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4.3 out of 5

"The front desk staff and the cleaning crew were great. " More

By a verified traveler on Sat 04 Sep 2021

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Hotel Description

3-star aparthotel near Port of Houston

Northeast Houston stay

A stay at this Northeast Houston aparthotel places you within 6 miles (10 km) of Port of Houston and 9 miles (15 km) of Minute Maid Park. Also within 9 miles (15 km) are George R. Brown Convention Center and PNC Stadium.

Renovated in 2019

This aparthotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, comfy beds

The 62 soundproofed apartments offer free WiFi and free wired Internet, as well as comfy beds. LED TVs come with satellite channels, and other amenities include MP3 docks and sofa beds.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$78* Per night/room Dec 7 - Dec 8

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Heritage Inn ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Heritage Inn

Everyone (2) Couples (2) Family (3)
5 out of 5
The front desk staff and the cleaning crew were great.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 6, 2021 by Hotel Manager

Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review. Your review is very much encouraging and motivating for our hotel and the staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon. Sincerely, Hotel Manager

3 out of 5
The room was clean and stocked but i had to pay 100.00 incase i harmed the room in any way and wait for my bank to return it to me. Breakfast was awful! Biscuits were hard, ham was soggy, eggs were just round flat circles. Belgium waffles were some kind of strawberry flavored, not good and the apple juice was just barely flavored watered. I was embarrassed for the hotel.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 10, 2019 by Hotel Manager

Dear Guest Thanks for your feedback. I was concerned to see that you were not impressed with our property. We are sorry for the breakfast issues. We will surely take them for improvement, particularly breakfast. We are improving all the services and you shall definitely find the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely Hotel Manager

3 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 18, 2019 by Hotel Manager

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

5 out of 5
You know places always show you the best but it is nit always true this Place Totally Awesome.. Love it I really recomended whenever I get back to Houston I will stay here... A W E S O ME... THANK YOU You Rock...

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 14, 2019 by Hotel Manager

Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

5 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 10, 2019 by Hotel Manager

Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

5 out of 5
I liked you could park your car in. Locked gated area And the staff was very nice Room was very clean I will be back

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 8, 2019 by Hotel Manager

Dear Guest Thanks for using some of your valuable time to write this review. Our goal is satisfaction, and we're glad that you would stay with us again. I appreciate your kind comments about our great staff. Our hospitality professionals are here to serve you again. We're happy to hear your comments. Sincerely Hotel Manager

About the Best Western Plus Heritage Inn

Location 10521 East Freeway, Houston, TX 77029

Property Features

Best Western Plus Heritage Inn offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Plus Heritage Inn. Limited free parking is available on a first-come, first-served basis. A complete renovation of Best Western Plus Heritage Inn was completed in February 2019. This 3-star Houston aparthotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Heritage Inn offers 62 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations have separate sitting areas and are furnished with king sofa beds. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LED televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, and mobile payments. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Mobile payments
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Heritage Houston
  • Best Western Heritage Inn Houston
  • Houston Best Western
  • Houston Best Western plus
  • Best Western Plus east Houston heritage Inn
  • Best Western Plus Inn Suites I-10 EAST
  • Best Western Plus Houston heritage Inn Channelview
  • Best Western Plus Jacinto city heritage Inn
  • Best Western Plus Houston cloverleaf
  • Best Western Plus Houston north shore
  • Best Western Plus Houston heritage Inn & Suites Hotel
  • Best Western I-10 EAST Houston
  • Best Western Plus Channelview
  • Best Western Plus heritage Inn galena park
  • Best Western Plus heritage Inn port Houston
  • Best Western east downtown Houston
  • Best Western Plus heritage Hotel I-10 EAST
  • Best Western Plus heritage Inn And Suites
  • Best Plus Heritage Houston
  • Best Western Plus Heritage Inn Houston
  • Best Western Plus Heritage Inn Aparthotel
  • Best Western Plus Heritage Inn Aparthotel Houston

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.