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 San Antonio •1 Room
 San Antonio • 1 Room
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Best Western Plus Palo Alto Inn & Suites

2.5-star property
12507 SW Loop 410, San Antonio, TX 1-855-201-7819

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4.3 out of 5
Excellent!
See all 15 Travelocity Reviews

"Excellent location - Friendly staff - Awesome cleanliness - Super comfortable bed " More

By a verified traveler on Mon 14 Sep 2020

Points Of Interest

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Hotel Description

San Antonio hotel in South San Antonio area

Close to airport

Your stay at this South San Antonio hotel places you within 9 miles (15 km) of Market Square and Lackland Air Force Base. River Walk and Lackland Air Force Base Visitor Center are within 9 miles (15 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free full breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 75 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Jan 28 - Jan 29

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Palo Alto Inn & Suites ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Palo Alto Inn & Suites

Everyone (7) Couples (1) Family (4) Other (1)
5 out of 5
Excellent location - Friendly staff - Awesome cleanliness - Super comfortable bed

Posted by , from Houston, TX on Sep 14, 2020

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4 out of 5
It was very close to a restaurant and a gas station. Once i found the hotel it was an easy find from that point on.

Posted by , from Columbia City, Indiana on Jun 24, 2020

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4 out of 5
We had problems with the door lock the first 2 nights

Posted by on Oct 5, 2019

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5 out of 5
Thus hotel was clean. Well maintained with up dated great wall painting. Kids koved the pool. The beds sleep really good. Free breakfast. The only thing was that they had the same breakfast every morning. I think they could which up some of the breakfast choices.

Posted by on Apr 26, 2019

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5 out of 5
Close to my event and the hot breakfast was great. I had left my toothbrush and toothpaste at home. When I went to the front desk to ask where I purchase those items, the young attendance reached into a drawer and gave them to me.

Posted by on Jan 13, 2019

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1 out of 5
I accidentally booked two reservations the front desk girl canceled the least amount one she fixed the error but wanted to argue about it it was just very disturbing. The room was dirty there was soap scum on the shower walls black mildew between the grout slimy . The room was very humid and sticky floors felt sticky . Didn’t bother having breakfast just wanted to leave . On the way out there was no one at the front desk their were customers waiting I just left my key cards on their desk and left . Very poor service .

Posted by , from san antonio tx on Jul 2, 2018

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3 out of 5

Convenient hotel close to Palo Alto College

Pros: Location and complementary breakfast was a definite plus given the timing of activity that my kids were there for - to swim at PAC - STAGS
Cons: musty/urinal smell around lobby/first floor area. Extended late checkout for swimmers swimming finals needing place to rest in afternoon.
Location: Palo Alto college events like swimming meets
we booked this hotel for its location close to PAC where the STAG swim meet was held. Hotel just passed my bare minimum standard: rooms are adequately clean and lay out pleasant enough. This was my second time staying here. Even though the facade is that of Best Western, I could tell that the hotel was a "mom and pap" operation of the franchise bought by certain wealthy immigrants. As such, one could tell by the attitude of the owner/front desk personnels - i.e. customer is not always right. They spend the bare minimum to keep up the franchise code and regulation. Don't expect any frills or the extra mile kind of service here. That said, it is relatively better that some of the horror stories I've heard from friends staying at other nearby places like La Quinta.

Posted by on Feb 25, 2018

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5 out of 5

Visiting over thanksgiving week

We had a wonderful kitchenette that we were able to cook our turkey and all the fixings. Staff was great and the room was very comfortable.

Posted by , from Louisiana on Nov 28, 2017

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4 out of 5

Nice hotel

Pros: Location Breakfast buffet
Cons: No comment
Location: Lackland AFB Riverwalk Airport
Visiting San Antonio for an Air Force graduation Found hotel after researching online. Was not disappointed with our choice.

Posted by , from USA on Aug 30, 2017

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4 out of 5

Lackland BMT graduation

Pros: Just far enough away from the base
Cons: couches were ripped in queen suite and need to accommodate for increased laundry needs due to BMT graduates staying at the hotel with family
I would definitely recommend this hotel. Breakfast was good, staff were helpful and friendly. It was clean and reasonably priced!

Posted by on Jun 27, 2017

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About the Best Western Plus Palo Alto Inn & Suites

Location 12507 SW Loop 410, San Antonio, TX 78224

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is served daily. The business-friendly Best Western Plus Palo Alto Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. This San Antonio hotel is smoke free.

  • 75 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: San Antonio Intl. Airport (SAT) (28 km / 17.4 mi)

Room Amenities

Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Best Western Palo Alto
  • Best Western Plus Palo Alto
  • Best Western Plus Palo Alto Inn
  • Best Western Plus Palo Alto Inn San Antonio
  • Best Western Plus Palo Alto San Antonio
  • Palo Alto Best Western
  • Best Western Plus Palo Alto Hotel San Antonio
  • Best Western Plus Palo Alto Inn And Suites
  • Best Western Plus Palo Alto Inn Suites
  • Best Plus Palo Alto & Suites
  • Best Western Plus Palo Alto Inn & Suites Hotel
  • Best Western Plus Palo Alto Inn & Suites San Antonio
  • Best Western Plus Palo Alto Inn & Suites Hotel San Antonio
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.