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Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

3.0 star property
Hotel perfectly located for exploring Richmond

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Photo gallery for Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Restaurant
Lobby
Combined shower/tub, free toiletries, hair dryer, towels
Reviews
5.8

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
8008 W. Broad St, Richmond, VA, 23294
  • Popular LocationHenrico Doctors' Hospital5 min drive
  • Popular LocationLewis Ginter Botanical Garden7 min drive
  • Popular LocationUniversity of Richmond7 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)23 min drive

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Premium bedding, in-room safe, desk, laptop workspace

Suite

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, in-room safe, desk, laptop workspace

Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible (Communications, Mobility, Access Tub)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible (Communications, Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible (Communications, Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible (Communications, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible (Communications, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, Accessible (Communications and Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Accessible (Communications and Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Richmond

City center stay.A stay at this Laurel hotel places you within 3 miles (5 km) of Henrico Doctors' Hospital and 6 miles (10 km) of Regency Square Mall. University of Richmond and Lewis Ginter Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Henrico Doctors' Hospital - 5 min drive
  • Lewis Ginter Botanical Garden - 7 min drive
  • University of Richmond - 7 min drive
  • Short Pump Town Center - 9 min drive
  • Carytown - 10 min drive

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 23 min drive

Restaurants

  • Popeye's Louisiana Kitchen - 7 min walk
  • Olive Garden - 2 min drive
  • Potros Mexican Restaurant - 4 min drive
  • Outback Steakhouse - 6 min walk
  • Buffalo Wild Wings - 11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Hotel perfectly located for exploring Richmond
Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Free breakfast is available. Public spaces have WiFi for a fee.

You'll find a business center on site. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this Richmond hotel.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Playground
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

How close is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel to the airport?

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel is 16.7 mi (23-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel.

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel offer free breakfast?

Yes, Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel offers free breakfast.

Is there a casino at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

Is there free parking at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

This hotel offers free self parking.

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have a pool?

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel features an outdoor pool.

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel to downtown Richmond?

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel is 7.8 mi away from Richmond.

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 147 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 221 out of 1001 reviews" "
Rating 4 - Poor. 173 out of 1001 reviews" "
Rating 2 - Terrible. 234 out of 1001 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We called ahead to notify our late arrival; were told not to worry; then we surrounding of hotel was pilled with old mattress but then we were given a room missing mattress and under renovations, not to mention the smell; we refused it, and then we were told there were no other rooms. nothing they could do for us at 4am and nowhere to go after a 9h drive.
Stayed 2 nights in May 2022

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told at check in they were renovating, but they just need to start over. It was very dark and dingy. There were no towels in the bathroom and no phone yo call down to the front desk. I had to use my cell to call to ask for towels. It took 35-40mins to get towels because they were in the dryer. The toilet was broken wouldn’t flush. I had yo lift the lid off and put my hand in the back of the toilet to get it to flush and then had no towel to dry my hands after I washed them.
Stayed 1 night in May 2022

8/10 Good

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

moniek

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I was very surprised by the condition of the hotel that it's even open.
Stayed 1 night in May 2022

2/10 Terrible

Sara

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The building was under construction and just wasn't very tidy or clean. The lighting throughout was dark and made the place feel even grungier. The room was decent enough but we were left with no washcloths and only a couple of towels. There was also no TV remote. Saturday we returned to our room pretty late to find the smoke detector was beeping and needed a new battery. That's when we discovered the room phone didn't even have a cord to connect to the wall. I went to the desk and explained about the detector and the phone. The guy working overnight had no idea where the batteries were, there was no manager on call, and no rooms to move us to. Sunday unfortunately we left early in the morning and I didn't have time to talk to the front desk again. I hoped that overnight had passed it along. When we returned that evening still no battery replacement.
Stayed 3 nights in May 2022

4/10 Poor

Joseph

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property need to be remodel Should be cheaper
Stayed 1 night in May 2022

2/10 Terrible

Mahmoud

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Who is no towels and soap and place it was filthy diary
Stayed 1 night in May 2022

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare stay
It was the worse experience ever… Room was dirty, no towels in room.. Sink and bathroom was dirty with a dirty towel hanging on the door… Garbage can was full and refrigerator was tilted forward so it wouldn’t leak water… Called down and asked for towels and told me to come down and get some cause they didn’t have time to bring me any to my room… No breakfast, no pool, no gym cause it was under construction and I had called 2 days before to make sure room was good to go and no one said the hotel was understand construction and that their was nothing basically open in the hotel… Horrible service and the 5th floor smelled so bad…
Stayed 2 nights in May 2022

8/10 Good

Christine

It was ok under. Construction rooms were old
Stayed 1 night in May 2022