4/10 Poor
Rachel
Jan 4, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter
Rachel
Stayed 1 night in Dec 2023