017

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Comment from Hotel Management

Feb 18, 2017 by Kathy Holland

Thank you for taking the time to review our hotel. I hope you will be pleased to know we are renovating. Please know we do have DVD players for our guest to use. It is our hope you give us another opportunity to serve you so you may see what we truly have to offer.

4 out of 5
Cons: The breakfast buffet was limited. A waffle station would beneficial.
Location: Short Pump Mall and multiple restaurants nearby I would definitely stay here again if visiting Virginia
We had a great family trip. This hotel is accessible to the mall and many restaurants very convenient

Posted by on Jul 3, 2015

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Comment from Hotel Management

Jul 17, 2015 by Kathy Holland

I am delighted you chose our hotel for your family trip. The location is perfect for families. There is so much to do in the area. I hope to see you again soon!

5 out of 5

Very Good Experience!

We recently stayed here while visiting Monticello.  The hotel was very clean and modern.  The room with the  kitchen was terrific with kids.  The staff were attentive and nice.  The breakfast was delicious. The pool was perfect for the kids at night after touring during the day. I would totally recommend staying here.  In fact, there was a concert that night and the lead singer was staying there with her family.  

Posted by , from St. Louis, MO on Jul 22, 2013

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About the HYATT house Richmond-West

Location 11800 W Broad Street, Richmond, VA 23233

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1750 square feet (163 square meters). The business-friendly HYATT house Richmond-West also features a 24-hour fitness center, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • 1750 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2009
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Richmond Intl. Airport (RIC) (37.1 km / 23 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

HYATT house Richmond-West offers 134 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 9:00 AM.

H Bar - This bar serves dinner and light fare.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • HYATT house Hotel Richmond-West
  • HYATT house Richmond-West
  • HYATT house Richmond-West Hotel
  • HYATT house Richmond West
  • Hyatt House Richmond West
  • HYATT house Richmond-West Hotel
  • HYATT house Richmond-West Richmond
  • HYATT house Richmond-West Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.