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Super 8 by Wyndham Mason

2-star property
5589 Kings Mills Rd, Mason, OH 1-855-201-7819

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2.7 out of 5
See all 23 Travelocity Reviews

"Check in was easy. Pleasant staff. Room clean but used. " More

By a verified traveler on Mon 25 Nov 2019

Points Of Interest

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Hotel Description

Hotel near Kings Island in Mason

In Mason

Stay at this Mason hotel and you'll be within half a mile (1 km) of Beach Waterpark and 2 miles (3 km) of Kings Island. Lindner Family Tennis Center and Kings Mill Trailhead are also within 3 miles (5 km).

Multiple dining options

This hotel features 2 restaurants and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 194 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Deluxe Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Studio Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super 8 by Wyndham Mason ratings based on 23 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Super 8 by Wyndham Mason

Everyone (14) Couples (3) Family (5)
2 out of 5
So not what the pictures show. Very old. Burn holes in cover hairs on pillows. Strong musty smell when first come in

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by Hotel Manager.

Dear Guest, Thank you for staying with us. We shared your report of the smell issue with the housekeeping in the hope that they can see that this does not happen to any more of our valued guests. I hope you will reconsider and stay with us again in the future. Sincerely, Hotel Manager.

2 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 22, 2019 by Hotel Manager

Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

1 out of 5
It was dirty run by people that speak broken English unfriendly staff. Highly disappointed. I even left 1 1/2 days early. No refund for unused night. Terrible I would tell people to run away fast. Card keys on doors did not work well it took several tries to unlock the door every time.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 4, 2019 by Hotel Manager

Dear Guest Thank you for choosing our property. We are very sorry that we did not meet your expectations. Your comments are very important to us, as they will help us to improve our services and our guest experience even more. We hope that you will visit us again. Sincerely Hotel Manager

1 out of 5
It was clean & well lit at night. Outside was very well groomed. Hotel room was very dirty not at all what was shown on the web. Had very bad time with the room keys took me sometimes 1/2 hour just to get both of the keys to work to get into my room. This happened my trip. Will never stay there again. I would not recommend this hotel to anyone.

Posted by , from Kenosha, Wi on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Hotel Manager

Dear Guest, Thanks for your comments. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

2 out of 5
Front desk was disappointed, couldn’t understand the employee. Took forever to get the room keys, at least 3 couples waiting behind me. Room was not that great. The sink handle broke off when turning it on, took a picture of the handle in my hand!! Was boogers on the wall next to the toilet, and the toilet seat and lid looked liked it was left outside, disgusting!!!

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 3, 2019 by Hotel Manager

Dear Guest, Thank you for your feedback we take all guest feedback to heart and as an opportunity for improvement. We clearly did not put our best foot forward with you, but believe we are better than what you experienced. We pride ourselves in our service and hope that you can come back again and see why, as for the room we have various room types for each traveler. Sincerely, Hotel Manager

3 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Hotel Manager

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

1 out of 5
The pool and park were very nice. The hotel itself was horrible! I would be comfortable in saying it has not been updated since the early 1980s. The rooms are very dirty. Mirrors have spots and stuff smeared on them besides layers of dust. The doors are covered in dirt, hand and foot prints. Cob webs are behind doors. The carpets are sticky and dirty, probably havent been cleaned on years. Tiles in bathrooms are broken or missing. Refrigerators are cool at best and not level. I used one of their nice clean washclothes to clean my room enough to be tolerable. I ruined a pair of socks walking on the carpets but it beat walking barefoot on them. If i coukd have found another hotel with rooms available I sure would have went elsewhere. I do NOT recommend this hotel to anyone.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Hotel Manager

Dear Guest, Thanks for your comments. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

1 out of 5
Hair dryer nasty air conditioning had mold in it staff was not helpful and had to come in and clean the whole room we will never stay there again.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 19, 2019 by Hotel Manager

Dear Guest, Thanks for commenting. I’m sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. I regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. We take serving guests very seriously. Sincerely, Hotel Manager

2 out of 5
This hotel was not worth the price we paid. We have a child with a lung condition so we needed a non-smoking room. Our room smelled awful, like someone had just smoked in there. Our bathroom was filthy and had hair caked into the floor. The walls and door handles were disgusting. Never have I not wanted to take a shower because the bathroom was dirtier than I was. The breakfast was also less than impressive. I could have bought cereal and milk from the gas station. Will not stay again and will not recommend.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 19, 2019 by Hotel Manager

Dear Guest, Thanks for your comments. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

4 out of 5
It was ok nice pool area friendly staff I would give it a 3 out of 5 stars

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 25, 2019 by Hotel Manager

Dear Guest, Thank you so much for your kind words. I’m so pleased that you liked our friendly staff services and especially enjoyed the relaxing pool we provide. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

About the Super 8 by Wyndham Mason

Location 5589 Kings Mills Rd, Mason, OH 45040

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Super 8 by Wyndham Mason. Self parking is free. This Mason hotel is smoke free.

  • 194 guestrooms or units
  • 2 levels
  • 4 buildings
  • 2 dining venues
  • Continental breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cincinnati - Northern Kentucky Intl. Airport (CVG) (61.3 km / 38.1 mi)
  • Property shuttles: Free beach shuttle and theme park shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Super 8 by Wyndham Mason offers 194 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Perkins - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Frischs Big Boy - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

AREA 513 BAR - Onsite sports bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 20 and a deposit of USD 30 per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 30 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 30 per stay
  • Pet fee: USD 25 per pet, per night plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mason Super 8
  • Super 8 Hotel Mason
  • Super 8 Wyndham Mason Hotel
  • Mason Super Eight
  • Super 8 Mason Hotel Mason
  • Super 8 Mason Ohio
  • Super Eight Mason
  • Super 8 Mason Hotel
  • Super 8 Wyndham Mason
  • Super 8 by Wyndham Mason Hotel
  • Super 8 by Wyndham Mason Mason
  • Super 8 by Wyndham Mason Hotel Mason

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.