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Embassy Suites Cleveland Rockside

3.5-star property
5800 Rockside Woods Blvd, Independence, OH 1-855-201-7819
3.3 out of 5
See all 20 travelocity Reviews

"Nice gentleman checked me in " More

By a verified traveler on Mon 04 Apr 2022

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Hotel Description

3.5-star hotel near Topgolf

Close to airport

You'll be within half a mile (1 km) of Topgolf and 9 miles (15 km) of Progressive Field. Also within 9 miles (15 km) are Rocket Mortgage FieldHouse and Huntington Convention Center of Cleveland.

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the 24-hour gym and free cooked-to-order breakfast. Self parking, a business center, and a snack bar/deli are also offered.

Suite, One King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$167* Per night/room Oct 23 - Oct 24

Suite, King, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non-Smoking, Accessible

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Two Doubles, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, One King Bed, Roll In Shower, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Cleveland Rockside ratings based on 20 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Cleveland Rockside

Everyone (5) Couples (5) Family (10)
1 out of 5
2 of the 3 elevators are not working. 35 minutes waiting for an elevator with an infant. 1 person working at the front desk. 20 minutes to check in. Tried calling for linens for the pullout couch. Hotel won’t answer the phone. Went down there. Was told no linens. The staff is not the problem. Kudos to them for showing up. Whoever manages this hotel….Embarrassing.

Posted by , from Ann Arbor on Jul 22, 2023

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Comment from Hotel Management

Jul 27, 2023 by Ryan

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4 out of 5
Nice place

Posted by , from Canfield on May 3, 2023

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Comment from Hotel Management

May 6, 2023 by Thomas Germak

Thank you for taking the time to leave some feedback on your stay! We appreciate you staying with us, and we hope to welcome you again soon!

3 out of 5
Nice gentleman checked me in

Posted by on Apr 4, 2022

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Comment from Hotel Management

Apr 9, 2022 by Amber Romeo

So glad you enjoyed your stay. Hope to see you again in the future.

3 out of 5
No pool, no newspapers, limited channels on tv no hbo or other, breakfast still good

Posted by , from BARBERTON on Feb 26, 2022

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Comment from Hotel Management

Apr 9, 2022 by Amber Romeo Front Office Manager Embassy Suites

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely,

3 out of 5
The beds were fine and clean but the sleeper sofa was broken and torn, the dining room chair upholstery was very stained. The bathroom faucet was missing parts and the the shower curtain was ripped away from the rings. The breakfast was best feature of the stay.

Posted by on Dec 20, 2021

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5 out of 5
There was no dining in the evening.

Posted by , from FOLLANSBEE on Sep 10, 2021

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Comment from Hotel Management

Sep 12, 2021 by Amber Romeo

Thank you for the great review join us in a few months when the restaurant is reopened after being closed for the last year :)

1 out of 5
N

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 26, 2021 by Michele

Thank you for your feedback.

3 out of 5
You had to pay to park the the parking lot - wasnt a parking deck. There was also a $25 fee that I was not aware of, charged. They said I’d get it back in 3-10 days.

Posted by on Jan 24, 2021

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Comment from Hotel Management

Jan 25, 2021 by Michele

We do require a credit card which authorizes for $25. This authorization does get released within 3 to 5 business days.

2 out of 5
The staff seemed miserable, clearly not wanting to be there. They were short with customers (witnessed and experienced) and none of the amenities were available. The rooms are old and clearly outdated. The general experience was disappointing considering the name; I do not recommend this location.

Posted by , from Columbus Ohio on Jul 30, 2020

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Comment from Hotel Management

Aug 21, 2020 by Michele

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

5 out of 5
Very clean would book again. Kid friendly staff was great

Posted by on Jan 1, 2020

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About the Embassy Suites Cleveland Rockside

Location 5800 Rockside Woods Blvd, Independence, OH 44131

Property Features

Embassy Suites by Hilton Cleveland Rockside offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee. A business center and meeting rooms are available. Multilingual staff, gift shops/newsstands, and concierge services are also featured at Embassy Suites by Hilton Cleveland Rockside. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Cleveland Rockside was completed in January 2020.

  • 1 building
  • 271 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Separate living room
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Cleveland Rockside offers 271 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 58-inch LED televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Urban Craft - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Events/parties not allowed
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Embassy Suites
  • Embassy Suites Cleveland
  • Embassy Suites Cleveland Rockside
  • Embassy Suites Cleveland Rockside Hotel
  • Embassy Suites Cleveland Rockside Hotel Independence
  • Embassy Suites Cleveland Rockside Independence
  • Embassy Suites Rockside
  • Embassy Suites Rockside Cleveland
  • Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
  • Embassy Suites Independence
  • Independence Embassy Suites
  • Embassy Suites Cleveland Rockside
  • Embassy Suites by Hilton Cleveland Rockside Hotel
  • Embassy Suites by Hilton Cleveland Rockside Independence
  • Embassy Suites by Hilton Cleveland Rockside Hotel Independence

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.