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Quality Inn & Suites Greenville - Haywood Mall

2.5-star property
50 Orchard Park Drive, Greenville, SC 1-855-201-7819
3.7 out of 5
Good!
See all 26 travelocity Reviews

"It was ok. Not what I expected " More

By a verified traveler on Sun 12 Mar 2023

Points Of Interest

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Hotel Description

Hotel near Haywood Mall in Greenville

Heart of Greenville

Within 3 miles (5 km) of this Greenville hotel, you'll find Haywood Mall and Bob Jones University. Also, Greenville Convention Center is within 3 miles (5 km) and Greenville Zoo is within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$67* Per night/room Mar 26 - Mar 27

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Large)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites Greenville - Haywood Mall ratings based on 26 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites Greenville - Haywood Mall

Everyone (18) Couples (2) Family (4)
3 out of 5
It was ok. Not what I expected

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 13, 2023 by Guest Relations Specialist

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4 out of 5

Posted by on Jan 23, 2023

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Comment from Hotel Management

Mar 7, 2023 by Guest Relations Specialist

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience.

3 out of 5
My room was dirty.

Posted by on Nov 6, 2022

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Comment from Hotel Management

Nov 7, 2022 by Guest Relations Specialist

Thank you for taking the time to write this review and share your thoughts with us. This is not something to be taken lightly, and it has been forwarded to management for review. We place a high value on providing our guests with a safe and enjoyable experience, and we are deeply sorry that we fell short. We hope to earn your business on future trips so that you can see how we are constantly improving. We hope to see you again soon, and we appreciate your patience.

4 out of 5
Great location

Posted by on Apr 20, 2022

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Comment from Hotel Management

Apr 30, 2022 by Manager

Hello Ashley, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our location. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

3 out of 5

Posted by on Mar 25, 2022

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Comment from Hotel Management

Jun 24, 2022 by Manager

Hello James, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

3 out of 5

Posted by on Oct 11, 2021

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Comment from Hotel Management

Jan 9, 2022 by Manager

We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2 out of 5
I have physical issues and my friend has a walker, and when we asked for a downstairs room the reception clerk was rude and said for the price we had to go upstairs. The room was good and clean, but.......

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jul 1, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2 out of 5
Ac worked great, good parking, water was hot. No exhaust fan in bathroom, bathroom light switch was broken, bed was lower at head end than foot end, and had a larger than average rut. Staff was nice.

Posted by on May 10, 2021

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Comment from Hotel Management

May 12, 2021 by Manager

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

1 out of 5
This property was the worst experience I have ever had at a hotel. They were extremely unprofessional, and inappropriate. The hotel was dirty and the staff tried to barge through our door to kick us out after we over slept the checkout time and requested to extend our stay. They said NO we didn't pay and then called the police on us! They also charged our card for an additional 74 dollars and then two separate $5 charges. This is extremely unacceptable and unprofessional a. I put in a complaint to the corporate number where the person on the phone said she was calling the hotel to verify and then disconnected my call. I would highly suggest Travelocity look into this property and I have to say it makes me scared to book through here again

Posted by on Oct 12, 2020

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Comment from Hotel Management

Oct 15, 2020 by Quality Inn and Suites

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely,

5 out of 5
It was conveniently located near downtown Greenville and the Interstate system. The staff was awesome and attentive and that always makes the stay better. Breakfast was ample and ok, the rooms were excellent and clean and the shower pressure was incredible! Overall a great stay. Only minor flaw was the trash pickup was at 0730 which was no big deal for us as we were up and going but I imagine for some other guests it might have been unpleasant as it seemed to go on for a good 15 minutes.

Posted by on Dec 23, 2019

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Comment from Hotel Management

Jan 3, 2020 by Management of Quality Inn and Suites

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback

About the Quality Inn & Suites Greenville - Haywood Mall

Location 50 Orchard Park Drive, Greenville, SC 29615-3511

Property Features

Quality Inn & Suites Greenville - Haywood Mall offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. The business-friendly Quality Inn & Suites Greenville - Haywood Mall also features complimentary newspapers in the lobby, laundry facilities, and an ATM. Self parking is free. Smoking is allowed in designated areas at this Greenville hotel.

  • 126 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Greenville Station (8.9 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Greenville - Haywood Mall offers 126 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Clarion Greenville
  • Clarion Inn Greenville
  • Clarion Inn & Suites Greenville Hotel Greenville
  • Clarion Inn And Suites Greenville
  • Quality Inn Suites Greenville Haywood Mall
  • Quality Inn & Suites Greenville - Haywood Mall Hotel
  • Quality Inn & Suites Greenville - Haywood Mall Greenville
  • Quality Inn & Suites Greenville - Haywood Mall Hotel Greenville

You should know

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.