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4.3 out of 5

"I liked the area it was clean and well manicured they had plenty of accommodating space for my dog. The room was very clean some of the appliances wer ... " More

By a verified traveler on Sun 20 Mar 2022

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Hotel Description

3-star aparthotel near South Texas Medical Center

Vance Jackson stay

Your stay at this Vance Jackson aparthotel places you within 2 miles (3 km) of USAA Corporate Office Headquarters and Huebner Oaks. South Texas Medical Center and University of Texas Health and Science Center at San Antonio are also within 3 miles (5 km).

Free perks

This aparthotel features an outdoor pool and a 24-hour gym. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A 24-hour business center, a communal living room, and dry cleaning are also on offer.

Free WiFi, kitchens

The 118 apartments feature well-equipped kitchens with refrigerators, microwaves, and dishwashers, as well as TVs with satellite channels. Free WiFi, DVD players, and coffee/tea makers are also available. Housekeeping is available on request.

Studio Suite, 1 Queen Bed (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$99* Per night/room Jul 5 - Jul 6

Suite, Multiple Beds (Two Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Suite, Multiple Beds (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed (One Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds (One Bedroom)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sonesta ES Suites San Antonio Northwest - Medical Center ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sonesta ES Suites San Antonio Northwest - Medical Center

Everyone (5) Family (7)
3 out of 5
I liked the area it was clean and well manicured they had plenty of accommodating space for my dog. The room was very clean some of the appliances were a little dated but they worked fine. I didn’t like that check-in was supposed to be at 3:00pm we arrived at 4:00 pm and was told our room was still not ready and that it may be another 15-20 minutes before it would be ready I let it e known that I was very disappointed that we had to fill our time doing something else until we could get ready for an event that me and my husband was due to attend that evening. We received a call 15 minutes later that our room was ready.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 20, 2022 by Sonesta Team

Debra, Thank You for giving us your feedback. We hope to see you soon.

5 out of 5
Thank you for a very comfortable and great experience.

Posted by on Mar 11, 2022

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Comment from Hotel Management

Mar 12, 2022 by Sonesta Team

Erica, Thank You! We hope to see you again.

5 out of 5
Melissa at the San Antonio NW location off Spectrum is absolutely great. Customer service at its finest!!!

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 18, 2020 by The Staybridge Team

Thank you for the kind words! We will be sure to relay the great comments to Melissa. Sincerely,

5 out of 5

Posted by on Nov 10, 2019

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5 out of 5
It was perfect, friendly staff and clean . Would stay again !

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 14, 2019 by The Staybridge Team

Thank you for the review! We appreciate the kind words! Sincerely,

3 out of 5
Property was good, enjoyed their breakfast setup, liked that i had my own coffee pot in room, one of the reasons i booked here was because it is pet friendly, only kicker is that they charged me $75 for a pet fee, this was almost as much as the room booked for the night, other than that no complaints

Posted by on Nov 29, 2018

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Comment from Hotel Management

Dec 10, 2018 by The Staybridge Team

Thank you for the review! The Team and I appreciate the kind words about the hotel and your stay! Sincerely,

4 out of 5
The staff and room were excellent. Unfortunately, the elevator was broken for four days and we had a room on the 3rd floor.

Posted by on Oct 31, 2018

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Comment from Hotel Management

Nov 7, 2018 by The Staybridge Team

Thank you for the kind review and for the understanding of the elevator being down for repairs. We truly appreciate you! The elevator is back up and working fine! Sincerely,

3 out of 5

Average

Pros: space
Cons: Get the smoke smell out!!!
Location: 20 minutes from downtown
Our room was smoky. We paid a significant amount of money and were disappointed by the smell of the room.

Posted by , from Texas on Aug 14, 2017

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Comment from Hotel Management

Aug 16, 2017 by The Staybridge Team

Dear Greg, My apologies that the room was smoky. We are a smoke free hotel and this is definitely not common. The maintenance team will definitely look into this and be sure to correct this. Thank you,

5 out of 5
Great place to stay in San Antonio. Great staff, and very comfy!

Posted by on Jun 20, 2017

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Comment from Hotel Management

Jun 23, 2017 by The Staybridge Team

Thank you for the wonderful comments! Please visit us again, soon! Sincerely,

5 out of 5
Very nice,clean and has lots of complimentary goods

Posted by on Mar 13, 2017

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Comment from Hotel Management

Mar 15, 2017 by The Staybridge Team

Thank you for the kind words about the hotel! We appreciate you choosing our hotel for your stay in San Antonio.

About the Sonesta ES Suites San Antonio Northwest - Medical Center

Location 4320 Spectrum One, San Antonio, TX 78230

Property Features

Sonesta ES Suites San Antonio Northwest - Medical Center offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. Sonesta ES Suites San Antonio Northwest - Medical Center also features barbecue grills, coffee/tea in a common area, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this 3-star San Antonio aparthotel.

  • 1 building
  • 118 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Kitchenette
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sonesta ES Suites San Antonio Northwest - Medical Center offers 118 air-conditioned accommodations with DVD players and safes. Televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchens or kitchenettes with refrigerators, microwaves, dishwashers, and coffee/tea makers. Bathrooms include shower/tub combinations. This San Antonio aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

  • In-room kitchen
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites NW
  • Staybridge Suites NW Aparthotel
  • Staybridge Suites NW Aparthotel San Antonio
  • Staybridge Suites NW San Antonio
  • Staybridge Suites San Antonio NW
  • Staybridge Suites San Antonio NW Aparthotel
  • Staybridge Suites San Antonio Nw-Colonnade Hotel San Antonio

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.