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4.3 out of 5

"Staff was friendly, check in and out was fast. Room was clean area of hotel location was great " More

By a verified traveler on Fri 20 May 2022

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Hotel Description

3.5-star aparthotel perfect for exploring Houston

Heart of Houston

Your stay at this Memorial aparthotel places you within 3 miles (5 km) of Marq*E Entertainment Center and Houston Arboretum and Nature Center. Karbach Brewing and Memorial Park are also within 3 miles (5 km).

Business services

This aparthotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 207 apartments offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Hydromassage showerheads, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$93* Per night/room Sep 29 - Sep 30

Standard Room, 1 King Bed, Accessible (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Microwave)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Microwave)

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Crowne Plaza Houston Galleria Area, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Houston Galleria Area, an IHG Hotel

Everyone (10) Couples (2) Family (7)
5 out of 5
Staff was friendly, check in and out was fast. Room was clean area of hotel location was great

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 12, 2022 by Sheila Whitlock Front Office Supervisor

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff works hard to make sure everything runs as smoothly as possible. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
Check in was fast, staff was super friendly and helpful, room was clean, definitely would stay here again especially for the location

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 12, 2022 by Sheila Whitlock Front Office Supervisor

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff works hard to make sure everything runs as smoothly as possible. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5

Posted by , from Lakeway on Mar 11, 2022

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5 out of 5

Posted by on Jan 30, 2022

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4 out of 5
Tv service was on the blink.

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 27, 2021 by Management

Thank you for staying with us and thank so much for your valuable feedback! It is only feedback from our guest that we can truly improve our service and our facilities. We look forward to welcoming you back to the hotel again when you are in the Houston/ Galleria area.

4 out of 5
Comfortable pillows and bed, but close to the highway. Nice lobby and restaurant area. To avoid the highway noise at night, request a room on the back side of the property.

Posted by , from AUSTIN on Nov 7, 2021

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Comment from Hotel Management

Nov 27, 2021 by Management

Thank you for staying with us and thank so much for your valuable feedback! It is only feedback from our guest that we can truly improve our service and our facilities. We look forward to welcoming you back to the hotel again when you are in the Houston/ Galleria area.

5 out of 5
Todo muy bueno

Posted by on Jul 30, 2021

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1 out of 5
The hotel was clean however the staff has alot to desire. One of the reasons I chose this hotel was the fact that it had a breakfast, dinning area and bar. After booking was made found out these facilities were not operating. Been in other hotels in the past few weeks and facilities like this have been operating hotel blame it on COVID. It seems now that when ever a business lacks customer service the new thing is to say is because of COVID. Could of stay at Holiday Inn Express down the street pay less and gotten better service. This hotel is less than a 1 rating I give it a big 0

Posted by on Jul 27, 2021

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5 out of 5
Customer service was wonderful

Posted by on May 28, 2021

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5 out of 5

Posted by on May 27, 2021

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About the Crowne Plaza Houston Galleria Area, an IHG Hotel

Location 7611 Katy Fwy, Houston, TX 77024

Property Features

Crowne Plaza Houston Galleria Area, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this aparthotel measures 12000 square feet (1115 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly Crowne Plaza Houston Galleria Area, an IHG Hotel. Free self parking is available. This 3.5-star Houston aparthotel is smoke free.

  • 1 building
  • 207 guestrooms or units
  • 6 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2012
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crowne Plaza Houston Galleria Area, an IHG Hotel offers 207 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs with hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers. This Houston aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

7611 Bistro & Lounge - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 11 per person (approximately)
  • Pet fee: USD 75 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Houston Galleria Area
  • Crowne Plaza Houston Galleria Area
  • Crowne Plaza Houston Galleria Area Hotel
  • Crowne Plaza Galleria Area Hotel
  • Crowne Plaza Galleria Area
  • Hotel Crowne Plaza Houston Galleria Area Houston
  • Houston Crowne Plaza Houston Galleria Area Hotel
  • Hotel Crowne Plaza Houston Galleria Area
  • Crowne Plaza Houston Galleria Area Houston
  • Crowne Plaza Galleria Area

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.