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"Front counter person was vary friendly answered any questions we had being we didn’t know the area never been here before " More

By a verified traveler on Tue 28 Jan 2020

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Hotel Description

3-star hotel near North Star Mall

Shearer Hills - Ridgeview stay

With a stay at this Shearer Hills - Ridgeview hotel, you'll be within half a mile (1 km) of North Star Mall and 2 miles (3 km) of CHRISTUS Santa Rosa Hospital - Alamo Heights. Alamo Quarry Market and Quarry Golf Club are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Suite, 1 Bedroom, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$113* Per night/room Apr 30 - May 1

Suite, 1 Bedroom, Accessible, Kitchen (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, Kitchen

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Staybridge Suites San Antonio, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staybridge Suites San Antonio, an IHG Hotel

Everyone (5) Couples (1) Family (2)
1 out of 5
Property is run down and dirty. Housekeeping is poor

Posted by on Nov 21, 2023

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Comment from Hotel Management

Nov 23, 2023 by John

Good morning. I would like to personally thank you for taking time out of your busy day to give a review of our hotel. Your feedback, good and bad is greatly valued and extremely important to us here at Staybridge Suites. In regard to the problems that you encountered, I hope that you will accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to the hotel management team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!

4 out of 5

Posted by , from Alliance on Nov 14, 2022

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5 out of 5
Front counter person was vary friendly answered any questions we had being we didn’t know the area never been here before

Posted by on Jan 28, 2020

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Comment from Hotel Management

Feb 10, 2020 by ddg

Thank you for staying with us, we hope to see you again next time your in SA

4 out of 5
I love the size I'd the rooms, they're great. I dislike the small roaches... ugh.

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by dgomez

thank for staying with us, we apologize for the issues and appreciate you bringing it to our attention

1 out of 5
Pros: The pool and patio surronding the pool was nice. It would be a great place to hang and bbq. The patio furniture was also nice. They had 3 grills there and it was nice overlooking the freeway. Cons: There was no parking area in front of the lobby to off load. You can stop there if you want to be inconsiderate but then youd block traffic trying to get into the small parking lot which had not enough parking to support the hotel. I had to park in the parking lot of Saltgrass. Worst breakfast ive had at any hotel ever. The only drink there was apple juice and really really really watered down orange juice. Really watered down. The rest of the drinks were out. The soda machine was completely down. There was only one waffle maker. There were no seats to eat breakfast The food that was there was horrible the sausage was whiteish gray and had no flavor skinny and boiled in water. The eggs had no flavor. Its hard to mess up eggs. Breakfast was soo bad we left the food and went to eat somewhere else. The coffee was out. So had to make coffe in my room. Extra pillows smelled bad. There were no towels by pool. The over all look of the hotel was old looking. The front desk staff were friendly but did not look professional. Im soo dissapointed with the 4.7 reviews on travelocity. I truely believe they made their own reviews. The reviews, pool, breakfast, & close location to tue Laugh Out Loud Comedy Club are the only reasons i stayed there. Never again.

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 27, 2019 by MarissaL

We want to apologize for the issues you experienced during your stay. We are working hard to get these items fixed as best as possible. We hope you have a better experience next time you are in San Antonio.

5 out of 5

Posted by on Jan 19, 2019

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5 out of 5

Great hotel close to where we wanted to go.

Pros: It was close to the areas we wanted to visit.
Cons: The sizing of the restroom in the rooms with the 2 queen beds and separate bedroom.
Location: Right by North Star Mall, not far from Magic Time Machine, 5 Below and Sam Moon. Those are the mail places we wanted to visit and we did.
Very clean hotel with awesome staff. Our room was clean, small restroom. You had to step off to the side of the toilet to close the door, it is way to close. The small single person couch was narrow and uncomfortable. Other than that, we enjoyed our stay and would most definitely be staying there again.

Posted by , from Corpus Christi, TX on Mar 5, 2018

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5 out of 5

5 stars

Great stay very clean staff was great breakfast was awesome

Posted by on Dec 4, 2017

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5 out of 5

Great Hotel

This was a great hotel to stay in. Very centrally located within the city. Great restaurants, malls, shops all around. The highway was just a few blocks away. They also have a Walmart within a mile or so from the hotel. That is always convenient. Great breakfast buffet in the morning. Gated entrance to the parking area. Very safe and modern.

Posted by , from Tampa, Florida on Dec 18, 2015

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About the Staybridge Suites San Antonio, an IHG Hotel

Location 66 Ne Loop 410, San Antonio, TX 78216

Property Features

Staybridge Suites San Antonio, an IHG Hotel offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is served, and guests can also enjoy a free manager's reception. Event space at this hotel measures 950 square feet (86 square meters) and includes conference space. A library, a terrace, and barbecue grills are also featured at the business-friendly Staybridge Suites San Antonio, an IHG Hotel. Free self parking is available. This 3-star San Antonio hotel is smoke free.

  • 136 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 950 sq ft of conference space
  • 86 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Staybridge Suites San Antonio, an IHG Hotel offers 136 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free buffet breakfast. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Antonio Staybridge Suites
  • Staybridge Suites Hotel San Antonio
  • Staybridge Suites San Antonio
  • Staybridge Suites San Antonio Nw Near 6 Flags Fiesta Texas
  • Staybridge Suites San Antonio Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.