Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
6 bars/lounges, 2 swim-up bars
Premium bedding, down comforters, free minibar, in-room safe
Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

Deluxe Family Lagoon View (Two Bedroom)

  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Lagoon view double

  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Double

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Diamond Ocean View

  • Ocean view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Rock Royalty Ocean View King

  • Ocean view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Rock Suite Ocean view (One Bedroom)

  • Ocean view
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 1066 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 10 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 2 min drive - 1.4 miles
  • Delfines Beach - 5 min drive - 3.0 miles
  • La Isla Shopping Mall - 5 min drive - 2.1 miles
  • Cancun Interactive Aquarium - 5 min drive - 2.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 495 out of 1028 reviews
Rating 8 - Good. 193 out of 1028 reviews
Rating 6 - Okay. 135 out of 1028 reviews
Rating 4 - Poor. 76 out of 1028 reviews
Rating 2 - Terrible. 129 out of 1028 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gary

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was not bad but you can see it has seen better days
Stayed 4 nights in Mar 2025

10/10 Excellent

Paola Andrea Arevalo, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing energy
Stayed 4 nights in Jan 2025

2/10 Terrible

Sean

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very small. Extremely limited restaurants and seating. Wouldn’t come here again Everyone is “vip” but can’t get a seat reservation or drink.
Stayed 3 nights in Jan 2025

10/10 Excellent

ossamu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice vacation

Everything was so good.
Stayed 3 nights in Jan 2025

6/10 Okay

Jean V., Prosper

Stayed 4 nights in Jan 2025

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
I did not like how much pressure they put on you to get into their Vacation club. Even at checkout they have someone waiting for you to try to sell you a future vacation package.
Stayed 3 nights in Jan 2025

10/10 Excellent

Osnar, American Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Guaso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jan 2025

6/10 Okay

Kevin

Liked: Cleanliness
Stayed 3 nights in Jan 2025

6/10 Okay

Nathan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was done poorly
Stayed 1 night in Jan 2025

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay. Service and staff awesome. Food was very good. Only thing that was annoying was the pressure to buy a time share. It was too much
Stayed 7 nights in Jan 2025

2/10 Terrible

Carlos, cliffside park

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience the purpose of the trip was it was a friends birthday I told the hostess and the waiter at toro restaurant and they never sang happy birthday to my friend and the room was so small terrible service
Stayed 4 nights in Jan 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Gabriela

Stayed 3 nights in Jan 2025

10/10 Excellent

Mayra

Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Stayed 7 nights in Jan 2025

2/10 Terrible

Dariush, Glendale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the reception was highly unsatisfactory. Regrettably, I have decided not to revisit any establishment under the Hard Rock brand globally. My request to speak with the manager was met with the response that he was occupied and unavailable to address customer concerns. The lack of attention to customers was evident. Reflecting on my experience, I could compile a detailed account of the disappointments encountered, as there was little of interest found during my visit.
Stayed 5 nights in Dec 2024

8/10 Good

Denys, Riverdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a lot of fun! It was very busy during Christmas but other than being a little crowded it was a great atmosphere. Our room had some minor issues (electric and tub jets) but for the most part the rooms are nice. Great beach volleyball!!
Stayed 5 nights in Dec 2024

8/10 Good

shyam

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I upsaid with property they didn't help me for cancel my next day stay.they just ignoring to me they said you book with Expedia Expedia said hotel can do cancel your stay. Even I didn't get any vegetarian food it really hard for me and my family I request to kitchen department they said we don't have any vegetarian curry.
Stayed 1 night in Dec 2024

2/10 Terrible

Scott, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the hotel were great and hard wording, they need more of them. The management and the facility structure need work, when you pay allot of money for a quality facility, we deserved more. The support staff new of our concerns and they didn't fix them. Expedia travel group was good to work with.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kenia Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Check in is uncomfortable slow.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Hard Rock Cancun has been an awful experience. The room smelled like sweat and urine, with mold visibly present on the bed, in the shower, and on the balcony chairs. This is completely unacceptable and a serious health concern. The service has been equally frustrating. We tried to reserve a table for a family of 15 at 6 PM, waited three hours, and were finally seated at 9 PM—only to be split into separate tables. When we questioned this, the staff rudely dismissed us, despite another large family being seated together. Booking Zen for my father’s birthday was also a hassle, with no availability until two days later. The beach experience was just as disappointing. My wife waited 30 minutes with our kids for chairs, only to be repeatedly moved because they were “reserved” for others. Towels were consistently unavailable, adding to the frustration. We spent a significant amount of money on this vacation, and it has been a complete waste. The poor accommodations, terrible service, and lack of organization make this resort far from “all-inclusive.” I have no intention of returning and regret choosing this hotel.
Stayed 7 nights in Dec 2024