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Radisson Hotel Cleveland Airport West

3.5-star property
25070 Country Club Blvd, North Olmsted, OH 1-855-201-7819
3.2 out of 5
See all 38 travelocity Reviews

"The bed was comfortable and it was quiet. The staff was very nice but initially I was given a room that was not ready, requiring me to return to the ... " More

By a verified traveler on Mon 22 May 2023

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Hotel Description

3.5-star hotel near Westfield Great Northern Mall

In suburbs

Within a 15-minute walk of the hotel, you'll find Westfield Great Northern Mall and Rocky River Reservation. NASA Glenn Research Center and I-X Center are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and express check-out. There's an indoor pool on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$72* Per night/room Oct 15 - Oct 16

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Radisson Hotel Cleveland Airport West ratings based on 38 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Radisson Hotel Cleveland Airport West

Everyone (16) Couples (7) Family (16)
1 out of 5
Do yourself a HUGE favor and DO NOT STAY HERE! Hotel is in terrible disrepair. Terribly Understaffed! One person at 10:30 at night checking in 25 guests. No restaurant on property as description states. Breakfast offering is a total joke. Beds are small, pull out sofa beds are covered in stains, mattresses are falling apart and springs are poking through. Linens are stained and torn, mold on the walls in hallways, bathrooms AND rooms. Wallpaper is peeling off walls, bleach stained carpet in hallways, light fixtures with broken glass and barely hanging on the walls. Carpets are FILTHY!! Doorknobs loose and almost coming off doors. The hallways/main areas of hotel are HOT AF, NO ventilation and smells like straight up weed and plug in air freshener chemicals to try to cover it up. This hotel should be condemned!! We had a 4 night stay booked (prepaid through Travelocity). At check in, we were told pool was closed. That was a deal breaker since I had grandkids who were expecting to swim. Another woman came to the front desk and told me that the pool was actually open (it had opened a few hours prior), so we decided to check in since the lobby area was at least average at best. BIG MISTAKE! We checked out first thing next morning with the promise that our money for the balance of stay would be refunded only to find out that Carlton (front desk mgr) LIED and would not approve it with Travelocity. Pool was also closed again next morning. Go to Hampton Inn down the road. trust me

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 27, 2023 by Mai B.

Thank you for your feedback, my sincere apology that this stay experience was not to your liking. Your comments will help us improve and focus on what is important. We are working diligently to correct the issues you've described.

1 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 18, 2023 by Mai B.

Thank you for your feedback. We will be addressing your concerns

1 out of 5
I have picture proof. This place was disgusting. Black mold in the bathroom. Mold in the air conditioner. Huge stains everywhere. Hair in my bed (my hair is PINK) and this hair was long and brown and under one of the pillows so doubt the sheets were even changed. The pullout bed is a joke lol the ice machine on the 2nd floor waa disgusting/red insids hadnt been cleaned in months...also, i paid 2.50 for a drink in vending machine, that was expired. Literally felt dirty just being in that room and breathing the air in it.

Posted by on Aug 16, 2023

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Comment from Hotel Management

Aug 16, 2023 by Mai B.

Thank you for your survey. We will be addressing your concerns. We are saddened to know that your experience was anything less than satisfying due to the cleanliness and condition of the room and hotel. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations.

2 out of 5
The furniture in the room was scratched up. The drain in the bathtub was broken, so no bath to soak in. There were large boxes in the parking lot that were not picked up. There was also garbage of some sort bagged and in the hallway of our room. It was there when we checked in, it remained when we returned from dinner and a staff person delivered towels to a room in our hall, (not picked up) and it remained there in the morning when we checked out. To be fair, the bed was very comfy, but we could also hear kids yelling in the upstairs hallway.

Posted by on Jul 5, 2023

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Comment from Hotel Management

Jul 6, 2023 by Mai B.

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
This property is run down. Dining was not open. Pool was dirty and water cloudy. Room was old and dusty and not clraned well. Chrvk in was 4pm arrived at 5pm and had to wait 25 min for toom due to not beong ready.

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 30, 2023 by Mai B. , General Manager

Hello Karen, Thank you for your feedback, I want you to know that we are aware of these issues that you have mentioned, and we are working hard to fix them one thing at a time. Though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4 out of 5

Posted by on Jun 22, 2023

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Comment from Hotel Management

Jul 13, 2023 by Mai B.

Thank you for choosing Radisson Cleveland Airport. We appreciate your feedback about your recent stay. We are glad to hear you enjoyed your stay with us, and we look forward to seeing you again.

3 out of 5
The bed was comfortable and it was quiet. The staff was very nice but initially I was given a room that was not ready, requiring me to return to the desk to be given another room. This took more time than I expected.

Posted by on May 22, 2023

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Comment from Hotel Management

May 24, 2023 by Lovepreet

Thank you for choosing Radisson Cleveland Airport. We appreciate your feedback about your recent stay. We are glad to hear you enjoyed your stay with us, and we look forward to seeing you again.

1 out of 5
There was garbage all over our room. It did not appear to have been cleaned at all. We didn’t get our room until 8:00 because they were short staffed snd it hadn’t been cleaned yet.

Posted by on Apr 8, 2023

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Comment from Hotel Management

May 2, 2023 by Lovepreet

Thank you for writing a review. We are delighted to hear that you were pleased with the staff service. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the cleanliness and condition of the room at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

5 out of 5
Affordable and close to the airport

Posted by , from ROME on Mar 24, 2023

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1 out of 5

Posted by on Jan 31, 2023

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About the Radisson Hotel Cleveland Airport West

Location 25070 Country Club Blvd, North Olmsted, OH 44070

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 3100 square feet (288 square meters) and includes conference space. An indoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Radisson Hotel Cleveland Airport West. Self parking is free. This 3.5-star North Olmsted hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 3100 sq ft of conference space
  • 288 sq m of conference space
  • Built in 1989
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Radisson Hotel Cleveland Airport West offers 140 accommodations with coffee/tea makers and designer toiletries. Beds feature Select Comfort mattresses. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Select Comfort beds
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 5:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5.00 for adults and USD 5.00 for children
  • Extended parking fee: USD 7 per day
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Cleveland Airport West
  • Radisson Cleveland West
  • Radisson Hotel Cleveland Airport West
  • Radisson Hotel Cleveland West
  • North Olmsted Radisson
  • Radisson Cleveland Airport
  • Radisson Hotel Cleveland Airport West North Olmsted, Ohio
  • Radisson North Olmsted
  • Radisson Hotel Cleveland Airport West North Olmsted
  • Radisson Cleveland Airport West North Olmsted
  • Radisson Cleveland West
  • Radisson Hotel Cleveland Airport West Hotel
  • Radisson Hotel Cleveland Airport West North Olmsted
  • Radisson Hotel Cleveland Airport West Hotel North Olmsted

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.