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"Clean and comfortable " More

By a verified traveler on Tue 24 Aug 2021

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Hotel Description

Sevierville guestrooms with free WiFi

In Sevierville

You'll find NASCAR SpeedPark Smoky Mountains and Tanger Outlets within 2 miles (3 km) of this hotel. Smoky Mountain Opry and WonderWorks are also within 2 miles (3 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 107 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$105* Per night/room Oct 31 - Nov 1

Deluxe Suite, 1 Twin Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking (Mountain View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Twin Bed, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Room, 1 Twin Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel ratings based on 34 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel

Everyone (9) Couples (5)
2 out of 5
It was dirty, smelled like animals. They allowed dogs which were above us and they barked alot

Posted by , from GALVESTON on Aug 27, 2021

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Comment from Hotel Management

Aug 31, 2021 by Jessika C., Assistant General Manager

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. However, I would like to point out that we are not a pet friendly hotel. We hope you choose to stay with us again, so we can show you our true level of service.

4 out of 5
Clean and comfortable

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 31, 2021 by Jessika C., Assistant General Manager

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

1 out of 5
Had a emergency come up and was not able to go. Thought I had cancelled reservation? Saw that hotel had charged me for staying. Call them and explained what had happened and had not been informed. In process of returning fees? Hope so.

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 21, 2021 by Jessika, Assistant General Manager

I have looked into this matter, and I can assure you that the no show fee has been reversed for your reservation. We apologize for any inconvenience that this miscommunication has caused you.

1 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 29, 2021 by Jessika, Assistant General Manager

Thank you for taking the time to submit a review of your recent stay at our property. We appreciate all of your feedback as we see this as an opportunity to grow as a team. We hope to see you on your next trip to the Great Smoky Mountains!

2 out of 5
I booked this room through Travelocity but when we showed up, they said that Expedia had booked it for the followed day. The clerk helped get it changed, I will no longer use Travelocity. The paperwork I got showed the correct day.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 9, 2020 by Front Office Manager, Jessika

Thank you for submitting a review. I am sorry that you experienced issues but I am glad that we were able to get them resolved for you. We look forward to your next visit with us.

5 out of 5
Very clean and convenient to restaurants and attractions.

Posted by on Oct 11, 2019

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5 out of 5

Wedding.

I'm being totally honest when I say this was by far the best Holiday Inn we have ever stayed in. We have stayed at many all over the country the beach middle of Indiana , middle of Arizona. We love this one .

Posted by , from w on Jun 13, 2017

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4 out of 5

Our stay and Governors Inn In Sevierville TN

Pros: being slightly off the road for more quiet.
Cons: The layout of the rooms could have been better
Location: when to shows and shops
Nice hotel and off the main road a little. so was quiet.. 2 queen beds were separated by the bathroom which was not the best. Breakfast was great and staff friendly. Even though it was under renovation it was clean and not an inconvience.

Posted by on Sep 20, 2015

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1 out of 5
Pros: see my Experience
We never made it to the Hotel! They called the day before we were leaving and said they were overbooked and did not have 2 rooms for us! This was totally unacceptable! When we made the reservations our credit card was immediately charged the TOTAL amount, and I only thought that this insured our reservation and stay. How wrong I was! The GM said they were remodeling the Hotel and changing the Governors Inn to a Holiday Inn Express, and did not get the floor completed in time. I stated that were Holiday members and have been members for over 20 years! But this did not matter. He stated that he will call Travelocity in order to cancel the room reservation and credit our money back. I then got a call back from the GM and he sated I must call Travelocity to get my credit back. I then called the number he gave me which was WRONG. I called back to the GM and finally he gave me the correct number. I then called Travelocity and after about 15 minutes of conversation and waiting I did get my credit issued. I can't blame Travelocity but I think that between the Governor's Inn General Manager, Governors Inn and Holiday Inn my vacation was ruined!!!!!

Posted by on Sep 16, 2015

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4 out of 5

Nice hotel in the mountains.

Governors inn is in the process of changing to holiday Inn express. IT is going to be nice. We have stayed here many times so hope the prices do not increase.

Posted by , from mt juliet , tn on Sep 15, 2015

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About the Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel

Location 121 Nascar Dr, Sevierville, TN 37862

Property Features

Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. Event space at this hotel measures 729 square feet (66 square meters). The business-friendly Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel also features an arcade/game room, coffee/tea in a common area, and laundry facilities. Self parking is free. This Sevierville hotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 5 levels
  • 729 sq ft of conference space
  • 66 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Game room or arcade
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express and Suites Pigeon Forge Sevierville, an IHG Hotel offers 107 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Governors Inn
  • Governors Inn Sevierville
  • Governors Sevierville
  • Holiday Inn Express Pigeon Forge Sevierville Hotel
  • Holiday Inn Express Pigeon Forge Sevierville
  • Holiday Inn Express Suites Pigeon Forge Sevierville

You should know

  • The seasonal pool will open in May and close in August.
  • Pool access available from 9:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.